Queen Mary's Hospital Sidcup
Frognal Avenue, Sidcup, Kent, DA14 6LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing experience
Rated 5 stars out of 5
by Josephine Sels - Posted on 18 October 2024
Visited Ophthalmology department for YAG laser capsulotomy. Wonderful staff. I was assessed and treatment completed in an hour. Extremely pleased with the results. Absolutely Amazing! Can't thank them enough.
Visited Don't know on October 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Shocking behaviour from triage nurse
Rated 1 star out of 5
by Anonymous - Posted on 19 November 2024
Rude, unprofessional nurse who displayed a condescending and belittling attitude. Failed to make initial enquiries to an elderly, disabled patient and refused to undertake basic tasks to carry out observations, instead ordering relatives to do it using a condescending and belittling tone. When challenged in response to their attitude, they kissed their teeth. I would not visit this UCC again, and urge others not to either.
Visited Urgent care centre on October 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Improvements needed - post-operation
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2024
I went to Queen Mary's Sidcup for an outpatient routine operation on the 14/10/2024. While the admissions team is supportive and caring, the same cannot be said for some nursing staff on the ward post-operation. I woke up in severe pain in my abdomen I could barely move. I was extremely dizzy because of the anaesthetics. Yet, I was forced to get up and go to the bathroom. While in the bathroom, the nurse did not close the door, meaning other patients could see me. Being one of the last patients to leave the ward (operation scheduled for the afternoon), I was asked repeatedly when my lift would arrive. I felt constant pressure to leave by the nurse. The whole experience was demeaning and left me unsettled. While I got over it, I would like this to be reviewed. No patient should be pressured the way I was. More patience, compassion and careful consideration of a patient's wellbeing, physical and emotional, is needed.
Visited Don't know on October 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Day Eye Hospital
Rated 5 stars out of 5
by Sharon fryer - Posted on 19 September 2024
I received 1st class care from the moment I was greeted by the lovely receptionist to the Surgeons and amazing Nurses.
Visited Don't know on September 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Sarah - Posted on 11 October 2024
I was in a lot of pain and the regular painkillers I’d been taking weren’t helping me so I went to urgent care. I did also have a rash around one side of my waist. The GP I saw confirmed it was shingles straightaway so I was prescribed both antivirals & stronger painkillers very quickly which has helped my recovery immensely so I want to thank the GP that I saw for his prompt diagnosis.
Visited Urgent care centre on September 2024
Review titled Queen Mary's Hospital Sidcup
Replied on 17 October 2024
Thank you for taking the time to provide us with your feedback, we welcome all feedback and use it to try and improve our service and give patients the best care we are able to. I am glad to hear you were happy with the care and treatment you received on the day you attended, I will share your positive feedback with the staff and wish you a full and speedy recovery. Best Wishes Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Incredible Service
Rated 5 stars out of 5
by Holly - Posted on 14 September 2024
Had my gallbladder removed at Queen Mary’s hospital, and felt compelled to share my complete gratitude to the entire staff that took care of me. From the all the nurses, surgeons, anaesthetists and after care team, every single individual was amazing and attentive. From someone who was extremely nervous going in for this surgery, I was kept at ease and comfortable from start to finish. Just wanted to pass on my thanks to the entire team and feel the NHS doesn’t always get the gratitude they deserve. For anyone due for treatment there, I can ensure you that you will be in the most incredible hands.
Visited Don't know on September 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Kelly - Posted on 17 August 2024
I had a gynae operation last week. I would like to thank all the staff from admission to discharge. The ward was extremely clean and the staff were helpful, friendly and professional. I couldn’t fault anything about my stay here. I’m writing this review to say a big thank you to all the staff that made my stay comfortable.
Visited Don't know on August 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Useless and inefficient
Rated 1 star out of 5
by Linda Johnes - Posted on 26 August 2024
I brought my son in with severe allergic reaction, In my view life threatening as the neck is getting swollen. I find it hard to understand what the doctor was saying. I am afraid that doctor was not able to understand me fully as well. After waiting and seeing 2 people we received no help at all but given the useless letter for another hospital. I am shocked. Really bad…unprofessional. I am so very sad.
Visited Urgent care centre on August 2024
Review titled Queen Mary's Hospital Sidcup
Replied on 28 August 2024
Thank you for taking the time to provide us with your feedback, we welcome all feedback and hope the learning we take will enable us to improve our service. I am sorry to hear that on the day you attended with your son you found the service less than satisfactory. As an Urgent Treatment Centre we deal with minor injuries and minor illnesses much the same as a GP practice would. We do not have access to diagnostics eg; blood tests, scans etc. Anybody suffering with a life threatening condition should call 999 or attend A&E. I understand that following consultation you were given a letter and asked to attend another hospital, this would be to attend A&E for further investigations due to the reasons I alluded to above. We do have a certain level of professionalism that we expect from all our staff and I am sorry if you felt you did not receive this on the day you attended. I do hope your son is now recovering. Kind Regards Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Really good surgery
Rated 5 stars out of 5
by Robin Stone - Posted on 27 June 2024
My inguinal hernia was treated on Monday with open surgery, leaving me in almost no pain and very comfortable. A curious difference from another hernia operation, 30 years ago, which left me in agony for weeks. The nurses and doctors were kind and helpful, and the whole experience was rather like a party! I just had my dressing changed at my GPs, and the wound was clean and healing well. Well done and thank you to Queen Mary's, and of course my GP.
Visited Urgent care centre on June 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Unprofessional staff
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2024
A family member had an appt with an out of hours doctor as advised by 111, they were seen in triage and the nurse was annoyed they were there as apparently they were fine, and did not need help. They were later taken to hospital with a serious lung infection. Appauling treatment and will not be returning
Visited Don't know on June 2024
Review titled Queen Mary's Hospital Sidcup
Replied on 21 June 2024
Thank you for taking the time to provide us with your feedback, all feedback is welcomed and we use it to improve our service. I am sorry that your relative's visit to the Urgent Treatment Centre was not a positive one when they attended. We do have a certain level of professionalism that we expect from all our staff and please extend our apologies if your relative felt they did not receive this. If they would like to contact me directly with more details I will be happy to investigate further. Unfortunately I will not be able to discuss the consultation with anybody else due to confidentiality reasons. Once again please accept my apologies and I do hope they are now recovering. Kind Regards Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
Information supplied by Oxleas NHS Foundation Trust