Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great
Rated 5 stars out of 5
by Karrie powel - Posted on 09 June 2024
I attended day surgey today, during my visit I suffered from an anxiety attack, the staff went out of there way to help and actually got me to have Required procedure… my after care was great.. I have been to this hospital many time this was by far my best visit… the nurse where amazing and I feel that they should know how much I appreciated them today so well done day surgey unit today… I also have a personality disorder so hard to deal with… and they dealt well.
Visited General Surgery on June 2024
Review titled Queen's Hospital
Replied on 09 August 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards, Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery.
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Review titled Caring and efficient service
Rated 5 stars out of 5
by Jessica - Posted on 05 June 2024
I came to the hospital feeling extremely ill and was seen straight away in A&E and referred immediately to ENT. I passed through a couple of services on the way and everyone was really welcoming and caring, taking time to engage with me. Luckily I was out the same day but in the meantime the staff took real care to ask about me and it was great to see their teamwork and how they supported each other. One of the best services and hospital experiences I've received.
Visited Ear, Nose & Throat on June 2024
Review titled Queen's Hospital
Replied on 01 August 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Good care
Rated 3 stars out of 5
by Natalie - Posted on 06 May 2024
I got taken in by ambulance blue lighted so the team were already on stand by in resus once got to hospital it was so busy no empty bays in resus but it did not effect my treatment and care once I was stable I was to the corridor on bed with nebuliser even tho my obs was checked often I was then given anther doctor who didn't really seem sure what was happening so had explain again they must communicate to help smooth running of hospital but the care I was given was good I was worried on discharge even tho I just wanted to go my oxygen level was still low and heartrate high this did worry a bit but I trust the doctor coz he would know if I'm safe to go home or was it coz they need the space for more beds in corridor there was ppl there from night before as there was only 1 doctor on duty on the Saturday night how that fair on a doctor in such a busy a and e department king george were sending patients there put more presure on queens this is not fair we are lucky to have a nhs and gp need to be doing longer hours I honestly believe this and then you wouldn't wait a month for appointment and a and e wouldn't be no where near as busy I try to avoid a and e much as possible but as I'm asthmatic I do need from time to time I'm fed up ppl keep putting queens down yes I've had some bad experience there but honestly if ever your taken in to resus you can see why there such a long wait to see a doctor
Visited Accident and emergency services on May 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Day Surgery Queens Hospital
Rated 5 stars out of 5
by Pat Bird - Posted on 28 May 2024
Had a vascular procedure in Day Surgery Queens today 28/5/24 Although having surgery is worrying, it was made so much better by the experience I had. The staff were experienced, reassuring and helpful. A very efficient department and would definitely recommend. The named nurse that cared for me was everything a nurse should be.
Visited Vascular surgery on May 2024
Review titled Queen's Hospital
Replied on 09 August 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards, Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery.
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Review titled Horrible
Rated 1 star out of 5
by Mohammed Ali - Posted on 26 May 2024
Staff do not care about patients in Queen's Hospital. This was such a disappointing service to see when I also work as an NHS doctor for another hospital. My mum in law was in pain and was sat in the SDEC repeatedly asking for pain relief but not given any for over 9 hours! She already had a condition and would ask the nurses for help, only to be told that repeatedly asking was wasting their time. They then lost an ECG so had to waste time repeating that, and then lost her file so could not do anything for her at all until they got a new one. I understand the pressure on the service but what I cannot accept is the lack of care or empathy and such unprofessional behaviour, blaming patients for wasting their time while they lose notes and waste their own time.
Visited Accident and emergency services on May 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled 11-05-2024 night doctor at A&E
Rated 3 stars out of 5
by Razu - Posted on 12 May 2024
doctor saw my little daughter after waiting 2-3 hrs. doctor was very rude to us also . he was very arrogant and very bad attitude. as his colleague ask to see us for x ray refferal for my little daughter he fell annoyed and very disturbed. he refused to do further xray and refereeing to children a&e. because he was doing something and we came in middle for help. it was very bad experience with doctor in our whole uk life . doctor was laughing at the end while we are coming out from his room. is he a real doctor?
Visited Accident and emergency services on May 2024
Review titled Queen's Hospital
Replied on 20 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Disgusting
Rated 1 star out of 5
by Espia Akhter - Posted on 21 May 2024
Came with my mum as she wasn’t feeling well. Not one doctor or nurse were caring just for them another thing to get rid off their list no compassion. I understand they go through a lot but leaving patients in a cold room with full blast ac and little to no information given when will the patient will be seen by the doctor or they don’t even bother explain what’s the next step of care. Would not recommend coming here.
Visited Accident and emergency services on May 2024
Review titled Queen's Hospital
Replied on 28 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Brilliant children’s A&E
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2024
The reception staff were very friendly and accommodating. Place was clean. Even though my son had to wait many hours through no fault of anyone other than service demands and probably lack of staff the experience was pleasant. Thank you for being so kind. You are all doing an amazing job and need to be appreciated much more.
Visited Children's & Adolescent Services on May 2024
Review titled Queen's Hospital
Replied on 09 August 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green, Clinical Group Director of Nursing, Fraility, Acute Medicine and Emergency (FAME)
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Review titled Readmitted within 12 hours - worse
Rated 1 star out of 5
by SMJ - Posted on 06 April 2024
Mum went to Emergency after a fall. Took 13 hours to assess fractured hip, lined up in corridors, no pain relief, kept in Emergency for 36 hours. After successful surgery she was rushed to be discharged to free up a bed. Within 12 hours back in AE with infection and semi conscious. None of the staff communicated with each other adequately and are so over stretched they miss critical issues. Do not send your loved ones to this hospital.
Visited Accident and emergency services on April 2024
Review titled Queen's Hospital
Replied on 20 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Wow what a long wait
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
We attended A&E after my mum passed out in Asda whilst shopping. She had also been unwell with cold symptoms. Ambulance staff and the journey there went fine. Mum got IV antibiotics and a blood test and x ray. Then we are left to our own devices for the next 6 hours. Sandwich and tea only comes so often, and no sandwiches- only for the patients. About 10pm, we decided to sign a discharge form as the new night shift Drs hadnt even started yet, and we couldnt sit in the long corridor any longer. Drs call your name but no one even hears them! Please put up more notices and how long waiting times are, it is absolutely so boring! If you ever go to this A&E, take your own food, sleeping bag and a crossword book!
Visited Accident and emergency services on April 2024
Review titled Queen's Hospital
Replied on 20 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust