Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Team
Rated 5 stars out of 5
by Ellen Crickmar - Posted on 06 October 2022
Excellent treatment and care, respect from all staff there. Comfortable seating area while waiting for reports. Thanks you to all staff.
Visited Oral and Maxillofacial Surgery on September 2022
Review titled Queen's Hospital
Replied on 31 October 2022
Thank you so much for taking the time to make us aware of your experience when attending our hospital. I am so pleased to hear that you received such excellent care. Our PALS team would be happy to log your experience as feedback and can be contacted at bhrut.pals@nhs.net Kind Regards The Patient Advice and Liaison Service
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Review titled A disgrace
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2023
This hospital is a disgrace,they have not got a clue what they are doing, about appointments they keep changing mine from surgery to gastrology when I should be seen a surgeon, from home I got referred from medifa to my doctors a referred me to the surgery and I appointment with surgery that if changed it again absolute disgraceful this hospital is a shamble's. I would not recommend my dog to go there.
Visited General Surgery on September 2022
Review titled Queen's Hospital
Replied on 12 May 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Good care
Rated 5 stars out of 5
by Kathy Hull - Posted on 20 September 2022
I attended A&E a week ago because of an accident I had at home resulting in glass being in my eye. Triage staff were welcoming. Waited in Urgent Care for a good 5 hours but was then seen by a Dr who managed to remove the 2 pieces of glass, checked my eye then said to come back if it was still uncomfortable. I did ask to be referred to the eye clinic but was told it wasn't necessary. I felt disappointed as there was no follow up offered but trusted that all of the glass had been removed. My eye was still blurry and uncomfortable one week on so went back to urgent care on Monday 19th, Triage again were pleasant and welcoming, saw a different dr in urgent care, he took another look and suggested that I come to the eye clinic today which I did. Eye is fine apart from being inflamed which I was so pleased to hear. Just want to say a 'Big Thankyou' to Urgent Care and the eye clinic for the treatment, care and friendliness of the staff that took care of me
Visited General Medicine on September 2022
Review titled Queen's Hospital
Replied on 03 October 2022
Thank you for taking the time to make us aware of your feedback regarding your experience when attending both the Eye clinic and the UCC. The Urgent Treatment Centre is not managed by Barking Havering and Redbridge NHS Hospital Trust it is managed by Partnership of East London Co-operative (PELC). We work very closely with the PELC Management Team, and will ensure your kind words are passed to all of the team at Queens Hospital to let them know what a good job they are doing. If you would like to contact them directly, they can be contacted on 0208 911 1130 or by email, pelc.feedback@nhs.net. Once again, thank you for taking the time to make us aware of your feedback Kind Regards The Patient Advice and Liaison Service
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Review titled Kind and Caring
Rated 5 stars out of 5
by Terry Zielinski - Posted on 06 September 2022
Yesterday I had an appointment at Queen's Hospital for a Colonoscopy. It's not a dignified procedure and I imagine some people might find it quite invasive and upsetting. However I was so impressed by the brilliant team work of all involved with looking after me that that it was all very comfortable and easy. Everyone I encountered was so kind and respectful from beginning to end including the lovely cheerful receptionist who signed me in to the kind and caring nurse who brought me tea and biscuits at the end. The whole place was spotlessly clean and very welcoming in the way it has been decorated. All in all an appointment I was dreading wasn't bad at all due to the efficient, kind, caring and very professional staff.
Visited Don't know on September 2022
Review titled Queen's Hospital
Replied on 06 January 2023
Thank you so much for your kind words. It is wonderful to hear that you had such a positive experience when visiting our Clinical Diagnostic Unit. I will ensure your feedback is passed onto the team so that they all know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled Very efficient,
Rated 5 stars out of 5
by Linda Farthing - Posted on 29 August 2022
I had to go to A&E with my son on a bank holiday Sunday, since my last visit the procedure had changed, we registered firstly, was taken to a triage nurse, was then seen by a Doctor and diagnosed, given a prescription, total wait 10 minutes. Excellent service thank you Queens Hospital
Visited Don't know on August 2022
Review titled Queen's Hospital
Replied on 06 September 2022
Thank you for taking the time to provide us with your feedback, It is so lovely to hear that you received such a great service when you visited our Emergency Department. I will ensure that your kind words are passed to the team. Kind Regards Patient Advise and Liaison Service(PALS)
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Review titled no communication
Rated 1 star out of 5
by Ben Lickfold - Posted on 20 August 2022
been here for 6 & a half hours up until this point of which we have been advised that we are still to wait another 4 hours!! No communication relayed. You have to hunt staff down just to get an idea as to how long you could be waiting for. Partner is awaiting blood test results for something that should have been dealt with a lot sooner based on her current condition. Overall poor service, especially considering the amount of national insurance that is contributed to the health service. Shocking place despite the issues with Covid, though that has played its part in months gone by. Surely not still an excuse.
Visited Don't know on August 2022
Review titled Queen's Hospital
Replied on 23 August 2022
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you. Once again, thank you for taking the time to make us aware of your experience. Kind Regards James Avery Divisional Director of Nursing Emergency Medicine Division
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Review titled Very bad experience
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
Today 17/08/2022 im waiting already 8 hrs to receive treatment of miscarriage and when i ask how long will take they say im the next one. im so disappointed with this department, because is not only me another people waiting long hrs to see a doctor here.
Visited Gynaecology on August 2022
Review titled Queen's Hospital
Replied on 06 September 2022
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Kathryn Tompsett Divisional Director of Nursing for Women's Health
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Review titled Two lovely nurses for nervous patient
Rated 4 stars out of 5
by Ashleigh.B - Posted on 25 August 2022
I had a scan in radiology this morning at 9.45am for a pelvic scan and another one. I was nervous and the two nurses were so nice and calm and caring. They talked me through the procedure of scans and gave me a lot of comfort. Very gentle too. Thankyou
Visited Don't know on August 2022
Review titled Queen's Hospital
Replied on 06 September 2022
Thank you so much for your kind words. It is wonderful to hear that you had such a positive experience when visiting our Radiology Department. I will ensure your feedback is passed on to the team so that they all know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Clare Bailey Divisional Director of Healthcare Professionals, Cancer & Clinical Support
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Review titled Brilliant service
Rated 5 stars out of 5
by Samiya - Posted on 08 July 2022
This hospital is absolutely fantastic from the previous 11 years while I have been coming here for different treatments and each and every treatment is brilliant. I rate the staff for the brilliant service they offer. Fantastic
Visited Neurology on July 2022
Review titled Queen's Hospital
Replied on 11 July 2022
Thank you for taking the time to make us aware of your experience, please would you contact us so that we can obtain further information from you, so that we can ensure your kind words reach the service they are about. We can be contacted on 01708 435 454 or by email, bhrut.pals@nhs.net. Once again, thank you for taking the time to provide us with your feedback. Kind Regards The Patient Advice and Liaison Service
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Review titled Good and bad experience
Rated 3 stars out of 5
by Anonymous - Posted on 02 November 2022
I had a C section in July this year. The staff from HDU and theatre were very kind and caring, but as soon I was moved to coral ward I had the worst experience. The night after the surgery I could not move properly, in very bad pain, and I could not find staff , no midwifes, no nurses for help. We were left with the babies, but nobody was there to help you if you need help . If you ring the bell, the maternity assistants especially during the night were kind of upset why they were called, not trying to help, my iv canula came out during the night, and I was looking for more than one hour for staff just to put a plaster on it. It's a big difference between the wards. Great job for HDU ward and theatre ! Coral ward needs a lot of improvement, especially during the night as is basically impossible to find a staff if you need help.
Visited Maternity services on July 2022
Review titled Queen's Hospital
Replied on 22 December 2022
Thank you so much for taking the time to provide us with you feedback, I am so sorry to hear of your experience when a patient on Coral ward. I will ensure that your feedback is passed to the team so this can be shared with the staff for future improvement. I would like to say thank you for your kind words regarding your experience from the HDU and theatre team, I will make sure they all know what a great job they are doing. Kind Regards Kathryn Tompsett Divisional Director of Nursing for Womens's Health
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust