Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Professional staff
Rated 5 stars out of 5
by Philip Thompson - Posted on 10 November 2022
My wife was referred to Ambulatory care unit for a scan for possible DVT. On arrival we were greeted in a friendly manner by a student nurse who took my wife's observations. Then the Sister had a chat with my wife and explained the procedure. A scan was taken and we returned back to ACU. All staff were kind and friendly in their manner. The results were soon given to us and all was well! From arrival to leaving we spent just 2 hours. A credit to the NHS. Thank you.
Visited Day treatment services on November 2022
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 12 November 2022
Thank you for taking the time to share your positive experience of your wife's care at Queen Elizabeth the Queen Mother hospital's Ambulatory Care Unit. We will share your kind remarks with the team there.
Provided by Care opinion
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Review titled Kind and caring
Rated 5 stars out of 5
by Lesley Smith - Posted on 21 November 2022
From the arrival of the lovely paramedics to the kindness of the hospital staff, our experience of the QEQM was a positive one. My mum was treated with care and respect and the staff were kind and efficient even though they were very, very busy.
Visited Accident and emergency services on November 2022
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 25 November 2022
Thank you for taking the time to give us your feedback. I’m pleased you had such a positive experience. We will share your feedback with the team.
Provided by Care opinion
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Review titled Cancelled again and again and again and again
Rated 2 stars out of 5
by Andy M - Posted on 16 January 2023
Its difficult to review this service positively as it keeps getting cancelled a week before the surgery and rebooked 3 months later. Ive had over 6 appointments cancelled now. Rebooked in oct , cancelled in Nov but we’re now in Jan and its not been rebooked. Looks like i dont matter.
Visited Oral and Maxillofacial Surgery on November 2022
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 17 January 2023
I'm very sorry to hear you've had surgery cancelled on a number of occasions. If you would like us to look into what has happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
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Review titled Fantastic in stay care
Rated 5 stars out of 5
by Joanna Williams - Posted on 24 November 2022
A huge thank you to all the doctors, nurses, & carers who looked after me on the Cheerful Sparrows ward from 12-18thNov. The care & treatment I received was absolutely 1st class. Also the cleaning staff etc. were also delightful & helpful.
Visited Orthopaedics on November 2022
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 25 November 2022
Thank you for taking the time to give us your feedback. I’m pleased you had such a positive experience. We will share your feedback with the team.
Provided by Care opinion
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Review titled Wonderful Care Given
Rated 5 stars out of 5
by Jane Hughes - Posted on 14 November 2022
The staff of the Uro-Gynae section are nothing short of wonderful both in their skills and patient care. They do everything they can to make the process as painless and comfortable as possible - and this is greatly appreciated by old folk like myself. I just hope they never retire!
Visited Gynaecology on November 2022
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 22 November 2022
Thank you for taking the time to give your feedback about the Uro-Gynae service at Queen Elizabeth the Queen Mother Hospital. Your comments will be shared with the team.
Provided by Care opinion
Information supplied by East Kent Hospitals University NHS Foundation Trust