Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen's Hospital.
Reviews
-
Review titled Great ENT team
Rated 5 stars out of 5
by Irina - Posted on 30 July 2022
I am very thankful to all staff of Ear, Nose and Throat Department at Queen's Hospital for the kindness and highly qualified medical services offered to my daughter. Thanks to the excellent qualification and professional knowledge the consultants have got a right diagnose and a rapid surgical intervention, that helped my daughter to get a healthy nose and a general wellbeing.
Visited Ear, Nose & Throat on July 2022
Review titled Queen's Hospital
Replied on 23 August 2022
Thank you for taking the time to make us aware of your feedback, I am so pleased to hear how well your daughter was looked after by the team and that everyone treated her with kindness. I will ensure your kind words are passed onto the team so that they all know what a fantastic job they are all doing. Once again, thank you for taking the time to provide us with your feedback. Kind Regards Julie Wright Divisional Director of Nursing for Surgery
-
Review titled Such considerate care
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2022
I was in Majors B today with my very elderly mother. Despite being short staffed, we were treated with kindness and respect by a competent team. Thank you all.
Visited Don't know on July 2022
Review titled Queen's Hospital
Replied on 25 July 2022
Thank you for taking the time to make us aware of yours and your mothers experience. I am so happy to hear that your mother was treated with kindness by the team. I will ensure your kind words are passed onto them so that they all know what a fantastic job they are all doing. Once again, thank you for taking the time to provide us with your feedback. Kind Regards James Avery Divisional Director of Nursing Emergency Medicine Division
-
Review titled Incredible people and treatment
Rated 5 stars out of 5
by Jo HW - Posted on 03 July 2022
My daughter was very unwell and had to be taken to pediatric A&E and we stayed in children's inpatients for a few days (Tropical Lagoon). Every single person we encountered was so professional and kind and the service we received was incredible. Every person including cleaning staff, nurses, doctors, play team, kitchen staff did a brilliant and valuable job. My daughter has made a swift recovery and a follow-up plan is in place. We feel very confident after the thorough approach of all staff. Thank you to everyone. We have had to have a few various visits to Queens and I've found they're always improving and seeking to provide the best service possible. Such amazing people work there.
Visited Children's & Adolescent Services on July 2022
Review titled Queen's Hospital
Replied on 04 July 2022
Thank you for taking the time to provide us with your feedback, I am so pleased to hear how well your daughter was looked after by the whole team and that she has made a swift recovery. I will ensure your kind words are shared with them all so that they know what an amazing job they all do. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Lynda Hassell Divisional Director of Nursing, Children and young people
-
Review titled Excellent patient care
Rated 5 stars out of 5
by Abida S - Posted on 29 July 2022
The health care professionals at Queen's hospital requested me to come in due to change in the baby's movement during my pregnancy. They saw me straight-away and made me feel at ease. Patient care was certainly excellent.
Visited Maternity services on July 2022
Review titled Queen's Hospital
Replied on 09 August 2022
Thank you for taking the time to make us aware of you experience, I am happy to hear that the care you received was excellent, I will ensure your kind words are passed onto the team so that they are all aware what a difference they are making. Once again, thank you for taking the time to provide us with your feedback. Kind Regards Kathryn Tompsett Divisional Director Women and Child Health
-
Review titled Great experience and restored faith!
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2022
I took my 3 year old to the urgent treatment centre after taking advice from 111. We were seen in a timely manner and each and every person we interacted with treated us with care and respect. I’ve had some poor experiences recently at different hospitals and was somewhat reluctant about taking my child but I am glad I did and extremely grateful for the time and care everyone gave us.
Visited Urgent Treatment Centre on July 2022
Review titled Queen's Hospital
Replied on 11 July 2022
Thank you for taking the time to make us aware of your feedback. The Urgent Treatment Centre is not managed by Barking, Havering and Redbridge NHS Hospital Trust it is managed by Partnership of East London Co-operative (PELC). We work very closely with the PELC Management Team and will ensure your feedback is passed onto them so that they are aware, however if you would like to contact them directly, they can be contacted on 0208 911 1130 or by email, pelc.feedback@nhs.net. Once again, thank you for taking the time to make us aware of your feedback. Kind Regards The Patient Advice and Liaison Service
-
Review titled Elective Surgery
Rated 5 stars out of 5
by Stuart Slater - Posted on 03 July 2022
I was taken in for Thyroid Surgery, as I had bad care in a different ward I was worried about staying. But it was really good, the staff were excellent, caring and considerate, all I'd say is TV needs to be switched off at 10, it was on and no one was watching it, or maybe a TV room so if you want to rest on the ward you can..
Visited Ear, Nose & Throat on July 2022
Review titled Queen's Hospital
Replied on 11 July 2022
Thank you for taking the time to make us aware of your experience, please would you contact us so that we can obtain further information from you, so that we can ensure your kind words reach the service they are about. We can be contacted on 01708 435 454 or by email, bhrut.pals@nhs.net. Once again, thank you for taking the time to provide us with your feedback. Kind Regards The Patient Advice and Liaison Service
-
Review titled Very bad service
Rated 1 star out of 5
by Foyju Choudhary - Posted on 28 July 2022
We had an appointment today at 9:15 for my daughter who is 20 months old at outdoor eye department and we was there at 9:20 . Informed the service desk . Waited for two hours went to service desk three times they said wait outside someone will call you but no one cares . No time management at all and the service desk need some training. I will never go this hospital , leave very unsatisfied .
Visited Don't know on July 2022
Review titled Queen's Hospital
Replied on 23 August 2022
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient Advice and Liaison Service on 01708435454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Julie Wright Divisional Director of Nursing for Surgery.
-
Review titled Such considerate care
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2022
I was in Majors B today with my very elderly mother. Despite being short staffed, we were treated with kindness and respect by a competent team. Thank you all.
Visited Don't know on July 2022
Review titled Queen's Hospital
Replied on 25 July 2022
Thank you for taking the time to make us aware of yours and your mothers experience. I am so happy to hear that your mother was treated with kindness by the team. I will ensure your kind words are passed onto them so that they all know what a fantastic job they are all doing. Once again, thank you for taking the time to provide us with your feedback. Kind Regards James Avery Divisional Director of Nursing Emergency Medicine Division
-
Review titled Terrible experience - still no outcome for ? Blood clot
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2022
Previous review (crm:0303950) rejected for not enough detail, but I suspect its just because its negative. Arrived at urgent at 18:30 and joined the first of 3 standing-only queues, gave my details to some sort of administrator which he entered into computer who then walked me to a second queue. Had to stand in this for approx 30 minutes, had to sit on the floor after about 15 as i was in too much pain to stand. Got my obs taken and asked staff member doing it why we all had to stand and queue, why couldn't our name just be called as there were plenty of seats there but noone could leave the queue to sit (unless they had someone with them who could queue for them) or they would lose their place in it? He replied i dont know i only work here, its not up to me. Told to join the next longer queue which turned out to be for streaming. Had to stand in this for another hour, had to keep sitilting down as my arthritis does not allow me to stand in the same position for any length of time without severe pain starting plus i was there for muscle cramps in legs which were very sore. Rang switchboard to explain the situation and ask for help as I could see i was not the only patient struggling (a man behind me was breathless, a woman in front was laying down on the floor), switchboard spoke to site manager who confirmed this is their policy that ill patients have to stand in multiple queues. Left the queue & asked the drs & nurses why we all had to stand, they told me it was a management decision. I asked them if they could see the lady laying on the floor, they said yes and only then proceeded to do something calling security to get them a wheelchair for the woman and checking if her obs were okay. When i saw the streamer some time later he apologised for the standing queue reiterating it was a management order. I told him it was unsafe and they should advocate for patients instead of ignoring the situation. He then took my history but forgot to put down i had recently started combined contraceptive which is a risk factor in why i attended and how i presented (new onset daily lower leg cramps and headaches ?blood clots) and i was sent to majors b and finally there were seats patients could sit in, but they were metal and plastic and rock hard. Another woman in a wheelchair started crying out in pain and asking for help, no staff came until she had called several times and as soon as the nurse arrived she started having a seizure, they had to get her to resus, so what was she doing unsupervised in majors b in the first place? At approx 10pm my bloods were taken but wasn't told what for despite asking. Told triage nurse i am autistic and bright lights, noise and crowding were too much for me, he didnt answer me. At 10 past midnight i asked when i would be seen by a dr and was told there were 8 people in front of me with a 7 hour wait. I left the department at this point as i had been there nearly 6 hours and had worked all day. Still no results, left unsafe.
Visited Urgent Treatment Centre on July 2022
Review titled Queen's Hospital
Replied on 01 August 2022
Thank you for taking the time to make us aware of your feedback. The triaging process upon arrival to Queen's Hospital is managed Partnership of East London Co-operative (PELC). We work very closely with the PELC Management Team and will ensure your feedback is passed onto them so that they are aware. I am so sorry to hear about the long wait you encountered when you were triaged, unfortunately, we are unable to determine how many patients will access this service on any one day and therefore the sometimes the wait for patients to be seen can be longer than we would like. I would like to offer you my sincere apologies. All patients are triaged and seen in order of clinical priority. I will discuss your feedback with the team, but should you wish to raise your concerns further then please contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net. Once again, thank you for taking the time to make us aware of your experience. Kind Regards James Avery Divisional Director of Nursing Emergency Medicine Division
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust