Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Msged me to call urgently but nobody every picks up!
Rated 2 stars out of 5
by Tatiana Vetturini - Posted on 05 April 2023
I was referred from my GP for an urgent dermatologi test, they booked me the wrong one, they sent me home saying they will be in touch. A month later on a Wednesday afternoon I received a message stating that I was booked a visit for the next morning which I couldn’t attend with this short notice due to work, I tried to call the 02088365966 as suggested but they never picked up ( I called about 10 times that day) 2 weeks later they text me again to call urgently the number 02088365966 but nobody picks up, ever, no matter what day or time of the day. This is ridiculous! Why can’t I book my referral visit through the NHS app? What is it good for? And why send messages saying to call urgently a number nobody ever pick up??? What does a person need to do in this country to take an appointment with doctor if even an emergency referral is not enough?
Visited Dermatology on April 2023
Review titled Queen Elizabeth Hospital
Replied on 13 April 2023
The patient was called this morning and rearranged her appointment. Our phones are busier than usual at certain times of the day and we do not have a queuing system so patient are cut off after a number of rings. We do have plans to change our call set up so patients know they are being placed in a queue, I have also made the team aware and discussed with them the importance of answering the phones in a timely manner. Keisha Philip 2 week wait Office Manger
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Review titled A&E staff were excellent
Rated 4 stars out of 5
by Anonymous - Posted on 06 April 2023
I recently had to attend A&E in the middle of the night. This was of course very scary and concerning for anyone to experience. I would like to extend my thanks to all of the Nurses and Doctors I saw in A&E who were extremely kind, caring, and put me at ease. They were all working so hard. Thank you.
Visited Don't know on April 2023
Review titled Queen Elizabeth Hospital
Replied on 25 April 2023
Dear Patient, Thank you for taking the time to provide feedback, we're glad your experience was so positive. Your comments have been forwarded to the managers in the Emergency Department who have shared your feedback with their team. kind regards The Patient Experience Team
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Review titled Excellent 1st class service
Rated 5 stars out of 5
by Mary Carroll - Posted on 30 April 2023
Visited Dermatology 270423.The service I received was first class from the doctor I saw to the senior nurses who treated me.Professional, efficient,very kind and put me at my ease.Definitely deserve a payrise.Thanks so much
Visited Dermatology on April 2023
Review titled Queen Elizabeth Hospital
Replied on 24 May 2023
Dear patient, Thanks you for feeding back on your recent experience with a dermatology appointment at our hospital. We are glad your experience was so positive. Your comments have been forwarded to the managers in the department who have shared your feedback with their team. Kind regards, The Patient Experience team
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Review titled Confusing
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2023
Me and my wife went in to have our baby and was told by the midwife after the minor operation that we would be able to leave the next day after lunch just to be told the next day that the operation means that we have to stay in for over 24 hrs to be monitored and this was 12 hrs after the operation had finished
Visited Maternity services on April 2023
Review titled Queen Elizabeth Hospital
Replied on 24 May 2023
Dear patient, Please accept our apologies for the negative experience you had during your recent visit to Queen Elizabeth hospital. If you would like us to pursue this further, we would need details of the time and date of your visit. If you do wish us to investigate, please contact PALS by email on pals.qeht@nhs.net or by phone on 020 8836 4592. Kind regards, The Patient Experience team
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Review titled Consultation
Rated 4 stars out of 5
by Anonymous - Posted on 12 April 2023
Attended neurology clinic as I have a progressive neuromuscular condition. Consultant and specialist nurse were very understanding and gave me time to express my concerns. Consultant was very reassuring and supportive of my symptoms allowing me time to talk and offering solutions to some of my concerns. The phlebotomist was also really pleasant and chatty making me feel at ease
Visited Neurology on April 2023
Review titled Queen Elizabeth Hospital
Replied on 25 April 2023
Dear Patient, Thank you for taking the time to provide feedback, we're glad your experience was so positive. Your comments have been forwarded to the managers in the Neurology and Phlebotomy departments who have shared your feedback with their teams. kind regards The Patient Experience Team
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Review titled Calls to gynae reception deliberately disconnected
Rated 1 star out of 5
by Modupe Ajayi - Posted on 28 April 2023
I tried to reach the gynaecology department between 16:00 and 17:00 today 28/04/2023. The call was either disconnected, deliberately answered and immediately disconnected then left off the hook, or it was left to ring out. Even calls to the department via the operator were treated the same. In total it has taken an hour trying to reach the department unsuccessfully. It would have taken no effort to take a few seconds to ask me to call back at an alternative time if the department was busy. I need to reach the team urgently in relation to an appointment. This is a really poor reflection on the hospital, particularly the gynae department, and it is not in line with the hospital's values.
