Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Only one doctor in urgent treatment centre
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2023
My daughter had a bad asthma attack really couldn’t breathe . So run her over queen’s hospital still having trouble breathing only one doctor in utc didn’t look like he wanted to b there either one doctor really what a joke
Visited Accident and emergency services on December 2023
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you for making us aware of the experience you received, the Urgent Care Service is outsourced by another NHS Provider PELC who can be contacted at Pelc.feedback@nhs.net or 0208 911 1130.
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Review titled Great ITU staff
Rated 5 stars out of 5
by Tracy - Posted on 28 December 2023
The staff in ITU looked after a family member 100 % friendly and kept us updated Amazing job and nothing to much trouble. Couple of nurses a bit slap dash but sister pulled them up and told them.
Visited Intensive Care on December 2023
Review titled Queen's Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine and Emergency (FAME)
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Review titled Mini stroke care
by Roskk45 - Posted on 23 January 2024
I was brought to Queens by the LAS in December. It was the first time I had been to hospital for anything important regarding my health. To say I was impressed by absolutely everything is an understatement. I can't thank all the staff enough including those I never met as I found the whole experience way above & beyond. Exceptional care by all those involved, good choice of food. Doctors who explained all, in fact after all the bad publicity the NHS gets, I was amazed. If I were giving a score out of 10 it would be 100. Please pass on my immense appreciation for the care & attention I received. Another thing that impressed me was how well all the different nationalities got on seemingly working well together. It really restored my faith in the NHS & humanity.
Visited December 2023
Provided by Care opinion
Review titled Queen's Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine and Emergency (FAME)
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Review titled Wonderful care
Rated 5 stars out of 5
by Nicola S - Posted on 07 December 2023
I had my second child at Queens in November via planned caesarean section. Every member of staff we dealt with was caring, considerate and communicative. Everything ran on time, I felt we were in safe hands, myself and baby were top priority and I couldn’t have asked for more. My needs and opinions were considered and felt valued. The service was wonderful. The only criticism is that it is clear the hospital is so underfunded. The midwives, MCAs and doctors were providing the best possible service they could given the fact that they are hugely understaffed and overly populated. I cannot thank the staff enough for ensuring the safe delivery of my baby. They are exceptional.
Visited Maternity services on November 2023
Review titled Queen's Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us.
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Review titled Terrible Hygiene Practices, Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
I was shocked and horrified at the lack of hygiene and good medical practices by several of the nursing staff, on my 2 recent visits (30 Oct & 5-6 Nov). Not only were staff conducting blood tests without washing hands or wearing gloves, but at one point a nurse tried to give me a blood test and had laid out the equipment on a surface with somebody else's dried blood on it. I had to point this out and ask for new/clean testing equipment to be used. They cleaned it very haphazardly, and made it seem like I was inconveniencing them. This is absolutely unacceptable standards of care. The extreme lack of cleanliness and hygiene was horrifying. Not only this, but there were staff members who were sick (coughing, sneezing etc) and not wearing masks. There was one nurse who was wearing one, but repeatedly lowered it to cough, which nullified the entire point of wearing one. Overall it was a disgusting experience, and I'm only hoping and praying that I wasn't given a disease or infection from these poor cleanliness standards, and lack of basic hygiene.
Visited Accident and emergency services on November 2023
Review titled Queen's Hospital
Replied on 17 November 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these.
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Review titled Good experience
Rated 5 stars out of 5
by Alan - Posted on 04 December 2023
Just want to say thankyou to all the staff in Sahara a&b whom have looked after me during my stay. This is my second stay in queens and both have been satisfactory experiences
Visited Ear, Nose & Throat on November 2023
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care
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Review titled Effective treatment
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Initial assessment was within 2hrs. Ongoing care was effective, although waiting time was compounded moving from one area to another and waiting area/ chairs were uncomfortable for those who were unwell. Staff were helpful and informative about condition. Diagnosis and treatment carried out professionally and efficiently..... once commenced. Discharge smooth - medication provided and advised on follow up.
Visited Accident and emergency services on October 2023
Review titled Queen's Hospital
Replied on 17 November 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience and received such great care before. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Clinical Group Director of Nursing
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Review titled Extremely good service
Rated 5 stars out of 5
by Maureen Phipps - Posted on 27 October 2023
I found both the nursing and surgical staff extremely friendly and professional, the waiting time for my surgery was kept to a minimum, and was kept informed all the time.
Visited Ophthalmology on October 2023
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care
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Review titled Awful but some nurses are amazing
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
My son that has down syndrome was hospitalised for 4 days they didn't have any toddler texture friendly food no hoops, pasta, nuggets, cottage pie, soup had to buy everything also didn't offer parents anything to eat only tea
Visited Children's & Adolescent Services on October 2023
Review titled Queen's Hospital
Replied on 20 October 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled 'Amazing experience from start to finish'
Rated 5 stars out of 5
by philip palmer - Posted on 18 October 2023
Booked in early for vascular surgery and the whole experience was amazing from start to finish. Plenty of knowledgeable staff on duty at all times and every step was explained in full. Tea (2 cups) and a sandwich in recovery room. Amazing team Doctors, nurses, porters and cleaners 10/10
Visited Vascular surgery on October 2023
Review titled Queen's Hospital
Replied on 20 October 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us.
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust