Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you all queens Harold hill cranham clinics
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
Thank you for saving my toes and being so kind I’ve included the other clinics as I can’t find a way to feedback on the nelft website.
Visited Podiatry on June 2024
Queen's Hospital has not yet replied.
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Review titled Very late appointment
Rated 2 stars out of 5
by Anonymous - Posted on 24 June 2024
I had an appointment booked 9:15 and nobody came to see me for 2hrs, so what is the point to have an appointment if you can go to A&E and wait there the same time. Very disappointed, because I lost half of the day just sit there and wait while could be at work, because I had an appointment booked.
Visited General Surgery on June 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards PALS & Complaints Team BHRUT
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Review titled Horrible Waiting times and cancellation times.
by Elena - Posted on 22 June 2024
Horrible hospital, my mom recently dislocated her leg and was sent here. She was going to have a scan but waited 3 hours for it, people before her had the scan but she had to wait, eventually she got the scan. Then, today me and my dad visited her as she was going to have surgery. However, we waited 8 hours for them to tell them that it was cancelled and we had to wait for tomorrow. If you are in a life or death situation, then come here if you want. Attention here is very poor, but for now, don't come here if you either did something with your body. (e.g broke a leg, dislocated it, have a major sprained ankle etc)
Visited General Surgery on June 2024
Queen's Hospital has not yet replied.
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Review titled Urgent care
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2024
I have always been disappointed with the lack of care received at this hospital but would like to thank the doctor who took care of us last night he was kind considerate and put us all at ease you were amazing we need more doctors like you thank you and I hope they appreciate you there
Visited Accident and emergency services on June 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS & Complaints Team BHRUT.
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Review titled Great
Rated 5 stars out of 5
by Karrie powel - Posted on 09 June 2024
I attended day surgey today, during my visit I suffered from an anxiety attack, the staff went out of there way to help and actually got me to have Required procedure… my after care was great.. I have been to this hospital many time this was by far my best visit… the nurse where amazing and I feel that they should know how much I appreciated them today so well done day surgey unit today… I also have a personality disorder so hard to deal with… and they dealt well.
Visited General Surgery on June 2024
Queen's Hospital has not yet replied.
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Review titled Caring and efficient service
Rated 5 stars out of 5
by Jessica - Posted on 05 June 2024
I came to the hospital feeling extremely ill and was seen straight away in A&E and referred immediately to ENT. I passed through a couple of services on the way and everyone was really welcoming and caring, taking time to engage with me. Luckily I was out the same day but in the meantime the staff took real care to ask about me and it was great to see their teamwork and how they supported each other. One of the best services and hospital experiences I've received.
Visited Ear, Nose & Throat on June 2024
Queen's Hospital has not yet replied.
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Review titled Good care
Rated 3 stars out of 5
by Natalie - Posted on 06 May 2024
I got taken in by ambulance blue lighted so the team were already on stand by in resus once got to hospital it was so busy no empty bays in resus but it did not effect my treatment and care once I was stable I was to the corridor on bed with nebuliser even tho my obs was checked often I was then given anther doctor who didn't really seem sure what was happening so had explain again they must communicate to help smooth running of hospital but the care I was given was good I was worried on discharge even tho I just wanted to go my oxygen level was still low and heartrate high this did worry a bit but I trust the doctor coz he would know if I'm safe to go home or was it coz they need the space for more beds in corridor there was ppl there from night before as there was only 1 doctor on duty on the Saturday night how that fair on a doctor in such a busy a and e department king george were sending patients there put more presure on queens this is not fair we are lucky to have a nhs and gp need to be doing longer hours I honestly believe this and then you wouldn't wait a month for appointment and a and e wouldn't be no where near as busy I try to avoid a and e much as possible but as I'm asthmatic I do need from time to time I'm fed up ppl keep putting queens down yes I've had some bad experience there but honestly if ever your taken in to resus you can see why there such a long wait to see a doctor
Visited Accident and emergency services on May 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Day Surgery Queens Hospital
Rated 5 stars out of 5
by Pat Bird - Posted on 28 May 2024
Had a vascular procedure in Day Surgery Queens today 28/5/24 Although having surgery is worrying, it was made so much better by the experience I had. The staff were experienced, reassuring and helpful. A very efficient department and would definitely recommend. The named nurse that cared for me was everything a nurse should be.
Visited Vascular surgery on May 2024
Queen's Hospital has not yet replied.
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Review titled Horrible
Rated 1 star out of 5
by Mohammed Ali - Posted on 26 May 2024
Staff do not care about patients in Queen's Hospital. This was such a disappointing service to see when I also work as an NHS doctor for another hospital. My mum in law was in pain and was sat in the SDEC repeatedly asking for pain relief but not given any for over 9 hours! She already had a condition and would ask the nurses for help, only to be told that repeatedly asking was wasting their time. They then lost an ECG so had to waste time repeating that, and then lost her file so could not do anything for her at all until they got a new one. I understand the pressure on the service but what I cannot accept is the lack of care or empathy and such unprofessional behaviour, blaming patients for wasting their time while they lose notes and waste their own time.
Visited Accident and emergency services on May 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled 11-05-2024 night doctor at A&E
Rated 3 stars out of 5
by Razu - Posted on 12 May 2024
doctor saw my little daughter after waiting 2-3 hrs. doctor was very rude to us also . he was very arrogant and very bad attitude. as his colleague ask to see us for x ray refferal for my little daughter he fell annoyed and very disturbed. he refused to do further xray and refereeing to children a&e. because he was doing something and we came in middle for help. it was very bad experience with doctor in our whole uk life . doctor was laughing at the end while we are coming out from his room. is he a real doctor?
Visited Accident and emergency services on May 2024
Review titled Queen's Hospital
Replied on 20 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust