Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disgusting
Rated 1 star out of 5
by Espia Akhter - Posted on 21 May 2024
Came with my mum as she wasn’t feeling well. Not one doctor or nurse were caring just for them another thing to get rid off their list no compassion. I understand they go through a lot but leaving patients in a cold room with full blast ac and little to no information given when will the patient will be seen by the doctor or they don’t even bother explain what’s the next step of care. Would not recommend coming here.
Visited Accident and emergency services on May 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Brilliant children’s A&E
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2024
The reception staff were very friendly and accommodating. Place was clean. Even though my son had to wait many hours through no fault of anyone other than service demands and probably lack of staff the experience was pleasant. Thank you for being so kind. You are all doing an amazing job and need to be appreciated much more.
Visited Children's & Adolescent Services on May 2024
Queen's Hospital has not yet replied.
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Review titled Readmitted within 12 hours - worse
Rated 1 star out of 5
by SMJ - Posted on 06 April 2024
Mum went to Emergency after a fall. Took 13 hours to assess fractured hip, lined up in corridors, no pain relief, kept in Emergency for 36 hours. After successful surgery she was rushed to be discharged to free up a bed. Within 12 hours back in AE with infection and semi conscious. None of the staff communicated with each other adequately and are so over stretched they miss critical issues. Do not send your loved ones to this hospital.
Visited Accident and emergency services on April 2024
Review titled Queen's Hospital
Replied on 20 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Wow what a long wait
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
We attended A&E after my mum passed out in Asda whilst shopping. She had also been unwell with cold symptoms. Ambulance staff and the journey there went fine. Mum got IV antibiotics and a blood test and x ray. Then we are left to our own devices for the next 6 hours. Sandwich and tea only comes so often, and no sandwiches- only for the patients. About 10pm, we decided to sign a discharge form as the new night shift Drs hadnt even started yet, and we couldnt sit in the long corridor any longer. Drs call your name but no one even hears them! Please put up more notices and how long waiting times are, it is absolutely so boring! If you ever go to this A&E, take your own food, sleeping bag and a crossword book!
Visited Accident and emergency services on April 2024
Review titled Queen's Hospital
Replied on 20 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Outstanding Service
Rated 5 stars out of 5
by Hetal Padhiar - Posted on 16 April 2024
I just want to say thank you to all the midwives that looked after me at my care. The day I was admitted I was satisfied with the service they would answer you straight away when needed. They would tell you every thing every step of the way. The day I was discharged I was happy to leave because I wasn’t in that much pain anymore and I was prescribed with medication in my leave. They would provide you with breakfast, snack, lunch and dinner as well and ask how we was and check up on you every couple of hours to make sure everything was good. The service that was provided was very outstanding and I was impressed and if I would be in the same time of pain again and back on the antenatal ward I know they would provide great care. No matter what whatever type of pain you was in they would provide you with pain relief and help you through everything. I would like to thank all the midwives who would ask me all the time if I was in pain and asked if I wanted any pain relief or anything. Overall, I wanna say thank you to all the midwives for looking after me thank you very much and may god bless you all.
Visited Maternity services on April 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS & Complaints Team BHRUT.
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Review titled Outstanding Service
Rated 5 stars out of 5
by Martin Clark - Posted on 14 April 2024
I totally understand why you cannot name individuals, but in this case it is a pity as every single individual in this process from start to finish has been exceptional. From my first investigative visit, through to the booking process for the surgery and finally the procedure today, I cannot thank everybody enough. The care and attention from each person I came into touch with was second to none. From my personal experience, where this service will only ever fail, will be down to the sheer demand now on it and not the individuals within. True professional from start to finish……thanks again.
Visited Oral and Maxillofacial Surgery on April 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS & Complaints Team BHRUT.
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Review titled Avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
My partner went into A & E after having a funny turn with his diabetes and felt extremely poorly with it . He as high risk diabetes. He went up there and was told by a member of staff they can’t check his bloods as they haven’t got the equipment there and tried to send him to the other local hospital . He can’t drive because of his diabetes and expected him to get a bus up there , he refused as was too poorly , he was seen eventually and needed to be flushed out as his keytones were dangerously high . This department is a joke . Very rude staff that really don’t know what they are doing . The elderly were left in corridors for hours asleep . Total shambles
Visited Accident and emergency services on April 2024
Review titled Queen's Hospital
Replied on 14 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Broken system
by GDF - Posted on 03 April 2024
Visited recently with sick father. Apprehensive to attend queens in the first place based on previous experience - wish I would have gone with my gut instinct on this one. 12 hours later - I am still sat waiting with my dad hoping to see a doctor. Doctors are essentially non existent ! Nurses are disinterested and unhelpful - borderline rude at times and when asking for any guidance or information you are practically guilt tripped and looked at as if you have questioned their capacity for care. I am fully aware of the strains and pressure that the NHS is under - and I fully respect the job they do. But this hospital is totally ineffective and broken. Avoid the urgent care centres as they are understaffed and treatment is patchy at best. Night shifts are absolutely useless - if you have to attend get in for the day staff who seem slightly better equipped to deal with the load. To be honest I would fully avoid this hospital at all costs. I think it’s more the case that people will start to go private based on these kind of experiences. Sadly that will spell the end for the NHS ! Unfortunate but queens needs a drastic overhaul - or simply shut it down all together.
Visited Accident and emergency services on April 2024
Review titled Queen's Hospital
Replied on 20 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Outstanding Staff Member
Rated 5 stars out of 5
by Claire Callan-Day - Posted on 18 April 2024
Just wanted to let you know that we were looked after today by the Sister giving prep packs in Clinical Diagnostic and felt compelled to tell you how amazing she is. What a wonderful way about her she had to put us at ease. A real character of a woman, funny and empathetic. An asset to your hospital! I noted her name but am not allowed to include it in this review I am told. I hope you are able to identify her though, she deserves the recognition.
Visited Diagnostic Physiological Measurement on April 2024
Queen's Hospital has not yet replied.
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Review titled Worst experience
Rated 1 star out of 5
by Rachel - Posted on 17 April 2024
As a young woman suffering gynaecological problems ongoing getting pushed aside false diagnosis from practitioners. I have been Waiting 24hours+ for a abdominal scan expressing pain and discomfort to be tossed aside arrived to the gynae unit and had to wait 5 hours to be admitted still 24 hours on no treatment no scan or no help - feel very sorry for young woman in this Country suffering any gynaecological isssues with the zero support and help we get. What an earth does our tax and national insurance contribute towards? Never recommend this unit or hospital.
Visited Gynaecology on April 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards PALS & Complaints Team BHRUT
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust