Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Shambles
Rated 2 stars out of 5
by Anonymous - Posted on 29 January 2024
My relative spent 2 days in the an and e hallway. No one knows what they are doing and after trying to have a scan twice, for someone who is in pain and cannot walk they tell us you can go home, we can’t do anything for you.
Visited Accident and emergency services on January 2024
Review titled Queen's Hospital
Replied on 14 February 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine and Emergency (FAME)
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Review titled Wonderful care for husband with Dementia
by SJM10 - Posted on 22 January 2024
My husband had a routine Colonoscopy this after and our experience was so positive. We were met at reception by two lovely dementia nurses who stayed with us for as long as we needed them , really kept both of us calm and well informed. I was allowed to stay in the ward so i would be there whem my husband returned from the procedure. All the staff on the colonoscopy were empathetic and treated us with kindness and respect. Thank you once again to everyone , much appreciated
Visited January 2024
Provided by Care opinion
Review titled Queen's Hospital
Replied on 12 March 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience, received such great care before. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery
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Review titled Professional
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2023
The staff at reception were professional and very helpful. They were caring when I was stressed and made me feel better. They went above and beyond
Visited Don't know on December 2023
Review titled Queen's Hospital
Replied on 12 January 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience, and received such great care. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us.
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Review titled Everything was explained to me each step of the way
by Lenka - Posted on 15 December 2023
I felt so cared for every single person that dealt with me was amazing and treated me like a person not just a number. Everything was explained to me each step of the way. I was terrified of going in as I had been treated appallingly at Homerton hospital several years ago but this experience could not have been further from that. It brought tears to my eyes how genuinely kind the staff at Queens were.
Visited December 2023
Provided by Care opinion
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care
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Review titled Unbelievably caring
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
The anaesthetists that cared for me were so very caring treating me with dignity and compassion it brought tears to my eyes, especially as I had an awful experience at a different hospital some years ago. I did ask their names when I came round but I’m sorry it didn’t stick in my head. These ladies were outstanding and you could not be in better care than there’s. They made such a difference to my experience and I am truly grateful to them. Thank you.
Visited Anaesthesia services on December 2023
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care
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Review titled Terrible all around
Rated 1 star out of 5
by Christopher Bullock - Posted on 11 December 2023
Visited a&e in a lot of pain after being referred from barking walk in clinic, they was worried about dvt and clots in the leg which I passed onto reception when booking in, all good on arrival and was told the wait time was about 4 hours , 4 hours later I’m told I still have a minimum of 2 hours more to wait despite the waiting room having half the amount of people compared to when I arrived, when I went to ask the person on reception how much longer he was more interested in pulling his blind down then actually helping, I tried to inform him I was going home but he wasn’t interested at all , and I’m sure he did not pass that info on as around 2am I had a missed call from an anonymous number which I can only assume was the hospital asking where I was, this hospital needs a good sorting out as the care and service is beyond atrocious
Visited Accident and emergency services on December 2023
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you for making us aware of the experience you received, the Urgent Care Service is outsourced by another NHS Provider PELC who can be contacted at Pelc.feedback@nhs.net or 0208 911 1130.
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Review titled Only one doctor in urgent treatment centre
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2023
My daughter had a bad asthma attack really couldn’t breathe . So run her over queen’s hospital still having trouble breathing only one doctor in utc didn’t look like he wanted to b there either one doctor really what a joke
Visited Accident and emergency services on December 2023
Review titled Queen's Hospital
Replied on 29 December 2023
Thank you for making us aware of the experience you received, the Urgent Care Service is outsourced by another NHS Provider PELC who can be contacted at Pelc.feedback@nhs.net or 0208 911 1130.
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Review titled Great ITU staff
Rated 5 stars out of 5
by Tracy - Posted on 28 December 2023
The staff in ITU looked after a family member 100 % friendly and kept us updated Amazing job and nothing to much trouble. Couple of nurses a bit slap dash but sister pulled them up and told them.
Visited Intensive Care on December 2023
Review titled Queen's Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine and Emergency (FAME)
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Review titled Mini stroke care
by Roskk45 - Posted on 23 January 2024
I was brought to Queens by the LAS in December. It was the first time I had been to hospital for anything important regarding my health. To say I was impressed by absolutely everything is an understatement. I can't thank all the staff enough including those I never met as I found the whole experience way above & beyond. Exceptional care by all those involved, good choice of food. Doctors who explained all, in fact after all the bad publicity the NHS gets, I was amazed. If I were giving a score out of 10 it would be 100. Please pass on my immense appreciation for the care & attention I received. Another thing that impressed me was how well all the different nationalities got on seemingly working well together. It really restored my faith in the NHS & humanity.
Visited December 2023
Provided by Care opinion
Review titled Queen's Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine and Emergency (FAME)
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Review titled Wonderful care
Rated 5 stars out of 5
by Nicola S - Posted on 07 December 2023
I had my second child at Queens in November via planned caesarean section. Every member of staff we dealt with was caring, considerate and communicative. Everything ran on time, I felt we were in safe hands, myself and baby were top priority and I couldn’t have asked for more. My needs and opinions were considered and felt valued. The service was wonderful. The only criticism is that it is clear the hospital is so underfunded. The midwives, MCAs and doctors were providing the best possible service they could given the fact that they are hugely understaffed and overly populated. I cannot thank the staff enough for ensuring the safe delivery of my baby. They are exceptional.
Visited Maternity services on November 2023
Review titled Queen's Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us.
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust