Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen Elizabeth The Queen Mother Hospital.
Reviews
-
Review titled Patient care
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
I attended QEQM yesterday ( A&E) the staff and team provided an excellent service. I would like to thank all and made my time more comfortable and put my mind at ease.
Visited Accident and emergency services on March 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Thank you so much for your kind words. I will make sure to pass your feedback over to the team. I wish you all the best. Josh Page (Patient Feedback Co-ordinator)
-
Review titled well looked after
Rated 5 stars out of 5
by david - Posted on 03 March 2024
i suffer with asbestosis on sat last and sat this week 2nd march i have had it from 1962 and had no problems,these two sat an ambulance was called for me as i could not get my breath , the service i received were great.from the hospital were and staff dispite what you see on the news,thanks to all the staff who looked after me ,,dave
Visited Chronic Obstructive Pulmonary Disease on March 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear David, Thank you for your kind words. I will make sure to share with the staff who will be touched to hear them I'm sure. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-ordinator)
-
Review titled Caring staff and seen quickly
Rated 4 stars out of 5
by Lotte - Posted on 27 March 2024
Thank you, very much, to those working hard at QEQM emergency services. We were seen to quickly, the systems worked, the place was clean, and the staff were friendly and attentive - despite being at the end of a night shift. Thanks to all and keep up the great work.
Visited Accident and emergency services on March 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Lotte, Thank you so much for your kind words. I have made sure to pass your comments over to the department. I'm so glad that you was seen to quickly and that it was a positive experience. I wish you all the best. Josh Page (Patient Feedback Co-Ordinator)
-
Review titled lack of communication causing unnecessary stress
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
My brother was admitted to A and E as an emergency in an ambulance and I tried to phone to find out his condition and as I live in a different country. I wanted to know how bad his condition was and whether I needed to fly back urgently. I tried to ring the ward to find out ........and I rang several times, in total I was on the phone for over one and a half hours .......and nobody answered. Yes I understand that you are under pressure, understaffed, busy etc. But this was so stressful being totally unable to get ant information for a day. The only thing I could do was to ask a friend to visit him and ring me, as I was so stressed and anxious. I think this is totally unacceptable. I'm sure someone could have spared a few minutes to talk to me and put my mind at rest!
Visited Accident and emergency services on January 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Thank you so much for your feedback. I am so sorry you had difficulty trying to contact staff in our hospital. I completely empathise with how upsetting and stressful this must have been for you. If you would like to discuss this further with my team please contact us via our email address which is ekhuft.patientvoice@nhs.net Best wishes
-
Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2024
I arrived for an outpatient appointment on the 15th to be informed it had been rescheduled for 2 months time. I was advised by reception it was rescheduled on the 5th yet I received no letter or notification of this. In fact I received a text message on the 7th reminding me to attend the appointment on the 15th. The receptionist advised me to phone the consultant secretary but I was unable to get through despite several attempts.
Visited Endocrinology and Metabolic Medicine on January 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 18 January 2024
Thank you so much for passing on the details of your recent appointment issues. I am so sorry that you had not been contacted/notified regarding your new appointment time prior to turning up to hospital and that despite following advise from staff have still not been able to contact your consultants secretary. I completely and utterly empathise with your situation and appreciate how frustrating this must be. If you are either still having difficulties trying to rectify your appointment issues or would like to talk to someone about this please contact my team which is the Patient Voice & Involvement Team via our Email address which is ekhuft.patientvoice@nhs.net
Provided by Care opinion
-
Review titled 26 hours in A and E
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
Shocking, 24 hours in A and E, 86 year old patient, sitting upright, frail, confused and feeling neglected
Visited Accident and emergency services on January 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 05 January 2024
I am so sorry that this was the experience of our Emergency Department at QEQM. I know the department is under considerable pressure, but frail, confused patients should be checked on regularly. And we would encourage those accompanying them to speak to a member of staff if they are worried that their condition is deteriorating. If you would like us to look into what happened please email our Patient Voice and Involvement team. We'll need a bit more information including the date, the patient's name and date of birth. Our email is: ekhuft.patientvoice@nhs.net Best wishes
Provided by Care opinion
-
Review titled MRI with Claustrophobia
Rated 4 stars out of 5
by Alison Tappy - Posted on 30 January 2024
I have severe claustrophobia but had to have an MRI for a back problem. To say I was panic struck is an understatement, and spent the previous week feeling physically sick! From first contact the staff were great and very understanding. I was given a small dose of sedation to calm me down a bit. The MRI machine is slightly bigger than normal (70cm) and all white, so you don't feel like you're going into a dark tunnel, but best of all, you can wear mirrored glasses so that you can view a screen which shows short videos from around the world. This completely keeps your mind off of what is going on and you have no sense of being in a tunnel. You can also see how far into the scan you are. I'm still amazed that I managed to get through an MRI quite easily and can only thank the staff for their help.
Visited Diagnostic Imaging on January 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Thank you so much for your feedback. I am so glad you had such a good experience when you recently attended the MRI department in our Trust. I have made sure to share your kind words words with the department who will be very pleased to read your lovely feedback. Best wishes.
-
Review titled Excellent organisation
Rated 5 stars out of 5
by Mary McCallen - Posted on 13 December 2023
I attended today to have stiches removed. I was quickly and efficiently assessed in accident and emergency, and sent on to the urgent treatment department. All the staff I encountered were professional, patient and helpful. I waited an hour and a half to see the nurse who was thorough, attentive and cheerful.
Visited Accident and emergency services on December 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 14 December 2023
Thank you so much for your kind words. I am so pleased that you had such a good experience and that you felt staff treated you well. I will make sure to share your feedback with the Team.
Provided by Care opinion
-
Review titled Professional and compassionate staff
Rated 4 stars out of 5
by Anonymous - Posted on 31 December 2023
Thank you to the a and e team on duty 29.12.2023 they were so so busy with a waiting area overflowing with people but delivered excellent care to my mum who was treated with kindness the whole way through her visit
Visited Accident and emergency services on December 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 02 January 2024
Thank you so much for your kind and lovely words. I am so pleased to read that your Mother was treated so well by our staff. I will make sure to share your feedback with the Team. Happy Christmas and New Year to you and your Family.
Provided by Care opinion
-
Review titled No map of hospital
Rated 3 stars out of 5
by Stanley William Kitchener - Posted on 06 December 2023
When you type Site Map, you don't get a map of the hospital, you get policies. I wanted to know how to get to my appointment, and could not find a map on the website, why?
Visited Don't know on December 2023
Queen Elizabeth The Queen Mother Hospital has not yet replied.
Information supplied by East Kent Hospitals University NHS Foundation Trust