Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Linda duggan - Posted on 08 July 2023
Had emergency surgery on my stomach yesterday 07 07 2023 ...what amazing care I received from every member of staff who cared for me....how lucky are we to have such a great nhs and such dedicated staff
Visited Day treatment services on July 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 10 July 2023
Thank you for taking the time to give us your positive feedback. We will make sure this is shared with the team. I am so glad to read that you received such great care. I wish you a speedy recovery following your surgery.
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Review titled Phone issues
Rated 2 stars out of 5
by Anonymous - Posted on 10 July 2023
I live in Australia was trying to ring the hospital to found out about my son that was a ammitted for mental health issues but couldn't get through on the found just wanted to find our he was doing
Visited Accident and emergency services on July 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 11 July 2023
I am so sorry to read that your son has been admitted to hospital and that you are unable to get hold of staff to find out how he is doing. I can completely appreciate how frustrating and distressing this must be. If you would like us to look this, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Very understanding and caring
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
I was in the Happy Sparrows ward which I would also compliment the nurses and hca's were very helpful and understanding. And was given a chest drain and I would compliment the 2 emergency staff for their quick and understanding service in this matter. However I would mostly compliment the woman who was working in pain management who understood as soon as she saw me that I was in agony and put me on a pain management pump immediately which completely helped me recover better straight away I got my appetite back and could move again and most important brieve properly to get rid of the blood inside me.
Visited Pain Management on July 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 08 August 2023
Thank you for taking the time to give us your positive feedback. We will make sure this is shared with the team. I am so pleased to read that staff were so helpful and understanding.
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Review titled Day surgery team on 22.7 was amazing
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2023
After multiple confusions and frustrating interactions by the Spencer Wing leading up to my appointment on the 22.7.23, my experience with the day surgery ward was absolutely brilliant thankfully! I can't remember everyone's name but all the staff from receptionist, ward staff of nurses and care staff, anaesthesia team, consultant and recovery team -- everyone was so reassuring, kind and sensitive and kept me informed every step of the way. It was my first time in hospital and they actually made it a pleasant experience which I'm very grateful for. Wonderful experience and I appreciate how hard you work and the kindness you bring to your work considering all the pressure you are all under within the NHS.
Visited Day treatment services on July 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 24 July 2023
Thank you for taking the time to share your feedback on the positive experience you had of day surgery at QEQM hospital. I will share your feedback with the team. Best wishes
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Review titled Kind and caring haematology department
Rated 5 stars out of 5
by Linda Fell - Posted on 15 June 2023
I went for a blood test today. The department were running late because an earlier patient was feeling ill. I saw this patient treated with the utmost care and consideration. At the same time, a male patient was shouting because of the delay. He was also treated well despite his bad behaviour. When my turn came, the nurse apologised for the delay then did the quickest and most efficient blood test I have ever had, all the time chatting to put me at my ease. An absolutely excellent service.
Visited Haematology on June 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 20 June 2023
Thank you so much for your kind and thoughtful feedback. I am so glad to read that you had such a positive experience and its so good to know that you noticed other patients were receiving such a good service too despite the challenges that our staff face. I will share your feedback with the team.
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Review titled I am being ignored
Rated 1 star out of 5
by Neave evans - Posted on 05 June 2023
I have been waiting 6 weeks for a diagnosis and every time I call to speak with someone I get transferred to an answering machine and no one returns my calls, I have been given no information as to who I am supposed to contact or any number to contact them on that actually gets through to a person every number I have been given does not work or it’s straight to voicemail. All I am asking for is for someone to contact me as soon as possible, I should not have to chase medical professionals for 6 weeks to have information about what is going on. This has been the worst 6 weeks of my life and this hospital is doing everything it can to make a terrible situation even worse.
Visited Gastrointestinal and Liver services on May 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 08 June 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that you have been experiencing such difficulty in trying to get hold of staff regarding your diagnosis. I completely empathize with your situation and appreciate how frustrating this must be. If you would like us to look into what is happening, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Cancelled appointments
Rated 2 stars out of 5
by Edward george Wort - Posted on 25 May 2023
Had procedure was told found three separate areas of concern, doctors took four biopsy’s was then booked in for a CT scan I was told I would be contacted. Appointment given for 24 June that has now been cancelled. I have been left not knowing what is wrong with me and what treatment I am to receive. Very disappointed in your follow up .
Visited Gastrointestinal and Liver services on May 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 30 May 2023
I am very sorry to hear that you've had your June appointment cancelled. I can appreciate how worrying this is. Can you please contact either the service listed on your appointment letter or our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net so that this can be resolved. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Please note: currently due to a high volume of calls it can take over 5 working days to respond to your message. Best wishes
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Review titled Gallbladder
Rated 2 stars out of 5
by Susan Rickard - Posted on 11 December 2023
Well I carer for my son who became ill with gallbladder now he was in hospital he need his gallbladder taken out it urgent had assessment then nothing this was in may .no appointment arrive 1 for operation. Or to go under care to see a consultant in a clinic it as he been forgotten .phone up to be told to wait for appointment nothing been waiting nine months so I my son is in pain as the gallbladder is block so now I trying to get it done .not even a appointment for gallbladder clinic nothing at all.nhs is going drain.
Visited Gastrointestinal and Liver services on May 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 12 December 2023
Thank you for sending us your feedback. I am so sorry to read that you are having such a difficult time trying to get treatment for your son especially with him being in so much pain as you have described. I really sympathise with you as his parent seeing him in pain and with your son who is in so much discomfort. If you would like to speak to our team to get to the bottom of what is happening please contact the Patient Voice & Involvement Team via our Email address which is ekhuft.patientvoice@nhs.net
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Review titled Absolutely Amazing Team
Rated 5 stars out of 5
by Sasha - Posted on 19 May 2023
I can't thank this team enough from the receptionists to day triage to the wards for their: help, warm professionalism, reassurance, active listening, thorough checks, brilliant sense of humour, and swift reflexes and response. I was still suffering the consequences from my last fall a couple of days ago when my body thought it would go for round two as I turned up for my appointment. Thanks to the staff there, I thankfully don't have any more bruises or pain to add to the mix. They completed checks, the doctor reviewed not only what had just happened but also the previous accident making sure nothing was missed. They took the time to sit down and explain to me information in a way I was able to understand and then later reinforced some of the information after I had chance to process the rest. They were clear in what I needed to do and reassured me my baby would be fine. They managed me with my fear of needles effectively. (Really am impressed with that one!) Even when I felt like I was wasting their time they were paitent and reassuring. They showed care from starting when I arrived and the receptionist came to escort me as I 'didn't look too good', which continued through to when discharging me making sure I was ok getting home, how I was doing this and even moving a wheelchair for me to wait in at the front entrance. They truly are a cracking team and I think anyone would be hard pressed to find a better team. Can't say thank you enough.
Visited Maternity services on May 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 20 May 2023
Dear Sasha, thank you so much for taking the time to post these lovely comments. It's good to hear that you had such a positive experience of Maternity Services at QEQM hospital. Your comments will be shared with the team. Best wishes
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Review titled Wrong diagnosis
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2023
After spending 12 hrs inA&E we were initially told by consultant that my husband didn’t have a stroke but needed an mri head - three hours later we were called in to be told it definitely was a stroke with multiple bleeds but consultant wanted to speak to neurologist - three hours later we were told it is likely a seizure??!!! We then were referred to Canterbury stroke unit by our GP who did bloods mriMra head and neck and ecg and were telephoned to say no stroke visible but they suspected it was the high blood pressure tablets and needed to be reviewed urgently by GP. We were left emotionally exhausted.
Visited Accident and emergency services on May 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 30 May 2023
I am very sorry to hear about your experience of the care your husband received following a possible stroke and the inconsistencies of diagnosis and follow-up. We would like to look into the concerns you've raised and give you some answers. Can you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net so this can be looked into. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Please note that due to the volume of calls and emails, it may take over 5 working days to get back to you. Best wishes
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Information supplied by East Kent Hospitals University NHS Foundation Trust