Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Maternity Care
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
My wife and I welcomed our newborn last month at Queens maternity. All the staff were exceptionally good and very good at explaining what was happening to keep us reassured. It is very clear the NHS is stretched but at all times the staff were always kind and considerate - my wife in particular had a very pleasant labour experience - feeling safe and her needs always looked after in a timely manner.
Visited Maternity services on February 2023
Review titled Queen's Hospital
Replied on 10 May 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care during the birth of your baby, many congratulations to you both. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Kathryn Tompsett Divisional Director of Nursing for Women's Health
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Review titled Chaotic, Confused not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
After waiting 2.5 months after an MRI to speak to consultant with horrific Gynae bleeding causing me to go anaemic every time. Nov 22. She placed me on the list for surgery. (Gynae) had a pre op Feb 23. Thinking I would get a surgery date within the 3 month pre op window… nope. Got another random out patients appoint ( utterly confused by it)… with another consultant… which i asked to change as couldnt get to appoint. Heard nothing more….. no surgery date, no further appointment with consultant… just left hanging and suffering. With a hectic job and two young kids to care for I dont think i can carry on. I dont think anyone communicates with eachother…its just utter chaos.
Visited Gynaecology on February 2023
Review titled Queen's Hospital
Replied on 23 June 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience, received such great care before and after your MRI procedure. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Clare Bailey Director of Healthcare Professionals Cancer and Clinical Support.
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Review titled Fantastic professional and warm practice
Rated 5 stars out of 5
by Nadjie Butler - Posted on 14 February 2023
I had a Colonoscopyat the CDU today. Not the best way to spend Valentines Day but each and every team member treated me with respect, integrity, professionalism, empathy, warmth and humour. And the coffee and biscuits after a 27 hour fast has never tasted so good. Thank you for your excellent care. So appreciated.
Visited Gastrointestinal and Liver services on February 2023
Review titled Queen's Hospital
Replied on 14 April 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled Very disappointed
Rated 2 stars out of 5
by Anthony Maycraft - Posted on 01 March 2023
I attended for a biopsy on an ulcer on my tongue. It has always been extremely important for me to have my wife present at consultations as she has a much greater understanding of clinical practice than I do. In a situation where I might find talking difficult, I considered this to be even more important tjsn usual - probably essential. However the nurse in charge of the clinic seemed to be absolutely opposed to any involvement telling me that she wasn't allowed in the room. When I asked why not and pointed out that it was important to have an advocate when I might not be able to speak, there was no satisfactory answer. I was eventually told that my wife could be involved in discussions- which was not the impression that was given in the first instance. I asked what was going to happen to me that they didn't want my wife see. I was told that the concern was for me and that they didn't want to deal with her feeling unwell. My wife has been present during a number of such procedures in the past without any such problems, so the chance of this being an issue was virtually nil. A quick friendly discussion would have established this without any issue. My initial reaction to this hostility, was to simply leave. However, the response of the doctor doing the procedure was conciliatory and calming, and together with the fact that this was an urgently arranged appointment, I was persuaded to stay. I had the procedure as planned with my wife present. She was not in the way, caused no problem and her presence was a great reassurance to be in an environment that did not feel very friendly. I do not and did not expect any special treatment- simply to be treated as an individual. I'm absolutely gobsmacked that someone should deliberately and knowingly seek to exclude my wife in a circumstance where I might find it difficult to speak. I do not yet know whether I will need further treatment, but unless I can get assurances that this will not happen again, and that there will be no attempt to exclude my wife unless it is absolutely necessary, I will be seek to have any treatment elsewhere.
Visited Ear, Nose & Throat on February 2023
Review titled Queen's Hospital
Replied on 23 June 2023
Thank you for taking the time to make us aware of your experience, we am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Outpatient blood test service is amazing
Rated 5 stars out of 5
by Jamie C - Posted on 21 February 2023
Regularly have to pop in here for blood tests, the ladies are always polite, professional and do an amazing job. Thank you to all of you.
Visited Don't know on February 2023
Review titled Queen's Hospital
Replied on 10 March 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Claire Bailey Divisional Director of Healthcare Professionals, Cancer and Clinical Support
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Review titled The most chaotic department at Queens Hospital
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
I cannot explain how disappointed I am with this department. The secretaries are never available. No one communicates anything!! There’s no communication with community services, GP and the hospital. Absolutely disgraceful service and a waste of taxpayers money. I waited over a year for a follow up appointment for my scan just to speak about test results to find out that my doctor is unavailable to speak to me and then I got transferred to another doctor who was nice and helpful but the lack of communication is concerning.
Visited Ear, Nose & Throat on February 2023
Review titled Queen's Hospital
Replied on 14 April 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these.
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Review titled Very professional and polite service
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
All staff were very competent and eased me through the procedure providing information along the way, they all made me feel comfortable and everything went smoothly.
Visited Colorectal cancer services on February 2023
Review titled Queen's Hospital
Replied on 30 June 2023
Thank you so much for your kind words. It is wonderful to hear you have had a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us.
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Review titled Good staff nice building
Rated 4 stars out of 5
by Anonymous - Posted on 31 January 2023
My dad had a small brain operation at queen's. A bit of a wait, but found the staff excellent and the hospital was clean and well run.
Visited Neurology on January 2023
Review titled Queen's Hospital
Replied on 07 June 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled Bad practice in certain pples of colour not gettin care
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
I was meant to be high risk for preg and was treated like I was not. Had high BP, blood flow issue, age I am older, but still was not monitored my medication was not put up or new medication given to help baby and me. I was left long time without appointments. Community midwife treated me like a child and didn't care how I felt about the issue wirh my baby. I told her baby telling me got strong heart beat she said hopefully let's hope. Then telling me I should smile knowing my baby problem. Didn't understand or care how I felt but wanted to try blame my unhappiness on maybe problems at home. So much what happened. Told her I am high risk she said I not on BP tablets so I not high risk . Told her it states in my book so why am I not based in the hospital.
Visited Maternity services on January 2023
Review titled Queen's Hospital
Replied on 10 May 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Kathryn Tompsett Divisional Director of Nursing for Women's Health
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
Attended Emergency Department Saturday afternoon after referral from NHS 111. Thought I would be waiting hours to be seen although I did have an appointment slot. I saw 2 doctors and had vital observations taken, blood test, ECG and X-ray all within 3 hours. I was very impressed with the quickness and attitude of the staff involved.
Visited Don't know on January 2023
Review titled Queen's Hospital
Replied on 12 May 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care whilst in the Emergency Department. I will ensure your feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Lead Nurse for Acute and Emergency Medicine Queens Site
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust