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Renacres Hospital

Renacres Lane, Halsall, Ormskirk, Lancashire, L39 8SE

Contact details and Patient Advice and Liaison Service (PALS)

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Renacres Hospital.


Reviews

Displaying 1 to 10 of 15

  1. Review titled Rushed Consultation

    Rated 1 star out of 5

    by Anonymous - Posted on 31 July 2024

    Hospital is in the title but unless you are a private patient be prepared to get rushed through a consultation so they can get their next paying patient in. Was referred to this hospital for what I thought would be a minor surgery and instead I was rushed through a consultation by a doctor whose advise to a perianal sinus was to “wash and shave the area”. This specific thing does not go away without surgery usually (especially not when you have had it for three years). After stating I would like the surgery he said he would refer me last minute as I was half way out the door. Still waiting on confirmation for the referral from the clinic and the doctor said “you might hear back in a couple of months”. Very concerning. Even from entering; the reception staff where very “over it” especially when you mention you are an NHS patient. If your GP refers you there I would suggest you ask them to chose another clinic.

    Visited Don't know on July 2024

    Report as unsuitable

    Review titled Renacres Hospital

    Replied on 01 August 2024

    We are disappointed to hear that you did not have a more positive experience with us at Renacres Hospital. We would like to have a better understanding about your experience. Please reach out to us at 01704 842001 at your earliest convenience and we will do our best to resolve this with you.

    Report as unsuitable


  2. Review titled 2 month wait to see surgeon after MRI scan which I waited a month for

    Rated 3 stars out of 5

    by Anonymous - Posted on 02 April 2024

    It took 4 weeks to get an appointment for an MRI scan and I now have to wait 2 months to see the surgeon following my MRI. This is not acceptable. In the meanwhile I am left in pain with nothing but paracetamol and absolutely no idea of what is causing such awful life limiting pain or a resolution to the misery it causes me.

    Visited Orthopaedics on March 2024

    Report as unsuitable

    Review titled Renacres Hospital

    Replied on 25 April 2024

    We appreciate you bringing this experience to our attention. If you are willing, please contact us at 01704 841133 so we can work towards a resolution. We look forward to hearing from you.

    Report as unsuitable


  3. Review titled Great experience

    Rated 5 stars out of 5

    by Gill low - Posted on 27 February 2024

    Really would like to thanks all the staff at renacres pain management, had to have a injection in my back.the whole team were fantastic

    Visited Pain Management on February 2024

    Report as unsuitable

    Review titled Renacres Hospital

    Replied on 25 April 2024

    Gill Low, we are very happy we could provide you with a positive experience!

    Report as unsuitable


  4. Review titled Beware atrocious waiting times!!

    Rated 3 stars out of 5

    by Jen - Posted on 05 December 2023

    Even though the staff are all overly, brilliant nurses and the doctors are brilliant - the waiting times are atrocious! Every single time I've come to Renacres I've waited over an hour to be seen; ridiculous, they over book and don't organise properly so you're left waiting absolutely ages in pain in waiting rooms to be seen !!!

    Visited Pain Management on December 2023

    Report as unsuitable

    Review titled Renacres Hospital

    Replied on 09 December 2023

    We regret to hear that you had a negative experience with us, but would appreciate the chance to explain. Unfortunately it is up to the consultant to decide what time he would like his patients to attend for a procedure and sometimes it doesn't run as smoothly as we would like it to , so on behalf of Renacres hospital we apologize and hope we can strive to meet your expectations next time.

    Report as unsuitable


  5. Review titled Problem resolved

    Rated 5 stars out of 5

    by Paula - Posted on 01 December 2023

    I had a major problem with an admin issue. This was rectified professionally by the receptionist who showed concern and empathy. This restored my confidence in the hospital. I had been concerned as I’m awaiting surgery in the new year.

    Visited Orthopaedics on November 2023

    Report as unsuitable

    Review titled Renacres Hospital

    Replied on 07 December 2023

    Thank you for taking the time to let us know how we did and I am so glad we put your mind at rest.

    Report as unsuitable


  6. Review titled Poor service

    Rated 5 stars out of 5

    by Frank moon - Posted on 21 September 2023

    Supposed to be booked in for injections consultant told me to ring for a cancellation appointment rang to be told they would ring me back that was two weeks ago rang on 20th September to be told I was not even booked in from 5th September left in pain again

    Visited Don't know on September 2023

    Report as unsuitable

    Renacres Hospital has not yet replied.


  7. Review titled Rude discourteous manner

    Rated 1 star out of 5

    by Anonymous - Posted on 19 July 2023

    Hi first impressions of the hospital were good then changed with their communication and attitude My procedure was cancelled on the day they provided initially by letter through no fault of my own and then also a second time. Contacting the hospital proved to be extremely difficult and my calls were left unanswered and no direct email was available or provided. When I was contacted by them on withheld numbers the staff were always abrupt, The attitude of the staff was rude, discourteous, abrupt, bordering on arrogant! Each time I was contacted I was in work and explained this and just faced the same ongoing attitude. I suspect this is down to the fact I wasnt actually a paying private patient and had been referred by my GP! Was spoken to like I was burdening them and just an annoyance. All in all has left a very negative impression of what initially presents as as a nice professional hospital from the outside. A lovely building and great marketing give off a very good impression. Unfortunately this is then let down by staff attitude, poor telephone manner and just rude abrupt staff. Im sure if a few thousand pounds is being paid your journey may be a little different!! To sum up a, very negative experience from start to finish resulting in me cancelling all procedures and contact with the place. Staff attitude, politeness and communication is always key in any organisation and not only for people paying lots of money!

    Visited Don't know on June 2023

    Report as unsuitable

    Renacres Hospital has not yet replied.


  8. Review titled Confused

    Rated 3 stars out of 5

    by Joanne Larkman - Posted on 29 June 2023

    Well had an appointment to take about the results from a private MRI scan I had done which showed gallstones. The appointment left me feeling confused and frustrated as the consultant said yes you have gallstones but the pain you are experiencing is coming from somewhere else . I was then asked what I would like to do one minute the consultant said remove my gallbladder if I wanted to the next he said in his opinion it wouldn’t help my pain as I am experiencing sickness, diarrhoea and abdominal pain apparently these symptoms are not common with gallstones. Even though I presented findings from a scan . So being referred back to my GP got to say very frustrating and does nothing for me .

    Visited General Surgery on June 2023

    Report as unsuitable

    Renacres Hospital has not yet replied.


  9. Review titled Very poor

    Rated 2 stars out of 5

    by Frank moon - Posted on 22 September 2023

    Had a consultation on 5th September told me he would book me in for injections ring for cancellation rang told they would ring back no phone call rang again to be told they no nothing about booking still no date and still in a lot of pains don’t care for NHS patients

    Visited Don't know on May 2023

    Report as unsuitable

    Renacres Hospital has not yet replied.


  10. Review titled Fantastic staff

    Rated 5 stars out of 5

    by Anonymous - Posted on 27 April 2023

    I recently had a knee replacement and the staff from my first appointment to the surgical team to the physio department were all fantastic. I cannot speak highly enough of everyone at Renacres Hospital.

    Visited Orthopaedics on April 2023

    Report as unsuitable

    Review titled Renacres Hospital

    Replied on 06 May 2023

    Thank you so much for taking the time to write such a wonderful review, we really appreciate your feedback.

    Report as unsuitable




Information supplied by Ramsay Healthcare UK Operations Limited