Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Above and beyond
Rated 5 stars out of 5
by Christine Scott - Posted on 20 May 2024
Today I came for a blood test prior to an appointment on Friday, I stupidly came without my blood test form. The staff in the blood test department and the lovely staff at rheumatology were so helpful and they managed to get a replacement form from the nurse in the department. I am so grateful as I had travelled from Swadlincote for the appointment and I'd have struggled to get another appointment in time for my consultation, so thank you to all I came into contact with today who were all outstanding as usual but went above and beyond today.
Visited Rheumatology on May 2024
Queen's Hospital Burton has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Carolynn - Posted on 11 June 2024
Within minutes of calling 111, 3 friendly, calm and efficient paramedics arrived to attend to my husband. Having assessed his condition, they took us to hospital. We were received and my husband reassessed by more friendly and efficient medics, and then moved to a small ward, where he had various blood tests, chest X-ray, etc. He was seen by both a doctor, and a consultant. The whole experience could not be faulted. Fortunately, the reason that I initially rang 111, when my husband was having unbearable chest pains, turned out to be something else. The doctors couldn’t give a clear reason as to what, but they made sure that they had eliminated any serious or life threatening conditions, and for that we are most grateful. Not an experience I would like to repeat, but the whole time, from 111 to a taxi home, we were incredibly well looked after. Thank you NHS, you are stars!
Visited Don't know on May 2024
Queen's Hospital Burton has not yet replied.
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Review titled So efficient
Rated 5 stars out of 5
by Christine Larkin - Posted on 08 May 2024
No waiting for the test to be done. When I rang to say I needed the results quickly for holiday insurance they were so helpful. Brilliant staff.
Visited Cardiology on May 2024
Queen's Hospital Burton has not yet replied.
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Review titled Hard working staff
Rated 3 stars out of 5
by Fiona - Posted on 11 May 2024
Very long wait in accident and emergency with a teenager with suspected appendicitis. Staff bewildered as to how things in that department had got so bad. Ward 14 staff very patient and caring and understanding to my daughters extra needs
Visited Don't know on May 2024
Queen's Hospital Burton has not yet replied.
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Review titled Fabulous staff
Rated 5 stars out of 5
by Victoria - Posted on 28 May 2024
I attended the minor injuries unit on bank holiday Monday and received fantastic care from all of the staff I came into contact with. They were all calm and caring and even though it was busy they made sure everyone was looked after.
Visited Don't know on May 2024
Queen's Hospital Burton has not yet replied.
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Review titled Amazing care and commitment
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2024
Staff were very caring very compassionate and 110% amazing It is obviously a very busy profession and urgency is sometimes required. Teamwork and efficiency was completely perfect
Visited Maternity services on May 2024
Review titled Queen's Hospital Burton
Replied on 13 June 2024
Good Morning (42636), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the Emergency Department which you visited recently. We will forward your kind comments to the managers for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Superb Treatment
Rated 5 stars out of 5
by David Hilton - Posted on 04 April 2024
Marvelous experience from start to finish cannot commend the staff highly enough, thoughtful caring, polite and very pleasant. Would like to say a big thank you to everyone from reception, to nurses and specialists for the care shown to me today.
Visited Urology on April 2024
Queen's Hospital Burton has not yet replied.
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Review titled Caring and supportive staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
I visited the treatment centre at Burton as a day case and wanted to feedback how brilliant all staff were. They were all supportive, kind and reassuring at all times - both on the ward and in theatre. I also work in the NHS and know the pressures that staff can be under but everyone was fantastic and should feel very proud.
Visited Urology on April 2024
Queen's Hospital Burton has not yet replied.
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Review titled Excellent care and experience
Rated 5 stars out of 5
by Stuart - Posted on 29 April 2024
I had surgery on a hernia. The whole team in treatment centre 1 were so helpful, friendly and so professional! Great experience and felt very assured. Huge thank you to all.
Visited General Surgery on April 2024
Queen's Hospital Burton has not yet replied.
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Review titled Beautiful staff
Rated 5 stars out of 5
by Jodi b - Posted on 17 April 2024
From arriving in PAU with a toddler in respiratory distress to leaving night after from Ward 1 we had only lovely lovely staff The nurses, all clinical staff, doctors, overnight staff So so impressed and felt so important like being at a private hospital They cared! Probably themselves tired and Overworked but I never felt a nuisance Thankyou from bottom of our heart I wish I had wrote down all names! But I hope they read this somehow 15-16 th April - Elijah
Visited Children's & Adolescent Services on April 2024
Queen's Hospital Burton has not yet replied.
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust