Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled worst hospital ever
Rated 1 star out of 5
by frankie smith - Posted on 22 October 2024
went in there for an infection that spread to my kidneys, ended up in the intestine care unit because of the laziness and lack of communication from the doctors, they ended up filling my lungs up with fluid! and giving me pneumonia whilst 5 months pregnant, some of them were so horrible! i was so ill and it’s all there fault
Visited Don't know on October 2024
Queen's Hospital has not yet replied.
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Review titled Thank you for great care
Rated 5 stars out of 5
by Joanne - Posted on 09 October 2024
I slipped outside on Sunday at 4pm and went to Queens a&e. I was looked after so well in a&e, then when admitted to a ward under the care of the Orthopaedic team. I was in complete shock and everyone was very patient with me and got me through the surgery to fix a very broken ankle within 24hrs of me arriving. I was really impressed from start to finish, thank you and please pass my thanks to a&e, Amber Ward, Orthopaedics, Physio and Patient Transport!
Visited Orthopaedics on October 2024
Queen's Hospital has not yet replied.
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Review titled Thank you so much.
Rated 5 stars out of 5
by Sandra - Posted on 12 October 2024
My daughter had to attend A&E in Queens Hospital following advice from a 111 call. The doctor we saw was brilliant. He was patient, kind, attentive and explained everything so that we knew exactly what had happened to my daughter and also the stages of how she was going to improve. We were also seen quickly and efficiently by the supporting administration staff. I wanted to leave a review because too often we are more ready to complain about what we think is a bad experience but we don't take the time to acknowledge when the excellent free health service we get is good. This is not the first time I have attended Queens Hospital but it is the first time I have left a review. I will always do so in future. Thank you to NHS staff, especially at Queens, for the service you provide especially in the climate and environment in which you do so.
Visited Accident and emergency services on October 2024
Queen's Hospital has not yet replied.
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Review titled Great help
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2024
I would like to thank the sec on Sahara ward B for all the Help and understanding in helping me by sending an email To sec of of the neuro surgeon who I am under plus her extension Number for future reference. It’s unusual these days to speak to someone who is so genuine and Wants to help you. Unfortunately I don’t know the ladies name But can you give her a big thank you on a job well done.
Visited Neurosurgery on October 2024
Queen's Hospital has not yet replied.
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Review titled Positive experience - thyroid removal
Rated 5 stars out of 5
by Claire - Posted on 12 October 2024
From walking in till waking out of day surgery my experience for thyroid removal was a very positive experience. Every member of staff made me feel safe, cared for, had patience and I felt no pain whilst the nurses took out cannulas, neck drain and blood tests. They made me feel happy to be there during a challenging time. 2 nights stay. The rooms were clean and I felt the team of nurses both day and night brang joy to the space with there team spirit and giggles of laughter that brought comfort to the atmosphere. I've done nights shifts myself and understand how hard it is working on minimal sleep. They deserve more credit. I appreciate the surgeon doing a fantastic job although all the job couldn't be completed, I understand he took care to looking for other routes and not rushing. I'm still in process of my cancer journey and have faith that I'm in the right hands.
Visited Ear, Nose & Throat on October 2024
Queen's Hospital has not yet replied.
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Review titled Too many people, not enough staff
Rated 3 stars out of 5
by Ruth - Posted on 10 October 2024
It's always a bit rough in the accident and emergency department, and you know you are in for a long wait. I was booked in at 10.45am, seen and triaged within a few minutes. I saw a doctor fairly quickly, had x rays, saw the doctor again and had more x rays. Then nothing for three hours until I was called to see another doctor and sent for another scan. I was then completely ignored from 5.30pm until 3.30am, apart from one nurse who decided she didn't want people sitting in the more comfortable chairs and made almost everyone leave. After sitting on a windowsill in a corridor for several hours I was admitted to a ward, although nobody seemed too sure why or what was going to happen to me. Most of the staff are really nice and try really hard, but there is no communication. It can be quite frightening being in the accident and emergency department, and better information would be really nice.
Visited Accident and emergency services on September 2024
Queen's Hospital has not yet replied.
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Review titled Poor service & communication
Rated 1 star out of 5
by Emz - Posted on 13 September 2024
Phoned 111 and was told urgent care centre can deal with a cast needing to be removed due to severe swelling. Upon arriving at the hospital and going urgent care centre we waited 3 hours to be told they don’t have the equipment to remove the cast and sent us back to urgent care centre to have the cast removed. When back in urgent care centre I asked the nurse why she sent us A&E and wasted 3 hours of ours and the A&E staffs time , she proceeded to tell me she sent us to A&E because the patient was in pain. This was ridiculous , surely the reason anyone comes to A&E or urgent care is because they are in pain. On arrival we clearly explained all we needed was the cast to be removed , 111 had advised this. I’m unsure as to whether the nurse knew what should be done in this situation , this poor justification for their decision led to the patient being in pain unnecessarily for 3 extra hours & also the A&E staffs time being wasted when it could have been used on someone else. Service was very poor with no urgency.
Visited Accident and emergency services on September 2024
Review titled Queen's Hospital
Replied on 17 September 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards PALS & Complaints Team, BHRUT.
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Review titled Saved my daughter
Rated 5 stars out of 5
by Charlotte - Posted on 28 September 2024
My daughter had been very sick for 3/4 days, her dad rang 111 and they were absolutely useless. Saying to keep her at home and monitor her. Little did we know that she would go downhill very very quickly and need to be rushed to a&e straight away. Everyone was so amazing and helpful and helped her get what she needed straight away. They were all so caring and I’ve never been more scared in my life, they talked us through everything going on and basically saved her life. I want to say the biggest thank you in the world to the amazing doctors and nurses that cared for her. She is home now and recovering amazingly. I can’t thank all the team enough for saving her
Visited Children's & Adolescent Services on September 2024
Queen's Hospital has not yet replied.
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Review titled Does anyone work here?
Rated 1 star out of 5
by Charlene - Posted on 05 August 2024
It seems there is no operators on duty at this hospital. Whenever I call the phone is ringing endlessly, nobody answers! I arranged transport with the hospital for my bed bound mother to be collected for her appointment. No one came to collect her, so she missed her appointment. Can’t get through to them to see what happened, or to reschedule.
Visited Don't know on August 2024
Review titled Queen's Hospital
Replied on 23 August 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Unacceptable
Rated 2 stars out of 5
by Anonymous - Posted on 20 August 2024
My son was originally put on the waiting list to see a neurologist in May 2023 , we waited until January 2024 for an appointment , he had various tests and we heard nothing , I had to telephone stating we were still waiting for the results which were then sent to us . He finally got a follow up appointment for today 20th August and when we attended we were told that it had been cancelled and a letter had been sent . No letters emails or messsges were sent to us informing us of the cancellation . After spending this morning trying to get through to a secretary I’ve been informed that sorry you should have received a letter and we now have to wait a further 2 months for a new appointment . This really is an acceptable way to treat people and you have no choice but to accept it . Disgraceful .
Visited Neurology on August 2024
Review titled Queen's Hospital
Replied on 06 September 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards PALS & Complaints Team BHRUT.
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust