Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Superb attitude and staff
Rated 5 stars out of 5
by Jim Beestone - Posted on 18 July 2024
Took my child to Queens, as 111 were concerned about meningitis. Went to A&E where we were seen very promptly and triaged appropriately, and then a bit of a wait (understandably) as we were no longer an emergency. However, when my daughter's temperature spiked again, she was treated immediately and taken up to the PAU, where she was really well looked after by extremely empathetic staff. In all, though a bit of a fright for us as parents, our daughter's experience was really positive, from the nurses pulling funny faces to make her laugh, through to the passing paramedic who lent her a pen so she could do her activity book in the waiting room, and the registrars and doctors who explained everything about her symptoms to her mum and I. A really friendly, kind set of staff who helped to turn what could have been a very scary experience for a toddler into a positive one.
Visited Children's & Adolescent Services on July 2024
Queen's Hospital Burton has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Luke - Posted on 13 July 2024
Got refered by the walk in centre to go to a&e after getting a peice of metal in my eye, walk in centre told me that there was a peice of metal that had penertraded my eye, when I got to a&e after waiting for nearly 4 hours the doctor who delt with me told me that there wasn't anything in my eye and issued me some antibiotic eye cream then discharged me. In less than 24 hours I've had to return to the a&e because the peice of metal is still in my eye and it's now been 24 hours where I haven't been able to see anything out my eye
Visited Don't know on July 2024
Queen's Hospital Burton has not yet replied.
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Review titled This is not a place of care.
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2024
I had to attend the Ultrasound Department for a scan because I have 3 lumps inside my chest that have been there for 7 months now. All the other patients like myself were early and were being treated early. The gentlemen next to me asked what time my appointment was and I said 14.30 he said his was 14.00. Like I said he went in early 13.50 and was finished by 14.00. I was waiting and waiting and was eventually call in at 14.40 (40minutes after the previous gentleman had left). I asked the nursing assistant why I had been left when everyone else had been seen early she said 'my appointment was for 14.30', I said but everyone had been seen early she ignored that. Everyone should have been seen early or no-one should have been seen early. There is a theory that the NHS is run by Doctors, Nurses and other members of staff for the benefit of Doctors, Nurses and other members of staff. Not for the benefit of patients. The attitude displayed to me emphasized that point. This institution should be downgraded from hospital i.e. a place of care to a holiday camp for staff.
Visited Don't know on July 2024
Queen's Hospital Burton has not yet replied.
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Review titled Rude staff
Rated 2 stars out of 5
by Rebecca Strachan - Posted on 10 June 2024
I was sent to A&E Aby the GP. When I was in triage, the medical professional was rude and dismissive of my pain and concerns. Too busy saying I'm not an emergency and I shouldn't be there. I understand they're under pressure but I was sent there by a doctor.
Visited Don't know on June 2024
Queen's Hospital Burton has not yet replied.
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Review titled Second to none
Rated 5 stars out of 5
by Pam smith - Posted on 04 July 2024
My daughter was bought to hospital by ambulance with breathing issues. She was quickly transferred to icu and put on a ventilator. The care she received was first class by very informative caring staff. Nothing was left to chance. After 7 days she was woken up and we were allowed to be there it was a long process but they were patient and kind with us all. She is now recovering on a ward and doing really well. I can’t thank the staff in icu enough for keeping her safe and for helping us to understand her needs for her wellbeing.
Visited Intensive Care on June 2024
Queen's Hospital Burton has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Ellie Slater - Posted on 03 June 2024
Every single staff member that we came across from the maternity and labour unit were incredibly positive, welcoming and reassuring. I was looked after by 2 lovely midwives & a student midwife, and their care was outstanding, leaving us feeling completely safe throughout my entire induction and labour. We had 1-1 care throughout my 20 hour labour, and the whole team went above and beyond. I couldn’t have asked for a better team of people to deliver my baby - thank you so much!!
Visited Maternity services on May 2024
Queen's Hospital Burton has not yet replied.
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Review titled Out of order toilets.
Rated 3 stars out of 5
by Fiona - Posted on 11 May 2024
There seemed to be a large number of toilets out of order within and around the accident and emergency department. Which given the large number of people there was unacceptable. 1. Male toilets by reception desk 2. Toilet outside a and e near entrance door 3. One toilet in miami ( which rather alarmingly the staff member I asked wasn't aware it was out of order ( leaving only one patient toilet available in whole of a and e
Visited Don't know on May 2024
Queen's Hospital Burton has not yet replied.
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Review titled Quick
Rated 4 stars out of 5
by Charlie - Posted on 13 May 2024
My partner and daughter were seen very quickly following an incident. Discharged my daughter and sought appropriate care for my partner. Pleased with how the staff supported them both!
Visited Don't know on May 2024
Review titled Queen's Hospital Burton
Replied on 13 June 2024
Good Morning (42635), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the Emergency Department which you visited recently. We will forward your kind comments to the managers for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Excellent work
Rated 5 stars out of 5
by Carole Knight - Posted on 27 May 2024
After a head injury, the person I brought toA and E was treated very well by all the staff involved. Although the waiting time was far too long, great care was taken by office staff, nurses and doctors. Thank you
Visited Don't know on May 2024
Queen's Hospital Burton has not yet replied.
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Review titled Ward 14 Amazing
Rated 5 stars out of 5
by Tracy Jones - Posted on 23 May 2024
My 86 yr old mum has been in Ward 14 for 11 days. All staff were amazing! HCA’s were lovely and so caring really taking time with her.
Visited Emergency Abdominal Surgery on May 2024
Queen's Hospital Burton has not yet replied.
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust