Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor post natal service
Rated 1 star out of 5
by Rohan - Posted on 10 October 2023
The delivery suite has good nurses and carers however it all goes downhill from there. The midwives in post natal department are bad! Our midwife was rude and seemed like she really did not care. This is my second time experiencing this hospital and would definitely would not suggest this hospital to anyone as it is always chaotic coupled with very below par night midwives.
Visited Maternity services on October 2023
Review titled Queen Elizabeth Hospital
Replied on 12 October 2023
Dear Rohan Thank you for taking the time to review our service and feedback your experience. I was pleased to learn that you had a positive birth experience on our Delivery Suite. We take the concerns you raise seriously and would like to discuss these with you more. If you would like to discuss your care please contact PALS …… pals.lewisham@nhs.net and we will arrange a meeting with our Postnatal Ward Matron.’’ Best Sophie Sophie Russell Head of Midwifery Queen Elizabeth Hospital Lewisham and Greenwich NHS Trust
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Review titled Outstanding care and service
Rated 5 stars out of 5
by Emma Bateman - Posted on 25 October 2023
Upon arrival I was booked in within 20 minutes and seen by the triage nurse who promptly sent me to the appropriate department where I only waited a further 20 minutes to be seen by a very caring and understanding Dr who explained what was causing the pain along with what painkillers he was prescribing me and how to take them. This was my 1st experience here and I can hand on heart say I was very impressed and would recommend .
Visited Accident and emergency services on October 2023
Review titled Queen Elizabeth Hospital
Replied on 06 November 2023
Dear Emma, Thank you for your feedback, I hope you are now in good health. It is great to hear that you had a positive experience whilst visiting our department, we will share your comments among the team. Thank you for sharing your experience with us. Amanda Yates ED Matron
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Review titled Felt well looked after
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
My daughter was recently admitted to queen Elizabeth children’s hospital acute receiving ward, I have left feeling so thankful to the amazing nurses on this ward who helped care for my daughter, the nurses we seen were very professional and really cared for my baby. I can’t thank them enough. Every member of staff we came across on the ward was so pleasant and made you feel at ease. It made a really horrible and stressful time a little easier having staff that really care about their patients especially babies and young children.
Visited Children's & Adolescent Services on October 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled General environment
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
I was referred by my local GP to assess for IV antibiotics. The reception staff whilst pleasant has no social skill to greet the patient with a good morning even when I said that to them. The environment left little to be desired ,the waiting area is cramped and uninviting. Patients has not enough seats hence crowding to the back wall.Very well staff but if only they tell you what to expect next for example I was triage and was told to sit and wait , then I had blood taken but not told what sort of test ? I was simply directed back with cannula insitu and never said who is seeing me next. The staff are busy but not overwhelmingly as there are many personnel around.Staff do their job pleasantly but communication is not their forte. 4 empty jugs just left on the side. Why is there no water fountain as patient like me won’t want to leave the room in case we miss our slot! The whole environment is unloved and outdated!!
Visited Accident and emergency services on October 2023
Review titled Queen Elizabeth Hospital
Replied on 20 October 2023
Dear Patient, Thank you for your feedback. I'm sorry for the experience you had whilst accessing care at Queen Elizabeth Hospital. Unfortunately we cannot tell from your feedback which service this is related to, so we are unable to address your concerns directly. Please contact the Patient Advice and Liaison Service (PALS) on pals.qeht@nhs.net with further information so that we can look into the issues you have raised. Thank you Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
I went to this hospital to take one of my residents for her appointment. The staff couldn't of been more helpful, we got seen to quite early and the receptionist was very helpful with contacting the transport company to take us home.
Visited Don't know on July 2023
Review titled Queen Elizabeth Hospital
Replied on 19 July 2023
Thank you for taking the time to give us feedback, we are pleased to hear your experience was so positive. Kind regards The Patient Experience Team
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Review titled The best care I’ve ever received
Rated 5 stars out of 5
by Michaela Anaka - Posted on 23 July 2023
The Rheumatoogist, team and all the Rheumy Nurses are fantastic it is first class care I have received from the moment I first became a patient. I am in awe of the level of care I have received and any time I was in a crisis they are just a phonecall or email away. I will forever be grateful for the fantastic professional care I have received from world class experts in their field. Thank you
Visited Rheumatology on July 2023
Review titled Queen Elizabeth Hospital
Replied on 21 August 2023
Dear Michaela Thank you for your feedback. The Rheumatology team were delighted with your comments and glad that your experience of the care they provided was so positive. Kind regards Patient Experience team
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Review titled Efficient department
Rated 5 stars out of 5
by Colin - Posted on 21 June 2023
I attended urology for a prostate biopsy on Monday 5th June. Although the procedure was unpleasant, the staff were amazing and everything was explained to me. I was treated with the greatest of care and dignity and although I felt a little 'wobbly' after the procedure, I was soon able to go home...
Visited Urology on June 2023
Review titled Queen Elizabeth Hospital
Replied on 18 July 2023
Dear Colin Thank you for your feedback, this has been shared with the clinical team. It is always nice to hear when a patient has had a positive experience. Kind regards The Patient Experience Team
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Review titled Great care from Patience in a time-pressured environment
Rated 5 stars out of 5
by Guy - Posted on 06 June 2023
It was a busy day in the Urgent Care department so it was several hours before I was seen. Patience was kind and careful dressing my wounds and gave good advice. I felt very well looked after -- a very professional and human approach. The demands on the care team here are obvious -- but they work hard to look after everyone, nonetheless. Thank you.
Visited Don't know on June 2023
Review titled Queen Elizabeth Hospital
Replied on 20 June 2023
Dear Guy Thank you for your feedback. Your comments have been sent to Greenbrook, who manage the Urgent Care department, to share with Patience. kind regards The Patient Experience Team
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Review titled A 12 Hour Waiting Time.....
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
.....for my 96 year old mother, with a broken pelvis, speaks for itself, I think. This followed a 10 hour wait for an ambulance. Indeed, if I had driven my mother to my hospital in Belgium, where I live, she would have seen a doctor sooner. The receptionist in the A&E area, when questioned politely about the waiting time, was unnecessarily hostile. When my mother finally saw a medical team (i.e.doctors and specialists) we found them without exception to be most professional and engaged. However, owing to our nightmarish experience in the waiting room we have taken the decision never again to visit the A&E dept of this hospital, even if it means lying seriously injured at home. We feel very sorry for the medical staff at Queen Elizabeth who have to work in such an environment. It is an appalling situation and we do not know what the answer is.
Visited Don't know on May 2023
Review titled Queen Elizabeth Hospital
Replied on 18 July 2023
We are sorry to hear about your mother's experience in A&E, it must have been extremely distressing for her and you. As a Trust we share comments and aim to learn from them. Your feedback has been sent to the management team to discuss with the A&E staff. We hope your mother has made a good recovery kind regards The Patient Experience Team
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Review titled Kindness when you need it the most.
Rated 5 stars out of 5
by GEHP - Posted on 19 June 2023
I had 2 appointments & 2 very unpleasant procedures to be done. At all times the doctors, nurses & reception staff were respectful, considerate & just really kind to me. At a time when the NHS under so much pressure it's incredible that these people can still smile & be so kind. They deserve so much more appreciation than they get at the moment.
Visited Gynaecology on May 2023
Review titled Queen Elizabeth Hospital
Replied on 20 June 2023
Thank you for taking the time to give feedback, we're glad your experience was positive. It is always much appreciated when the hard work and kindness of our staff is acknowledged. kind regards The Patient Experience Team
Information supplied by Lewisham and Greenwich NHS Trust