Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Service
Rated 5 stars out of 5
by Maria - Posted on 18 July 2024
I went in for day surgery on a 2 week pathway supported by my son We could not have wished for a better service from the pre-op assessment in Birchington Ward to day surgery every clinician was thorough, efficient, professional but also very thoughtful and caring - it is important for them to know their service is very much appreciated
Visited Obstetrics And Gynaecology on July 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 22 July 2024
Dear Maria, Thank you so much for you kind words. I have shared this with the departments mentioned who I'm sure will be overjoyed to receive your feedback. I wish you a speedy recovery and all the best. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Exemplary care
Rated 5 stars out of 5
by Jane W - Posted on 09 July 2024
I was seen in the Endoscopy Unit and subsequently admitted to Acute Medical Unit. I received wonderful care in both departments and every member of staff I encountered treated me with warmth, kindness and respect. I am hugely grateful to the QEQM, and would like to thank them for all the important work that they do, sometimes in trying and difficult circumstances.
Visited Don't know on July 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 09 July 2024
Dear Jane, Thank you so much for your kind and lovely feedback. It is so good to read that you was looked after so well. I will make sure to share your feedback with the staff who will be delighted I'm sure. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Never again
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2024
I am a disabled pensioner. I arrived in good time for my appointment I was directed by the receptionist to the department which appeared to be on the very far side of the hospital, I walked with increasing pain only to find on arrival there was a car park right outside the department I could have used had either the appointment letter or receptionist mentioned it. Because of the distance I had walked and my condition I was 20 minutes late and the doctor refused to see me, he sent a letter to my GP stating I was 40 minutes late. So my "urgent" GP referral is now 8 months old with no new appointment date given. I could have understood I'd missed my appointment but actually lying to my GP has left me with zero confidence this is the hospital to address my condition.
Visited Rheumatology on June 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 03 September 2024
I am so so sorry that this is the experience you had. Please can you contact my team via out email address which is ekhuft.patientvoice@nhs.net and we will try to assist you. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Breast clinic QEQM, Margate
Rated 5 stars out of 5
by Jill Dyer - Posted on 07 June 2024
I had a suspected breast cancer appt at QEQM today and I must say, from start to finish, my experience was fantastic. From initially seeing the consultant to having the relevant x-rays to getting a conclusion immediately. Everything carried out within 1 1/2 hours by wonderful caring staff, thankfully my worries came to nothing but no one made me feel like I’d wasted their time, great efficient service and wonderful staff. Thank you QEQM!
Visited Breast cancer services on June 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 13 June 2024
Dear Jill, thank you so much for taking the time to share your experience with us. It's great to hear that you were able to get the results so quickly at what must have been a very worrying time. I will share your lovely feedback with the team. Kind regards Karen Edmunds (Associate Director of Patient Experience, Clinical Quality and Patient Safety.)
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Review titled Terrible and rude
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
Been over here since 11pm, still here the next day at 14:41 after being told my partner would be having an MRI scan at 4 am this morning she’s been waiting in a chair and I’ve had to take a day off work and pay for childcare, only for a nurse to tell us that she’s not even booked for a scan today…. This is a shambles
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 13 June 2024
I am so sorry you and your partner had this experience and that the communication was poor and you waited so long. I will pass your comments to the A & E team at QEQM. If you'd like to tell us more about your experience directly, please contact us via email: ekhuft.patientvoice@nhs.net and we will then be able to ask the service to provide you with a more detailed response. Kind regards Karen Edmunds (Associate Director of Patient Experience, Clinical Quality and Patient Safety)
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Review titled Impossible to get thru on phone to change o/p appt
Rated 3 stars out of 5
by Anonymous - Posted on 09 May 2024
Unable to now have scheduled phone appt in 2 wks because of funeral Tried given number on letter, turned out to be Outpatients and 17th in queue Found website and “change your appt”, did that, hope it has worked Tried operator and asked for the dept, got transferred back to same o/p answerphone, now 19th in queue Found the dept on the website with another number, tried that, “this service no longer available”. Why is it impossible to speak to a real human and get a sensible answer nowadays?
Visited Diabetic Medicine on May 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am so sorry you have been unable to talk to somebody regarding your appointment. Please contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist. I look forward to hearing from you. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I tried to contact Sarre Unit, QEQM to ensure my appointment for 24th May 2024 had been cancelled by the Spencer Wing as they had cancelled my surgery on the 10th May 2024 at my pre-op assessment ( cancelled by nurse). All efforts to telephone the Sarre Unit were futile as each number used was ‘no longer in use’. Main switchboard at QEQM could not help. Neither could the appointment clerk I spoke to. This is an appalling waste of tax payers money.
Visited Physiotherapy on May 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, Thank you for your feedback. I am so sorry you have been struggling to contact the Spencer Wing. Can I ask was this appointment arranged directly with Spencer Wing or were you referred by East Kent Hospitals? Please contact my team via our email address which is ekhuft.patientvoice@nhs.net and we will try to assist you. I look forward to hearing from you. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Disgrace
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
Been up there 6 hours standing on my feet to be told nothink is wrong with me when I know I had got somethink wrong with my chest and heart pompatation doctor didn't even care what I had to say the nurses or doctors don't communicate either hospital is filthy
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am so sorry to read that this was your experience when recently attending the QEQM. Please could you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to look into this for you and assist. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Worst hospital ever
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
A&E is very inefficient. It's dirty and wasn't cleaned for the 6+h I was there. Unfriendly staff. No communication. Dirty water supply. Toilet bin full all morning. Dirty sheets on chairs. It doesn't end...
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am so sorry that this was the experience you had when you recently attended the QEQM. Please could you contact my team's email address which is ekhuft.patientvoice@nhs.net so we could discuss your experience further and send this onto the appropriate staff. It is important for our staff to know where we need to improve. I look forward to hearing from you. Best Wishes Josh Page (Patient Feedback Co-Ordinator)
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Review titled Awful
Rated 1 star out of 5
by Shelly - Posted on 08 April 2024
Arrived with head injury, after being sent with a letter from Hearn Bay, booking in took 40 mins, very very rude lady, a doctor came, I did not understand his English at all, you could clearly see what was wrong, a head injury and epileptic fit. No hello was told to go into a waiting room, told in there 7 hour wait at least, got up told the lady I checked in with that I am going due to fear of a seizure, and no room to have one where I’m sitting and there is nowhere else. No one cared.
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Shelly, I am so sorry that this was your recent experience when attending A&E. Please contact my team's email address which is ekhuft.patientvoice@nhs.net if you would like to talk to us about your experience and for us to pass this on to be looked into. Best wishes Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust