Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fabulous &Outstanding
Rated 5 stars out of 5
by Julie - Posted on 02 August 2023
My Mother had a terrible fall, the ambulance team were amazing they were so kind, dilligent, knowledgeable, and supportive, the care was outstanding thank you. On arrival at the accident & emergency dept, Mother was well looked after, it was early morning & everyone was incredibly busy, but every person was there for our Mother. Mother (94) was moved into the Trauma ward & again every person over the 3.5 weeks was fabulous, outstanding and amazing. Thank you to every person whom we were fortunate to have met you are heroes
Visited Trauma services on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 08 August 2023
Thank you for taking the time to give us your positive feedback. It is so good to read that your Mother was treated so well by all our staff and received such great care.
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Review titled Positive Experience
Rated 5 stars out of 5
by Patricia Watson - Posted on 28 August 2023
I was admitted to hospital for unexpected adominal surgery. I'm 71 years old and was frightened. Throughout my stay the staff were kind, friendly, knowledgeable and very helpful. The wards were clean and patient friendly. The food was okay. One compaint is that the water tasted plastic however bottle water was supplied. Positive experience for me.
Visited Don't know on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 30 August 2023
Thank you for taking the time to give us your positive feedback. I am so glad you were treated so well by our staff and that the experience was so positive for you. We will make sure this is shared with the team and I will mention your feedback regarding the water.
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Review titled Gold standard for maternity care
Rated 5 stars out of 5
by Sasha - Posted on 14 August 2023
The maternity team who looked after me, including the infant feeding team that helped when I was struggling to breastfeed are amazing people. I am so greatful for the help they provided, the consitstance and generally warmth. They truly are exceptional people from: working in partnership with other agencies, to reassuring me and any anxieties I had by helping me work through them. They also supported me by making sure I got rest and didn't physically push too hard that would have set my recovery back. This enabled me to leave the hospital with my baby after a week. While there they also suprised me with a birthday cake and the staff wished me happy birthday which really was thoughtful and appreciated making the day special.
Visited Maternity services on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 15 August 2023
Dear Sasha, thank you so much for taking the time to share feedback on your experience of Maternity services at QEQM. I'm so pleased to hear that you felt cared for, reassured and our staff understood your anxieties. Your feedback will be shared with the team at QEQM and our Patient Experience Midwives. Best wishes
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Review titled Thanks again to the blood team
Rated 5 stars out of 5
by Linda - Posted on 10 August 2023
Despite regular blood tests, I still get myself into a tizz. Many thanks to the lovely lady who took my blood without causing pain or bruising and validated my feelings of anxiety. And we ran early. An excellent service.
Visited Haematology on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 15 August 2023
Thank you for taking the time to share your positive experience of having a blood test at QEQM. Your comments will be shared with the Phlebotomy team. Best wishes
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Review titled Medically fine - food dreadful
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2023
I have no complaint about the treatment I received but the food is very poor with half the items on the menu not available and the sandwiches pretty bland. Discharge procedure slowed by Pharmacy. Ready to go home at 3pm and left at 7pm. If this was a school report it would read “could do better if they tried!”
Visited Cardiology on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 15 August 2023
I am pleased to hear that the treatment was good, but I'm sorry you found the food choices poor, with many items not available. We, along with many other hospitals, are currently experiencing issues with food supplies due to some catering companies going out of business across the UK and the remaining ones being stretched to supply more hospitals. As a result menu choices are more limited. We are hoping this situation will improve in a few months. Our hospital pharmacy teams work hard to supply medications for patients to take home when they are discharged, and I'm sorry you were delayed because of this. Your feedback will be shared with the teams. Best wishes
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Review titled Rude Staff
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
Very disappointed with a nurse in Quex Ward who is handling bay 4. Very rude and quite abrupt. Not attending to patient's needs.
Visited General Medicine on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 24 August 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that you feel a staff member in Quex ward is being rude and abrupt. If you would like us to look into this, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Does anyone work in ent
Rated 1 star out of 5
by Paul Adamson - Posted on 17 August 2023
Been waiting 13 months for Nasal surgery and have not had one piece of communication. Tried ringing numerous times and no one answers the phone. Have written to pals and have had no response from them. As most of the world is back to normal after COVID why is it only government departments that still use it as an excuse.
Visited Ear, Nose & Throat on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 21 August 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that you have had no updates regarding what is happening with your Nasal surgery. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Amazing staff
Rated 5 stars out of 5
by Linda duggan - Posted on 08 July 2023
Had emergency surgery on my stomach yesterday 07 07 2023 ...what amazing care I received from every member of staff who cared for me....how lucky are we to have such a great nhs and such dedicated staff
Visited Day treatment services on July 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 10 July 2023
Thank you for taking the time to give us your positive feedback. We will make sure this is shared with the team. I am so glad to read that you received such great care. I wish you a speedy recovery following your surgery.
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Review titled Phone issues
Rated 2 stars out of 5
by Anonymous - Posted on 10 July 2023
I live in Australia was trying to ring the hospital to found out about my son that was a ammitted for mental health issues but couldn't get through on the found just wanted to find our he was doing
Visited Accident and emergency services on July 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 11 July 2023
I am so sorry to read that your son has been admitted to hospital and that you are unable to get hold of staff to find out how he is doing. I can completely appreciate how frustrating and distressing this must be. If you would like us to look this, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Very understanding and caring
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
I was in the Happy Sparrows ward which I would also compliment the nurses and hca's were very helpful and understanding. And was given a chest drain and I would compliment the 2 emergency staff for their quick and understanding service in this matter. However I would mostly compliment the woman who was working in pain management who understood as soon as she saw me that I was in agony and put me on a pain management pump immediately which completely helped me recover better straight away I got my appetite back and could move again and most important brieve properly to get rid of the blood inside me.
Visited Pain Management on July 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 08 August 2023
Thank you for taking the time to give us your positive feedback. We will make sure this is shared with the team. I am so pleased to read that staff were so helpful and understanding.
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Information supplied by East Kent Hospitals University NHS Foundation Trust