Visited Gynaecology on April 2023
Review titled Queen Elizabeth Hospital
Replied on 20 June 2023
Dear Modupe I'm really sorry to hear of the problems you've been having making contact with the gynaecology department. Please contact the Patient Advice Liaison Service (PALS) on 020 8836 4592 or email pals.qeht@nhs.net if you have still not been able to get through to the department. Kind regards Patient Experience Team
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Review titled ECG
Rated 1 star out of 5
by edmir dida - Posted on 18 April 2023
rubbish service I have nearly a week to book my ECG and soon as i call them unfortunately is fully booked call us tomorrow told me ,this what i hear from them every day , this is a corruption someone doesn't like people over the phone and taking a .... with us .can someone tell me what to do with this stupid services ,what we are paying for NHS ,shame on you and this system .
Visited Cardiology on April 2023
Review titled Queen Elizabeth Hospital
Replied on 28 April 2023
Dear Edmire Dida, Thank you for taking the time to post a comment about your recent experience in trying to book an ECG appointment. We are sorry that you have had difficulty in getting through. We shared your feedback with the service who provided the following response: Thank you for raising your concern, unfortunately at this time there is a significant demand for ECG appointments which is why the service only offers appointments by telephone. To support the demand the service is opening additional capacity at the Eltham Community Hospital. This will be available to patients from June 2023. The service is also looking to switch the ECG service to a directly bookable service and are awaiting a date for this to happen. This should make the process of booking ECGs easier for our patients. Kind Regards Charlotte Carter, General manage of Cardiology, Neurology, Nephrology and Palliative Care at the Lewisham and Greenwich Trust If you would like to take this matter further, please contact our Patient and Liaison Service by email on pals.qeht@nhs.net or by phone on 020 8836 4592. Kind regards, Patient Experience team
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Review titled A good experience
by Sandie823 - Posted on 27 April 2023
I had an appointment today with dermatologist. Saw a delightful, reassuring consultant. She was lovely. A good experience.
Visited April 2023
Provided by Care opinion
Review titled Queen Elizabeth Hospital
Replied on 24 May 2023
Dear patient, Thanks you for feeding back on your recent experience with a dermatology appointment at our hospital. We are glad your experience was so positive. Your comments have been forwarded to the managers in the department who have shared your feedback with their team. Kind regards, The Patient Experience team
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Review titled No information available
Rated 2 stars out of 5
by Tahir - Posted on 13 March 2023
Sitting for 4hours, do not know when my turn will come, no water provided, poor ventilation, no one is available for information.100's of people 2 doctors are calling patients name.
Visited Don't know on March 2023
Review titled Queen Elizabeth Hospital
Replied on 16 March 2023
Dear Tahir, I am very sorry to hear of your poor experience whilst awaiting treatment in our department. We try to provide estimated waiting times on the large screen in the waiting area as this regularly updates depending on the pressures within our department. I apologise if drinking water was unavailable, we use jugs of water for patient use in the waiting area, I will remind all staff to ensure this is refilled regularly to avoid future incidents. Please be assured that there are multiple doctors and nurses working on shift at any one time, staff are based in areas of differing acuity, and we aim to see all of our patients at the earliest opportunity. I am sorry that you experienced such delays during your visit. Kind regards, Amanda Yates Matron Emergency Department
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Review titled Horrendous
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
My daughter had a c-section she had a few complications from it while some of the staff we’re great the night staff were horrendous my daughter was told by the anaesthetic staff to not get up she had to with my help as he bed was wet were she had a accident the night nurses gave me the sheets and did not on any circumstances attempt to help me put them on they sat by the desk all night and did nothing even when we ask for medication I had to remind them that my daughter needed her morphine total shambles these staff are being paid to do nothing but sit at a desk
Visited Maternity services on March 2023
Review titled Queen Elizabeth Hospital
Replied on 08 December 2023
‘’We are sorry to learn of your experience. We take all feedback seriously and will be sharing this with our maternity teams. If you would like to discuss individual aspects of your care further please contact pals.lewisham@nhs.net and we will arrange a meeting with a member of the senior midwifery team’’. Best Sophie Sophie Russell Head of Midwifery Queen Elizabeth Hospital Lewisham and Greenwich NHS Trust
Information supplied by Lewisham and Greenwich NHS Trust