Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 'Great practice'
Rated 3 stars out of 5
by Anonymous - Posted on 01 April 2023
Sugary recovery section the nurse was lovely , but wanted to send me back to ward with very high blood presser to the fact nurse from was refused to eccept me until they called doctor from theater reduce pressure? I was so scared to learn how high it was and ask my self why didn't that recovery nurse call for doctor to begin and telling me when you get on ward take your blood press tablet? This was wrong that could have been issued down theater, my pressure was over 200 BP that's all I heard while nurse on phone to get a doctor. My life was in their hands if it was not for that nurse from day surgary ward doing his job and refuse a higher nurse as much has she was nice but wanted me out recovery very upset , upset how we rushed out of our beds to sit in chairs given aftercare and ask quest which was not confident? Why not do this at bedside .not even a doctor to come round to let you no it all went well like they do .positive ward was clear, surgon consultant did a very good job my operation on removal and cyst removal wound site was amazingly neat and would not have known I had operation thank to my consultants and other theater staff. And a big thank you to Anthony the male nurse for caring for my life
Visited Oral and Maxillofacial Surgery on March 2023
Review titled Queen's Hospital
Replied on 12 May 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your surgery. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled Fantastic treatment by the surgery theatre
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
From the surr department the day before, to theatre reception, to the treatment and "step down" after the operation I honestly can't speak highly enough of the wonderful staff. Explained everthing clearly, was done with a friendly smile and made me feel completely at ease. Given the funding pressure they work under - they really are remarkable people. Thank you all very very much and god bless.
Visited General Surgery on March 2023
Review titled Queen's Hospital
Replied on 14 April 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled Horrific and Dangerous
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I was taken to A&E by a colleague after a fall at work. I barely made it to check in before I passed out. Was left alone as colleague had to go due to child care. Made to stand in a queue with a clearly messed up shoulder and could barely stand. Finally passed out and was put in a wheelchair, taken to triage where I was left for an hour screaming in excruciating pain and passing in and out of consciousness. Lady who triaged me was extremely rude and dismissive, offered me a paracetamol for what I now know was a torn rotary cuff and suspected shoulder fracture! Wheeled to another triage in the middle of the hospital main entrance where the chairs are for ‘injuries’. I waited 2 hours screaming in pain and passing in and out of consciousness, nearly choking numerous times. Doctors and nurses walked passed me and didn’t even look my way. In the end I got scared for my safety as the pain kept making me pass out and I was falling out of the chair. Other patients very concerned. Had to call my husband to come from work to advocate for me, as could barely speak. When he arrived he was appalled at how I had been left. Staff walked passed me in such a state slipping in and out of consciousness and not one of them was concerned that I was sitting in a wheelchair - no humanity or compassion. When my husband got staff to look at the state I was in, even other staff that had triaged me were shocked that I had been left in such a state for so long. They couldn’t believe it themselves. Was finally taken to majors after 3 hours but only because I was screaming in agonising pain. I started to get very angry at the inhumanity and because I was in so much pain I was threatened with security multiple times if I didn’t ‘shut up’ despite purely being in extreme pain. Was finally given morphine after the 4th hour, to which eased some of the pain. Was then left further 4 hours sitting in a wheelchair that a porter or doctor kept trying to steal from me every chance they got, whether I was in the toilet or had gotten up to stretch legs. Husband had to fight to keep my chair. Doctors and nurses were inhumane, no compassion, no understanding of pain, expected me to stay silent and threatened me with security or walked away and left me and passed me on to the next one because I was being ‘loud’ I became so scared for my own safety I wanted to leave. Was put in a sling and sent home to wait for a fracture clinic outpatient appointment. Things have gotten to a dangerous point at Queens, I could have choked when I passed out numerous times. Not one men ever of staff stopped or acted concerned, only fellow patients came to help me and put me in recovery position. NHS staff watched me lose consciousness multiple times and fall from my chair - not one of them even stopped, just continued to Costa to get their coffee. I will never return to this hospital again. What I have seen and experienced haunts me and has traumatised me.
Visited Don't know on March 2023
Review titled Queen's Hospital
Replied on 14 April 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to ressolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Lead Nurse For Acute & Emergency Medicine
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Review titled Accident and Emergency
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2023
After waiting for 7 hours with an elderly parent to be told the blood test was faulty can we redo it at 1.30am!!! To then carry on waiting a further 2 hours to get the results! Incompetence or what!!!
Visited Don't know on March 2023
Review titled Queen's Hospital
Replied on 14 April 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to ressolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Lead Nurse For Acute & Emergency Medicine
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Review titled Electric Vehicle charging
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2023
I travelled a long distance to visit my mother who is an inpatient (and is being looked after very well - thank you). It would have been very convenient if there were some rapid chargers for EVs on the site. That way, my car would have charged whilst I was visiting. As EVs are becoming more common, this situation will occur more frequently. I'm not asking for a free resource, and would anticipate that any such facilities would pay for themselves before too long. Thank you.
Visited General Surgery on February 2023
Review titled Queen's Hospital
Replied on 07 June 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Awaiting biopsy?? Long time
Rated 2 stars out of 5
by Anonymous - Posted on 25 February 2024
I been awaiting for biopsy by maxi clinic since 2023? Now in Feb 2024 not heard nothing , demortology not had appointment since 2023 due to awaiting biopsy? But develope more sores not healing. One beside my nose? Deep not healing . Very scard indeed
Visited Oral and Maxillofacial Surgery on February 2023
Review titled Queen's Hospital
Replied on 12 March 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery
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Review titled Impossible to contact
Rated 3 stars out of 5
by Anonymous - Posted on 10 July 2023
My appointment clashed with another appointment at a different hospital. Impossible to speak to someone to change. In the end, after going round in circles on the phone for an hour, I contacted the other hospital and changed that appointment. I would also like to contact the doctor I have been seeing but it’s impossible to find a contact number/email
Visited Endocrine and thyroid surgery on February 2023
Review titled Queen's Hospital
Replied on 21 July 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2023
Hard working and friendly department ,care and compassion towards patient and relatives was excellent and kept relatives up to date with any changes to medication. When being transferred was informed immediately. Discharge from CCU went smoothly and quickly with all meds in place. Thank you for your care
Visited Cardiology on February 2023
Review titled Queen's Hospital
Replied on 12 May 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Kenny Gale Director Of Nursing Specialist Medicine
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Review titled Surgery day
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2023
I was amazed with the service I received on the day of my operation from the staff to surgeons being so helpful and understanding I couldn’t bring any of my relatives in and I was so nervous but they literally spoke about everything and made me feel comfortable and i wasn’t nervous anymore
Visited Ear, Nose & Throat on February 2023
Review titled Queen's Hospital
Replied on 14 April 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled Great service
Rated 5 stars out of 5
by Edita - Posted on 05 February 2023
I am the one who was smiling. Big thanks to the team in the mri department for your perfect and professionally organised mri scan. You are very helpful and kind people. Big thanks to all of you for your such important work.
Visited Oncology - Clinical on February 2023
Review titled Queen's Hospital
Replied on 10 March 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Jeff Middleditch | Divisional Manager Cancer & Clinical Support Division
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust