Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Paul McDonnell - Posted on 12 October 2022
I attended the Eye Clinic for Cataract Surgery January 2022 While having my first test done, the Consultant was looking at a lump by my left Eye. I explained that my GP was going to scrape it off. He said it should not be scraped off, and asked me if I would like it removed, I was only too pleased to say yes, but even more pleased when he said I will do it now. All went well, but four weeks later I was phoned and told the Consultant wanted to see me the next day. Skin Cancer was confirmed by the biopsy, so I was booked in for another operation. This time it meant the Consultant had to go deeper and a bigger cut. I was so happy when I finally got the results to say, I was now clear of the Cancer. The Consultant was excellent, and so were all the Team. The same Consultant went on to perform the Cataract surgery, and I finally got my second Catarrh surgery done in September 2022. Going on my experience, I would highly recommend the Eye Clinic to anyone. Only have very high praise for the Consultant, and all the Team. They are all very reassuring, kind, and very polite. I do not think I could get any better treatment anywhere. So if you are waiting to have Cataract Surgery and Burton Eye Clinic, be assured you will be in very good hands. I would just like to say a Very Big Thank You, to the Consultant, and all the Team at the Eye Clinic. My Treatment was First Class
Visited Ophthalmology on September 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Good Afternoon Paul- (Pals I.D-29097) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the eye clinic at the Queens Hospital which you visited recently. We will forward your kind comments to the manager for the eye clinic at the Queens Hospital requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Concerning
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2022
I had to take my poorly son of four years of age in with breathing problems and waited over 5 hours to be seen. Adults were seen over poorly young children and babies which is wrong and there was hardly any staff. No bedding or blankets. My son had to lie on a rubber bed. When through to see the doctor and nurses the staff are good and some staff are so lovely but the system of the place is terrible. My son finally got help at 6am which was medication within minutes which helped his breathing but he had to struggle for hours beforehand. Why? Didn’t expect to be in burton A&E for 9 hours.
Visited Accident and emergency services on September 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Good Afternoon-(Pals I.D-29098) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2022
Sat to wait in the waiting room for 3 hours even tho I've had previously had a cardiac arrest. I've had an ecg but bloods am still waiting 4 hours in a awful hard chair. I have chest pain what I came in with
Visited Accident and emergency services on September 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Good Afternoon- (Pals I.D-29099) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Amazing team performance
Rated 5 stars out of 5
by E Pritchard - Posted on 25 August 2022
I accompanied my 91-year-old mother to accident and emergency. I'd called 111 and they sent an ambulance crew who felt that her severe symptoms needed investigation. I was so impressed by the way everyone at the hospital pulled together and how cheerful, helpful, positive and friendly every single person we interacted with was. I could not fault any of the nurses, doctors, trainees, porters, cleaners, or members of the Xray and scanning departments. No-one obviously enjoys going to hospital at a worrying time but this experience was as good as it possibly could have been. I am so grateful.
Visited Accident and emergency services on August 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Good afternoon- (Pals I.D-29095) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the emergency department which you visited recently. We will forward your kind comments to the manager for the emergency department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Consultant ENT - Secretaries great
Rated 5 stars out of 5
by VJo - Posted on 17 August 2022
Consultant referred me for MRI on head due to Pulsatile Tinnitus. Radiology rang and said they had changed it to an appt for CT on neck. I contacted Consultants secretary (who didn’t work on the day) and another lady answered on her behalf. I explained what had happened and that the appt was for two days time. She said she would investigate. True to her word within a few hours she phoned me back to say she had spoken to Consultant and he was happy with the change and to attend the appointment. She was amazing, putting my mind at rest that I was having correct procedure.
Visited Don't know on August 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Response – Good Afternoon- (Pals ID- 29096) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the ENT Department which you visited recently. We will forward your kind comments to the manager of the secretaries and team requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled satisfactory visit
Rated 4 stars out of 5
by Richard Whittington - Posted on 25 January 2023
Hello Because I am not a Physician, I am unable to comment on the procedures, recommendations, and medication determined during my visit. I can ,however comment on the way that I was treated in the Eurology Department. All of the Staff were courtious, helpful, and very professional. I could not have asked for, or have received better attention, for which I am most gratefull Kind Regards R Whittington
Visited Urology on August 2022
Review titled Queen's Hospital Burton
Replied on 15 February 2023
Good Afternoon, Richard. - Pals Concern-31344 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Urology Department which you visited recently. We will forward your kind comments to the manager for the Urology Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Excellent Team
Rated 5 stars out of 5
by Ade - Posted on 19 July 2022
Visited Accident and Emergency with a suspected Achilles rupture, All checked, diagnosed and sorted within an hour of arrival in Dept. At 7:45am Helpful, friendly staff from reception and throughout. Follow up call from staff in fracture clinic as promised First class team doing an amazing job. Thank you
Visited Accident and emergency services on July 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Good Morning Ade- (Pals I.D-29071) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on (insert ward/department) which you visited recently. We will forward your kind comments to the manager for (insert ward/department) requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Felt so at ease amazing forever grateful
Rated 5 stars out of 5
by Heather Kimberley - Posted on 21 July 2022
I had never been I hospital or had surgey, so havimg being admitted for emergency gallbladder removal due to an infection I was very worried and scared. But I had no need to be ward 30 were absolutely 100% amazing couldn't fault the staff what so ever all totaly amazing people. Everyone I came in to contact with were lovely so kind caring and compassionate, I have never in my life received such care from complete strangers, angels in unifom. Surgery day came I was very scared the nurse in charge on ward 30 sat with me for a bit to reasure me. After losing my husband here at Burton almost 3 years ago all sorts were going though my head, she was so reassuring and comforting and helped me chill a little. I didn't know when I was going for surgey but withinn10 mins they were ready. I got ready worried again and one of the nurses came with me to theater and explained i was extremely anxious and the theater team were absolutely amazing. They didn't rush they took the time to explain what was what when they were going to do - drugs and stickers wise obvs not the op. They gave me a breather before going though. Before I knew it I was in recovery and again meet by the same lovely staff kind caring compassionate warm loving reassuring gental people. I spent a week in due to unexpected post op complications but the same level of care continued the whole way though. I have never in my life felt so look after and cared for by strangers, from being in A&E - C-T - Ward 30- theater. The whole time I was in I couldn't fault the service one bit. The cleaners were lovey the one lady on the catering staff went above and beyond because of my dietary issues, the ward staff the student staff the drs the surgeons everyone involed with my care were amazing. Well and truly greatfull to them all. Hopefully will receive the same treatment down at the treatment center with urology for the unexpected complication. But thank you so much Burton hospital for having such amazing genuine lovey staff who do an amazing job - espically in the heatwave we jst had and still following covid restrictions as well. Where do I send a thank you card to?
Visited Emergency Abdominal Surgery on July 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Good morning- (Pals I.D-29090) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on ward 30 at Queens Hospital which you visited recently. We will forward your kind comments to the manager for Ward 30 at Queens Hospital Burton requesting they share it with all the staff. In regards to sending a thank-you card, you can address the thank you card to the following address: “Ward 30, Queens Hospital Burton, Belvedere Road, Burton-on-Trent, DE13 0RB Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust