Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen's Hospital.
Reviews
-
Review titled Terrible Hygiene Practices, Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
I was shocked and horrified at the lack of hygiene and good medical practices by several of the nursing staff, on my 2 recent visits (30 Oct & 5-6 Nov). Not only were staff conducting blood tests without washing hands or wearing gloves, but at one point a nurse tried to give me a blood test and had laid out the equipment on a surface with somebody else's dried blood on it. I had to point this out and ask for new/clean testing equipment to be used. They cleaned it very haphazardly, and made it seem like I was inconveniencing them. This is absolutely unacceptable standards of care. The extreme lack of cleanliness and hygiene was horrifying. Not only this, but there were staff members who were sick (coughing, sneezing etc) and not wearing masks. There was one nurse who was wearing one, but repeatedly lowered it to cough, which nullified the entire point of wearing one. Overall it was a disgusting experience, and I'm only hoping and praying that I wasn't given a disease or infection from these poor cleanliness standards, and lack of basic hygiene.
Visited Accident and emergency services on November 2023
Review titled Queen's Hospital
Replied on 17 November 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these.
-
Review titled Good experience
Rated 5 stars out of 5
by Alan - Posted on 04 December 2023
Just want to say thankyou to all the staff in Sahara a&b whom have looked after me during my stay. This is my second stay in queens and both have been satisfactory experiences
Visited Ear, Nose & Throat on November 2023
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care
-
Review titled Effective treatment
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Initial assessment was within 2hrs. Ongoing care was effective, although waiting time was compounded moving from one area to another and waiting area/ chairs were uncomfortable for those who were unwell. Staff were helpful and informative about condition. Diagnosis and treatment carried out professionally and efficiently..... once commenced. Discharge smooth - medication provided and advised on follow up.
Visited Accident and emergency services on October 2023
Review titled Queen's Hospital
Replied on 17 November 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience and received such great care before. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Clinical Group Director of Nursing
-
Review titled Extremely good service
Rated 5 stars out of 5
by Maureen Phipps - Posted on 27 October 2023
I found both the nursing and surgical staff extremely friendly and professional, the waiting time for my surgery was kept to a minimum, and was kept informed all the time.
Visited Ophthalmology on October 2023
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care
-
Review titled Awful but some nurses are amazing
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
My son that has down syndrome was hospitalised for 4 days they didn't have any toddler texture friendly food no hoops, pasta, nuggets, cottage pie, soup had to buy everything also didn't offer parents anything to eat only tea
Visited Children's & Adolescent Services on October 2023
Review titled Queen's Hospital
Replied on 20 October 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
-
Review titled 'Amazing experience from start to finish'
Rated 5 stars out of 5
by philip palmer - Posted on 18 October 2023
Booked in early for vascular surgery and the whole experience was amazing from start to finish. Plenty of knowledgeable staff on duty at all times and every step was explained in full. Tea (2 cups) and a sandwich in recovery room. Amazing team Doctors, nurses, porters and cleaners 10/10
Visited Vascular surgery on October 2023
Review titled Queen's Hospital
Replied on 20 October 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us.
-
Review titled Could not care less
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
I had an appointment today for a blood test but was refused treatment because the referral was from a GP and I was told the hospital no longer accepts GP referrals. I pointed out that my form was marked as urgent because I have a serious kidney problem but was essentially told tough luck and to go away. I thought hospitals were for the benefit of patients not bureaucrats. Obviously I was wrong.
Visited Haematology on October 2023
Review titled Queen's Hospital
Replied on 13 October 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
-
Review titled Fantastic treatment
Rated 5 stars out of 5
by Mr Ian Levene - Posted on 15 July 2024
Last year I was diagonosed with Cancer. I had five weeks of succesful treatment. I cannot speak highly enough of The Queens Hospital The care/treatment that I recieved was amazing and it saved my life.
Visited Oncology - Clinical on September 2023
Review titled Queen's Hospital
Replied on 30 August 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS Team BHRUT.
-
Review titled Ridiculous priorities
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Spend almost 12 hours in the same day emergency care waiting room to be told that there was only 1 doctor on shift. I was there for breathing problems but they were letting broken bones before me. I was sat in there complaining to them that im struggling to breathe and not a single member of staff bothered to help. I ended up leaving after being told that I would most likely have to wait another 6 hours. I understand that there is a shortage of doctors but surely for someone who suffers with breathing the nurses are able to help by giving them some oxygen.
Visited Accident and emergency services on September 2023
Review titled Queen's Hospital
Replied on 04 September 2023
Thank you for making us aware of the experience you received we are sorry but the Urgent Treatment Care Service is outsourced by another NHS Provider PELC they can be contacted by either by email pelc.feedback@nhs.net or telephone 020 8911 1130.
-
Review titled Supporting staff during a difficult time
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2023
The maternity and bereavement services were amazing throughout my pregnancy. They supported me when I had to give birth, to my sleeping baby, and gave me all the information I needed during that time. Once I was discharged, the aftercare continued on. I am forever grateful for their services.
Visited Maternity services on September 2023
Review titled Queen's Hospital
Replied on 15 January 2024
Thank you so much for your kind words, I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us.
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust