Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Kind hardworking staff
Rated 5 stars out of 5
by Colin - Posted on 05 September 2023
I supported my partner who was referred by her GP to QEQM accident and emergency department. The department was clean, bright and hugely overcrowded, never with enough seats. We were there for 7.5 hours for observation and a CT scan. The staff were kind, professional and hardworking. Despite the stress of the delays and crowds, patients were courteous and good humoured with each other often giving up seats to others in greater need. The district needs more A and E resources. Looking back, I’m sure not one of our local MPs would be prepared to endure the wait and crowds we experienced.
Visited Accident and emergency services on September 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 06 September 2023
Thank you so much for passing on such kind words and positive feedback regarding the way you and other patients were dealt with by our staff. It is also so nice to read that patients are helping one another. I have passed on the feedback regarding seating and delays.
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Review titled Basic lack of care and no way to speak to staff
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
My 84 year old mother was sent in by her GP, with severe leg pain, late at night on 11/9/23. By midday on 12/9/23, over 12 hours after admission, she had only just received her 08.00 antihypertensives, she wasn't sure about her other medication (that must be taken with food), and she had not had a single dose of her 4hrly analgesics since admission. Just as importantly, she had been offered neither food nor any fluids, not even a cup of tea in that 12 hour period. As a former healthcare worker (for 40 years), she knows the part that nutrition and hydration play in maintaining good health but as an elderly lady, she didn't like to ask busy staff but nor should she need to. My mother also has recurrent urinary tract infections and therefore understands how important it is for her to drink plenty throughout the day so, to have been offered nothing at all to drink for over 12 hours is simply appalling and very poor basic patient care. I tried, in vain, to contact A & E to ask them to provide her with a cup of tea and some food. Sadly, after 90 minutes of trying, I had to give up and head off to work. In the course of that 90 minutes, I tried phoning A & E reception, the nurses' station and even asked to be put through to the matron/ senior nurse covering A & E but despite numerous attempts nobody answered any of my calls. It made no difference whether I tried using the automated phone system or went through the operator. When I asked about the possibility of speaking to someone else, the operator told me that there wasn't anybody else that they could try. I myself worked as an NHS professional for over 30 years, in nursing and midwifery, and could not believe the lack of basic care or the fact that it was impossible to speak to anyone at all within the department or even the hospital. I understand fully that staff are extremely busy but has it really got to the point where an elderly patient isn't even offered a cup of tea? Where hydration and nutrition are not part of basic nursing care? Or that a concerned relative is unable to speak to a member of staff? This is not the NHS to which my mother dedicated her whole working life.
Visited Accident and emergency services on September 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 14 September 2023
I am so sorry to read what has transpired so far regarding the lack of care your Mother has received whilst attending A&E at QEQM. I have raised this with senior staff and will be asking them to contact you. If you do not feel satisfied with their response and would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
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Review titled The best day of my life so far.
Rated 5 stars out of 5
by Amy Mangles - Posted on 31 August 2023
I feel awful that I do not remember the names of the midwives and staff on the day but I will remember their faces forever ! Everyone on the ward, everyone who carried out and helped with my c section (which by the way was the most magical experience and so professional!). From early on with scans to my last consultant appointment I felt like me and my baby came first and nothing was ever a problem. We luckily only had to call triage a couple of times but they were also fantastic. Every test, procedure and any medicine administered was not carried out unless every detail was explained... before my C Section two surgeons, two midwives and an a anaesthetists came to see me, all of a sudden the fear of the unknown went away ! I was only in for 24 hours and I honestly think my quick recovery came from the care of the team. I have the most gorgeous picture of my son entering the world, behind him you can see one of the midwives the biggest most genuine ear to ear grin and that sums them up, many babies are born each day, but to them each baby is so magical ! I wish I could hug each one of you and tell you how grateful we are of you and that all of you are doing just fantastic !I can appreciate times have been tough but thank you for being you ! It's a special time in life that may only happen once or twice... you make it what it is, without you our special little ones wouldn't be here ! Thank you for keeping me safe and bringing my boy into the world.
Visited Maternity services on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 04 September 2023
Thank you so much for sending us your amazing feedback. It is so lovely of you to send such beautiful and kind words. What a wonderful experience you had and this is the experience we want all our patients to have. It is such a precious and once in a lifetime moment in our lives and the joy you felt and shared with our staff really shines through in your words. Congratulations to you and your family on the new addition and I will share your words with the Team.
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Review titled Fabulous &Outstanding
Rated 5 stars out of 5
by Julie - Posted on 02 August 2023
My Mother had a terrible fall, the ambulance team were amazing they were so kind, dilligent, knowledgeable, and supportive, the care was outstanding thank you. On arrival at the accident & emergency dept, Mother was well looked after, it was early morning & everyone was incredibly busy, but every person was there for our Mother. Mother (94) was moved into the Trauma ward & again every person over the 3.5 weeks was fabulous, outstanding and amazing. Thank you to every person whom we were fortunate to have met you are heroes
Visited Trauma services on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 08 August 2023
Thank you for taking the time to give us your positive feedback. It is so good to read that your Mother was treated so well by all our staff and received such great care.
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Review titled Positive Experience
Rated 5 stars out of 5
by Patricia Watson - Posted on 28 August 2023
I was admitted to hospital for unexpected adominal surgery. I'm 71 years old and was frightened. Throughout my stay the staff were kind, friendly, knowledgeable and very helpful. The wards were clean and patient friendly. The food was okay. One compaint is that the water tasted plastic however bottle water was supplied. Positive experience for me.
Visited Don't know on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 30 August 2023
Thank you for taking the time to give us your positive feedback. I am so glad you were treated so well by our staff and that the experience was so positive for you. We will make sure this is shared with the team and I will mention your feedback regarding the water.
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Review titled Gold standard for maternity care
Rated 5 stars out of 5
by Sasha - Posted on 14 August 2023
The maternity team who looked after me, including the infant feeding team that helped when I was struggling to breastfeed are amazing people. I am so greatful for the help they provided, the consitstance and generally warmth. They truly are exceptional people from: working in partnership with other agencies, to reassuring me and any anxieties I had by helping me work through them. They also supported me by making sure I got rest and didn't physically push too hard that would have set my recovery back. This enabled me to leave the hospital with my baby after a week. While there they also suprised me with a birthday cake and the staff wished me happy birthday which really was thoughtful and appreciated making the day special.
Visited Maternity services on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 15 August 2023
Dear Sasha, thank you so much for taking the time to share feedback on your experience of Maternity services at QEQM. I'm so pleased to hear that you felt cared for, reassured and our staff understood your anxieties. Your feedback will be shared with the team at QEQM and our Patient Experience Midwives. Best wishes
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Review titled Thanks again to the blood team
Rated 5 stars out of 5
by Linda - Posted on 10 August 2023
Despite regular blood tests, I still get myself into a tizz. Many thanks to the lovely lady who took my blood without causing pain or bruising and validated my feelings of anxiety. And we ran early. An excellent service.
Visited Haematology on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 15 August 2023
Thank you for taking the time to share your positive experience of having a blood test at QEQM. Your comments will be shared with the Phlebotomy team. Best wishes
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Review titled Medically fine - food dreadful
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2023
I have no complaint about the treatment I received but the food is very poor with half the items on the menu not available and the sandwiches pretty bland. Discharge procedure slowed by Pharmacy. Ready to go home at 3pm and left at 7pm. If this was a school report it would read “could do better if they tried!”
Visited Cardiology on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 15 August 2023
I am pleased to hear that the treatment was good, but I'm sorry you found the food choices poor, with many items not available. We, along with many other hospitals, are currently experiencing issues with food supplies due to some catering companies going out of business across the UK and the remaining ones being stretched to supply more hospitals. As a result menu choices are more limited. We are hoping this situation will improve in a few months. Our hospital pharmacy teams work hard to supply medications for patients to take home when they are discharged, and I'm sorry you were delayed because of this. Your feedback will be shared with the teams. Best wishes
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Review titled Rude Staff
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
Very disappointed with a nurse in Quex Ward who is handling bay 4. Very rude and quite abrupt. Not attending to patient's needs.
Visited General Medicine on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 24 August 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that you feel a staff member in Quex ward is being rude and abrupt. If you would like us to look into this, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Does anyone work in ent
Rated 1 star out of 5
by Paul Adamson - Posted on 17 August 2023
Been waiting 13 months for Nasal surgery and have not had one piece of communication. Tried ringing numerous times and no one answers the phone. Have written to pals and have had no response from them. As most of the world is back to normal after COVID why is it only government departments that still use it as an excuse.
Visited Ear, Nose & Throat on August 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 21 August 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that you have had no updates regarding what is happening with your Nasal surgery. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Information supplied by East Kent Hospitals University NHS Foundation Trust