Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen's Hospital Burton.
Reviews
-
Review titled Impressive Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2022
Really impressed with the speed and helpfulness of the staff in A & E. I attended with my girlfriend who had a suspected broken arm. She was seen by triage within an hour, then sent to X-ray where she was xrayed and sent back to A & E within 25 mins. On return to A & E she was told her arm was broken and was put into a cast, again within the hour. I wasn’t looking forward to going into A & E but was pleasantly surprised by their efficiency and politeness. Thank you to all the staff at Queens
Visited Accident and emergency services on December 2022
Review titled Queen's Hospital Burton
Replied on 22 December 2022
Good afternoon- Pals I.D-30219 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Queens Hospital Burton which you visited recently. We will forward your kind comments to the manager for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
-
Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
My 14 month old baby has a viral infection what i was told this evening a nurse did all the checks on sophie but when all that was done she states a statement i will never forget a n e is for emergencies not something like this sjes 14 months old who hadnt eaten for weeks hardly drinks her milk and just looks so poorly to me told that by a nurse is wrong not happy at all
Visited Accident and emergency services on December 2022
Review titled Queen's Hospital Burton
Replied on 22 December 2022
Good afternoon- Pals I.D-30224 Thank you for contacting the Trust about your recent experience within the Queens Hospital Burton. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
-
Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2022
I am grateful to everyone who helped me through my experience, ambulance crew and staff in A & E. I was treated with kindness and respect, and during the hours I was in the unit I observed the same treatment consistently between staff themselves and their treatment of other patients. I felt re-assured and in safe hands throughout. I know its impossible to be specific but I do want to record my grateful thanks to the unit.
Visited Accident and emergency services on December 2022
Review titled Queen's Hospital Burton
Replied on 30 December 2022
Good morning – ID 30326 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the A+E at Burton Queens Hospital. I will forward your kind comments to the manager for A+E to share with all the staff. Thank you again for taking the time to write into the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
-
Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2022
Arrived 10.00pm. Triaged at 12.30am ish. Treated at 5.30am ish. Left at 7am.....8hours approx....I am 78yrs old. I was in some discomfort. Seated on split plastic chairs all that time waiting. Hot drinks machine out of order. No food in other machine. Disorganised and chaotic in the treatment area. Didn't see any management walking around managing the chaos. Why couldn't I have been given a treatment time appointment then I could have perhaps gone to get something to drink during the eight hours. During this time people were arriving in some considerable pain and being asked to wait for two hours in pain before being triaged. Why do human beings treat human beings in such an inhumane way. Absolute shambles certainly had my eyes opened and now believe what I thought was press hype.
Visited Accident and emergency services on December 2022
Review titled Queen's Hospital Burton
Replied on 28 December 2022
Good Morning- (Pals I.D-30279) Thank you for contacting the Trust about your recent experience within the Queens Hospital Burton. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
-
Review titled Great Service
Rated 5 stars out of 5
by Ian Lane - Posted on 14 December 2022
I attended the Endoscopy Department at Queens Hospital Burton on Trent for a gastroscopy and was delighted with the service I received. All of the staff involved were extremely friendly, professional and took great care and time to guide me through the procedure and to explain the results I don't believe I have ever been better cared for in a hospital environment.
Visited Endocrinology and Metabolic Medicine on December 2022
Review titled Queen's Hospital Burton
Replied on 22 December 2022
Good afternoon- Pals I.D-30221 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Queens Hospital Burton which you visited recently. We will forward your kind comments to the manager for the Endoscopy Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
-
Review titled Excellent treatment in 2 departments in one day
Rated 5 stars out of 5
by Sarah Shuttleworth - Posted on 22 December 2022
My dad had an MRI scan and then a visit in treatment centre for eye test etc which had re scheduled due to his consultant having covid. He struggled to walk. All staff absolutlely fantastic, helpful and a great sense of humour. They do an amazing job.
Visited Don't know on December 2022
Review titled Queen's Hospital Burton
Replied on 23 December 2022
Good morning Ms Shuttleworth- ID 30259 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you both had a positive experience and that you wish to express your grateful thanks to the staff on the MRI and Eye Test clinic’s at the Queens Hospital Burton. I will forward your kind comments to the managers for these departments to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service(PALS).
-
Review titled Fabulous staff
Rated 5 stars out of 5
by Patricia Wills - Posted on 17 November 2022
Visited breast care clinic for check up. Staff were lovely and extremely efficient. Scanned, x-ray & thorough examination all done kindly & professionally. So grateful to all those brilliant women for making my visit relaxed and stress free. You gals rock! Thanks.
Visited Breast cancer services on November 2022
Review titled Queen's Hospital Burton
Replied on 18 November 2022
Good afternoon- ID 29583 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the Breast Unit at Queens Hospital Burton. I will forward your kind comments to the manager for this service to share with all the staff. Thank you again for taking the time to write it is appreciated. Patient Advice and Liaison Service (PALS).
-
Review titled Great experience
Rated 5 stars out of 5
by John Delderfield - Posted on 09 November 2022
Was in for a coronary angiogram to investigate chest pain and shortness of breath. Very well looked after for the fours hours I was at the clinic. All the staff were very friendly and professional.
Visited Cardiology on November 2022
Review titled Queen's Hospital Burton
Replied on 30 November 2022
Good afternoon- (Pals I.D-29792) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on in the Cardiology department which you visited recently. We will forward your kind comments to the manager to the Cardiology department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
-
Review titled Positive labour and delivery experience
Rated 5 stars out of 5
by Emily H - Posted on 22 December 2022
I had a wonderful experience in the labour ward at Queens Hospital, the care was truly personal and I had 2 midwives with me at all times monitoring my progress. They were also so attentive to my birth wishes and looked after my birthing partner wonderfully too. This hospital is far away from where I live so wasn’t my initial choice but after giving birth here I would definitely travel out of my way to be there again! The 2 ladies who looked after me during my birth are truly amazing!!!
Visited Maternity services on October 2022
Review titled Queen's Hospital Burton
Replied on 23 December 2022
Good morning Emily- ID 30261 It was very kind of you to take the time to write to the hospital; I am pleased to hear that both you and your partner had a positive experience and that you wish to express your grateful thanks to the staff on the labour Ward at the Queens Hospital where you had your baby. I will forward your kind comments to the manager for the Labour Ward to share with all the staff. Thank you again for taking the time to write into the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
-
Review titled Excellent care received
Rated 5 stars out of 5
by Tony Worton - Posted on 18 October 2022
I was taken to Queens Burton by ambulance yesterday afternoon and I wanted to express my thanks to all involved in helping me. From the time I entered the resuss ward to the time I left at 11pm I was looked after wonderfully. I was kept informed at all stages and monitored constantly. The relevant tests were carried out as quickly as possible and the resident doctor who saw me explained everything very clearly and made sure as far as possible things were ok before I was allowed home. Many thanks to all involved, my personal dealings with Queens has always been excellent.
Visited Accident and emergency services on October 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Good Afternoon- (Pals I.D-29100) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust