Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Behaviour exhibited by a member of staff
Rated 4 stars out of 5
by Anonymous - Posted on 12 January 2025
I was discussing the Respect form with a lady doctor regarding my husband at about 3.15 on Tuesday 7th January. This is not the easiest conversation. One of the senior doctors / consultants came up, interrupted without any apology or excuse and informed the doctor I had been speaking to about some other business. I was treated as though I were a piece of furniture. There was no acknowledgement whatsoever. When he went, the doctor, who had been looking very uncomfortable, apologized to me. I assured her that there was no blame attached to her. He obviously has no manners or consideration for others. He might be very clever, but he has a lot to learn about how to behave.
Visited Respiratory Medicine on January 2025
Queen's Hospital Burton has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2025
My mother was rushed in on 26/01/2025. She was rushed through and treated quickly. The staff were very good and caring. The following day she went to ward 9 and again the care was excellent and everything was explained fully to me. The same situation in ward 4 then again in ward 7 where she is now. I wouldn’t hesitate to recommend this hospital.
Visited Accident and emergency services on January 2025
Queen's Hospital Burton has not yet replied.
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Review titled Lack of organisation in the Pharmacy department
Rated 4 stars out of 5
by Anonymous - Posted on 12 January 2025
My husband was ready to come home early in the morning. He was told he had to wait until 5.00pm for the meds to be delivered. Finally at 5.45pm I found a nurse who was helpful and told me that we could leave and the meds would be sent - free to us - by taxi. They were delivered at 7.40pm. Surely those meds should have been ready in the morning. If they had been, another bed would have been made available much earlier. This could mean that an ambulance queueing could have delivered their patient and gone to help someone else. Also is this the best way to spend NHS money? Are all those in the pharmacy department pharmacists, because dispensers could do most of the work and they would be cheaper, or so I have been informed by a former professor of pharmacy. I would be very interested to achieve some kind of response from those in authority in the hospital. If they need any help with organisation, I am available.
Visited Chronic Obstructive Pulmonary Disease on January 2025
Queen's Hospital Burton has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2024
13 hours in A&E with an 83 year old with a heart problem, to be told after having pain for 20 minute, it could be a sign of a heart attack! 5 different doctors, consultants etc all asking the same questions! Kept in, the morning wasn’t much better.
Visited Accident and emergency services on December 2024
Queen's Hospital Burton has not yet replied.
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Review titled A and E visit
Rated 5 stars out of 5
by Jenny Yates - Posted on 01 December 2024
We visited Lichfield minor injuries and Burton A and E due to my husband coming off his bike due to a water filled pothole I would like to thank all of the staff everyone was friendly and efficient I was particularly impressed with the nurse accompanying an elderly lady to xray. She spoke to her to reassure her and asked her if she wanted to hold her hand.
Visited Accident and emergency services on December 2024
Queen's Hospital Burton has not yet replied.
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Review titled Wonderful staff
Rated 4 stars out of 5
by Sue rigby - Posted on 21 November 2024
I was admitted onto ward 9 on November 7th with undiagnosed cardiac issues. As the cardio ward was so busy, I spent 5 nights there. I want to pay tribute, and thank all the staff, especially the wonderful nurses who supported me, with care, compassion, and humour. It's only when you are admitted onto a ward that you really appreciate what pressure these dedicated people are under. Thank you all...
Visited Cardiology on November 2024
Queen's Hospital Burton has not yet replied.
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Review titled terrible
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2024
i got completely mistreated at a&e - the consultant looked in my eye with his phone torch, told me i had conjunctivitis. completely misdiagnosed, and it’s gotten serious as told by the optician. if i had waited longer, i could’ve been seriously ill. good thing i went to the opticians!! i was in and out of there in 2 minutes - terrible.
Visited Ophthalmology on November 2024
Queen's Hospital Burton has not yet replied.
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Review titled Brilliant and Professional Team
Rated 5 stars out of 5
by Michael FERRIS - Posted on 11 November 2024
Today I attended Endoscopy Unit Burton for a polyp removal. After the procedure and whilst awaiting discharge I suffered a serious reaction. This was identified immediately by staff and I received immediate attention and care from a number of staff. They were Brilliant, identifying and dealing with my issues. They are True professionals and a credit to themselves and the National Health Service. Many many thanks to these Stars .
Visited Gastrointestinal and Liver services on November 2024
Queen's Hospital Burton has not yet replied.
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Review titled The no Treatment Centre
Rated 1 star out of 5
by Richy65 - Posted on 13 November 2024
I am sitting here writing this review at 03.22 in the morning. I am still distressed at how I was treated yesterday (12/11/24). I had an appointment for 08.00 for a pain relieving injection to my left hip at the Burton Treatment Centre. My hips had been bad since August of this year. My day started at 05.00 I thought I would have to leave the house by 07.00 just to be sure of getting there for 08.00. There are no buses at 07.00 and I was told not to drive so it would have to be a taxi (£15.00). On arrival I waited for the staff to trundle in and I was the first person to be called in to the centre. Everything was going fine the nurse who took all my details was very pleasant, I saw a junior Doctor before seeing the Consultant who said it wouldn't be long. It is a very simple procedure and only takes about 10 minutes at most. It's just needle into groin area then an X-ray to make sure the needle is in the correct position then administer the drug. Many phsyiotherapists are trained to do it. It is not too complicated. At about 09.10 I was asked to change into the theatre gown and I waited and I waited and I waited. Then at 12.10 a staff nurse said the Consultant Orthopedic Surgeon had moved on the afternoon list. She said the morning list was for males and the afternoon list was for females. So there I was cancelled with all the theatre gowns on. It goes beyond disgusting. It is a vile abuse of an innocent human being. I also suffer from sleep apnoea the pain relieving injections were an essential part of my future well being. Pain during the night from my arthritic hips causes me to wake up. I know the staff in the NHS (nurses and doctors) couldn't give a toss about anything except striking for more money but they shouldn't take it out on innocent patients. The same thing happened about 12 months earlier I was cancelled when I was sitting in the reception area. No more abuse of patients.
Visited Orthopaedics on November 2024
Queen's Hospital Burton has not yet replied.
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Review titled Terrible service
Rated 3 stars out of 5
by Theresa - Posted on 18 October 2024
For the week leading up to my appointment I must have received 5 text messages to remind me of my appointment. On the day of the appointment with very short notice you send me a message to say my appointment is cancelled. I too work for the nhs and find this poor practice. Especially with the fact that I cancelled my planned visits for the afternoon. Disgusting behaviour.
Visited Haematology on October 2024
Queen's Hospital Burton has not yet replied.
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust