Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen's Hospital.
Reviews
-
Review titled Oceans Ward
Rated 4 stars out of 5
by Rose - Posted on 17 January 2024
Thankyou to all the brilliant staff on Oceans B ward at Queens Hospital. They have been looking after my Dad with compassion and dignity. All the nurses have a positive attitude and are very friendly
Visited Inpatient Diabetes on January 2024
Review titled Queen's Hospital
Replied on 12 March 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience, received such great care before. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery
-
Review titled Fab Dr
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Rushed into Queen's hospital via blue lighted ambulance. Taken to priority Resus department on the night of Jan 10th 2024.The Dr on duty was fabulous and can't thank him enough for making us all feel so comfortable and getting things done in such a speedy way. He put our minds at ease instantly and could see how professional, knowledgeable and caring he is. He's an asset to your team and this has changed my whole view of queens a&e department. Also to add all the nurses on duty was great and the ambulance crew that attended was also a credit to the NHS. Thank you so much for everything
Visited Accident and emergency services on January 2024
Review titled Queen's Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine and Emergency (FAME)
-
Review titled So very kind staff
Rated 4 stars out of 5
by Claire Elizabeth Singleton - Posted on 28 January 2024
Mum had a fall and was in A@E for 10 hours in total. All staff were amazingly kind ans helpful. One consultant was absolutely fantastic and a doctor who was in her second year again were amazing kept me informed all though from initial assessment to CT scan to eventual discharge. Thank you all for your immense kindness.
Visited Accident and emergency services on January 2024
Review titled Queen's Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine and Emergency (FAME)
-
Review titled Worst ever
Rated 1 star out of 5
by Farha - Posted on 31 January 2024
Queens Hospital, where do I even begin? This place takes the cake for being one of the worst medical facilities I've ever set foot in. I get referred for an emergency gynecological issue, and what do I encounter? A chaotic service. First off, I endure a mind-boggling 7-hour wait after handing in my samples. Just when I think it can't get worse, around midnight, zhey told, no doctors available. Brace yourself, they say, for another 6-hour wait. The lack of communication and empathy during this ordeal is beyond belief. I try talking to the nurse, but she's acting busy with nothing to do, leaving me feeling like my concerns are falling on deaf ears. Thinking the next day might bring some relief, I return, only to be met with utter disarray at the reception. And here's the kicker – they want me to start the whole process from square one. Are they kidding? It's like they have no clue about the urgency of my situation, showcasing a level of disorganization that's frankly alarming. Fast forward through another agonizing 8-hour wait to finally see a doctor. The conditions inside the hospital are nothing short of a joke. Seating? Forget about it. A whopping 75% of us are left standing. It's not just uncomfortable; it's a clear sign that this place can't handle the number of patients it's dealing with. To sum it up, my experience at Queens Hospital was beyond dissatisfying. The excruciating wait times, indifferent staff, and overall chaos make it crystal clear – this place needs a serious makeover. My hope is that someone somewhere takes note of this feedback and turns things around, so others don't have to endure what I went through.
Visited Gynaecology on January 2024
Review titled Queen's Hospital
Replied on 02 February 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that they can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
-
Review titled Shambles
Rated 2 stars out of 5
by Anonymous - Posted on 29 January 2024
My relative spent 2 days in the an and e hallway. No one knows what they are doing and after trying to have a scan twice, for someone who is in pain and cannot walk they tell us you can go home, we can’t do anything for you.
Visited Accident and emergency services on January 2024
Review titled Queen's Hospital
Replied on 14 February 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine and Emergency (FAME)
-
Review titled Wonderful care for husband with Dementia
by SJM10 - Posted on 22 January 2024
My husband had a routine Colonoscopy this after and our experience was so positive. We were met at reception by two lovely dementia nurses who stayed with us for as long as we needed them , really kept both of us calm and well informed. I was allowed to stay in the ward so i would be there whem my husband returned from the procedure. All the staff on the colonoscopy were empathetic and treated us with kindness and respect. Thank you once again to everyone , much appreciated
Visited January 2024
Provided by Care opinion
Review titled Queen's Hospital
Replied on 12 March 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience, received such great care before. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery
-
Review titled Professional
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2023
The staff at reception were professional and very helpful. They were caring when I was stressed and made me feel better. They went above and beyond
Visited Don't know on December 2023
Review titled Queen's Hospital
Replied on 12 January 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience, and received such great care. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us.
-
Review titled Everything was explained to me each step of the way
by Lenka - Posted on 15 December 2023
I felt so cared for every single person that dealt with me was amazing and treated me like a person not just a number. Everything was explained to me each step of the way. I was terrified of going in as I had been treated appallingly at Homerton hospital several years ago but this experience could not have been further from that. It brought tears to my eyes how genuinely kind the staff at Queens were.
Visited December 2023
Provided by Care opinion
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care
-
Review titled Unbelievably caring
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
The anaesthetists that cared for me were so very caring treating me with dignity and compassion it brought tears to my eyes, especially as I had an awful experience at a different hospital some years ago. I did ask their names when I came round but I’m sorry it didn’t stick in my head. These ladies were outstanding and you could not be in better care than there’s. They made such a difference to my experience and I am truly grateful to them. Thank you.
Visited Anaesthesia services on December 2023
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care
-
Review titled Terrible all around
Rated 1 star out of 5
by Christopher Bullock - Posted on 11 December 2023
Visited a&e in a lot of pain after being referred from barking walk in clinic, they was worried about dvt and clots in the leg which I passed onto reception when booking in, all good on arrival and was told the wait time was about 4 hours , 4 hours later I’m told I still have a minimum of 2 hours more to wait despite the waiting room having half the amount of people compared to when I arrived, when I went to ask the person on reception how much longer he was more interested in pulling his blind down then actually helping, I tried to inform him I was going home but he wasn’t interested at all , and I’m sure he did not pass that info on as around 2am I had a missed call from an anonymous number which I can only assume was the hospital asking where I was, this hospital needs a good sorting out as the care and service is beyond atrocious
Visited Accident and emergency services on December 2023
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you for making us aware of the experience you received, the Urgent Care Service is outsourced by another NHS Provider PELC who can be contacted at Pelc.feedback@nhs.net or 0208 911 1130.
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust