Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Marvellous service
Rated 5 stars out of 5
by Ruth Stirups - Posted on 01 March 2023
Arrived about 2pm after being sent by GP to get blood test as potassium level was high. Shown to the department and had very good treatment throughout. Tea and biscuits brought round twice, tried to book me a taxi but unfortunately there wasn’t one available. Great people.
Visited Urgent Treatment Centre on March 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 03 March 2023
Thanks for taking the time to share your feedback about Phlebotomy at QEQM hospital. Your comments will be shared with the team. Best wishes.
Provided by Care opinion
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Review titled Poor follow up appointment
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
Husband had a gastrostomy beginning of March. Due to the findings was told would need to have another one in 6 wks. Now well past that period and heard nothing. Constantly phoning them several times per day but phone is never answered, just left to ring & ring & ring. Very bad service at a worrying time.
Visited Diagnostic Endoscopy on March 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 17 May 2023
I'm very sorry to hear you've not heard about a follow up and been unable to get through on the phone. Can you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net who will be able to assist you. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. I will also flag this up to the service concerned. Please accept our apologies. Best wishes
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Review titled EPU
Rated 5 stars out of 5
by Amy fisher - Posted on 16 February 2023
I recently suffered an early miscarriage and I tried other EPU’s closer to me who were impossible to get hold of, ring 111 and even my own doctors who all were pretty useless. Qeqm were straight on it, took my bloods 4 different days to make sure my levels were going down as they had a little rise in the middle and done a scan prob the usual expected treatment. However I’m writing this as during this difficult time one nurse in particular has had me laughing and making my days a little brighter when I really needed it. They’re definitely well suited to the job as that’s exactly what you need in times like this and I just wanted to say a big thankyou! I would definitely recommend Margate’s early pregnancy unit they have been really thorough.
Visited Maternity services on February 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 20 February 2023
Thank you for taking the time to share your feedback about your recent visit to QEQM hospital's EPU. This must have been a very difficult time for you, and I'm pleased you felt so well supported. I'll share your lovely comments with the team. Best wishes.
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Review titled Top Notch
Rated 5 stars out of 5
by John Lawrence - Posted on 17 February 2023
I had an appointment at this department on 14/02/2023 and was overwhelmed by the kindness and professionalism of all the Doctors, Nurses and Reception staff. I felt I was treated with great respect by all I saw. As I was not seeing clearly after the eye drops I was kindly escorted to a waiting room for transportation home. I could not ask for better treatment. The world was a better place that day.
Visited Ophthalmology on February 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 20 February 2023
Thank you for taking the time to share your feedback about your recent visit to QEQM hospital. I'll share your lovely comments with the team. Best wishes.
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Review titled Marvellous staff
Rated 5 stars out of 5
by Andrew Wells - Posted on 22 February 2023
My wife was taken by ambulance to QEQM on Monday 20 February. Although the A&E was absolutely heaving, the care she received was exemplary. The staff deserve praise- and a healthy pay rise!
Visited Accident and emergency services on February 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 23 February 2023
Thank you for taking time to tell us about your wife's visit to A&E. I'll make sure your feedback is shared with the team. I wish your wife a speedy recovery. Best wishes
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Review titled Children's A&E - Wonderful Staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
After a terrible experience leaving my daughter needing urgent hospital care, we found ourselves at QEQM children's A&E department They were busy, but all staff was friendly, amazing with children and helped her through a battery of tests. She actually enjoyed the majority of her day at the hospital because the staff were so fun and kind. Thank you so much for taking care of my baby
Visited Accident and emergency services on February 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 20 February 2023
Thank you for taking the time to share your feedback about your recent visit to QEQM hospital with your daughter. I'll share your lovely comments with the team. Best wishes.
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Review titled 1st class staff
Rated 5 stars out of 5
by Mrs l clark - Posted on 24 January 2023
After attending A and E on Monday 23rd Jan, with my elderly mother, I have to say I could not fault any member of staff at all they all worked extremely tirelessly and professionally under sometimes difficult circumstances,and managed to keep a sense of humour and a smile. My mother had excellent treatment and care by all the doctors and nursing staff and the ambulance team who were very prompt to arrive,and take her safely to hospital. I would just like to thank them all for their excellent work
Visited Accident and emergency services on January 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 26 January 2023
Thank you for taking the time to share your experience when attending the A&E with your mother. We will share your comments and thanks with the team.
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Review titled My admission for Asthma attack
by TJ474 - Posted on 28 December 2022
I was unwell with an asthma attack and couldn’t get to see my doctor because it was Christmas. I phoned 111 for advice and they wanted to call an ambulance for me. I said my daughter would take me in to save the ambulance service a trip. I arrived in the afternoon at the time they had given me an arrival slot. The nurse on 111 was very clear I should go straight to the urgent care department for treatment and not to A&E which would mean me sitting around for hours. I know this from previous admissions. However, when I got to the QEQM Hospital the checking in nurse said that the urgent care was actually an appointment with my GP (?) and I was too sick to wait for that, so she sent me through to A&E. I tried to explain I needed a nebuliser urgently to no avail over the next four hours. I had chest x-ray and blood, which I knew were going to be clear. When you are an asthmatic and have frequent attacks, you do get to know what is going on, and what you urgently need to enable you to breathe again! I was finally put on a nebuliser about 4 hours after my arrival… by this time, I was feeling exhausted, hot and had an awful headache. Asthma attacks should be something that are highlighted… I don't think you should make somebody hang around for treatment when they are having trouble breathing and speaking. I can’t fault the attitude of the staff as everybody was hard-working, and kind. But to make an asthmatic wait hours for a nebuliser in my opinion is quite frankly dangerous. I am not sure why the nurse thought the urgent care department meant an appointment with my GP… It is clearly a department through the A&E because I have been there before for treatment. Thankfully, after the nebuliser, I was allowed to go home to recover with steroids and antibiotics. Please give some credit to asthma sufferers who know what treatment they need urgently to enable them to breathe!
Visited December 2022
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Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 December 2022
Thank you for letting us know about your recent visit to QEQM A & E / Urgent Treatment Centre. You highlighted a number of issues and I will contact the service and ask for them to provide some comments on this. I will then post an update on here. Best wishes.
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Review titled Lack of service
by Grumpygirl72 - Posted on 22 December 2022
I had to go to Queen Elizabeth hospital for a check up and so far I've had a pleasant experience of the hospital and staff. I was wheeled around to the discharge lounge where I found the person at the desk to be harsh and brash. I was booked in and ushered to a room with maybe 15 chairs in it to wait for my transport. Whilst I was waiting 3 other patients arrived to be discharged. Only one patient was made a cup of tea and the rest of us were ignored.
Visited December 2022
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Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 22 December 2022
Thank you for letting us know about your experience at QEQM in the discharge lounge. I will forward this to the team to make them aware of your experience. If you want us to look into this in more detail please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Amazing assistance
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
I spent a good part of the day at QEQM Hospital while my husband underwent a cardiac procedure. Throughout the time there, employees of the hospital, nurses, porters, ancillary staff were all amazing. Nothing was too much trouble. They showed kindness and helped me so much. Thank you to all of you even though you probably never know how much it meant.
Visited Cardiology on November 2022
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 25 November 2022
Thank you for taking the time to give us your feedback. I’m pleased your husband had such a positive experience. We will share your feedback with the team.
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Information supplied by East Kent Hospitals University NHS Foundation Trust