Rotherham Hospital
Moorgate Road, Rotherham, S60 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Phenomenal service
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2024
We had a brilliant experience with the NHS last week. Rang 111 around 2.30pm because my son had some UTI symptoms and we didn’t want to wait until Monday in case it was a UTI. They said a doctor would ring within 12hr. Doctor rang back at 4.30pm. They arranged an out of hours GP appointment for 5.15pm. Arrived at the hospital, waited for maybe 10m, and was seen pretty much on time. The children’s waiting room had lots of toys to keep kids entertained. Quick appointment with the Doctor, dip stick, and we had a prescription for antibiotics by 5.30pm. How amazing and efficient is that!? ❤️🩺💊 well done NHS!
Visited Don't know on February 2024
Rotherham Hospital has not yet replied.
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Review titled No Complaints At All
Rated 5 stars out of 5
by Ann B - Posted on 06 February 2024
I needed a gastroscopy and I was absolutely dreading it. Everything I read was awful and all the tales were horrific. I've been today, and had it, without sedation, just the throat spray and it was fine. It wasnt fun, I hope I don't need another, but it was manageable. The nurses and the surgeon were great, very professional but friendly at put me at ease. Special thanks to the nurse who held my hand and talked to me throughout, she made a huge difference to me. If you need a gastroscopy and you want the sedative have it, but you can cope without it. I know its easy to say, but relax, trust the team, listen to them, keep calm and it will be over in no time. I was a bit shaky afterwards but I think that was relief it was over. I've been dreading this for weeks and I'm so glad it's done with, but I cannot fault the care I received. We constantly hear criticism of the NHS but I can't fault the care I received. Thanks to all concerned for looking after me and making it bearable.
Visited Diagnostic Endoscopy on February 2024
Rotherham Hospital has not yet replied.
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Review titled Total lack of understanding and care
Rated 1 star out of 5
by AFroggatt - Posted on 24 February 2024
Husband admitted last night, no one came to ask if he needed a drink, food etc, been in resus most of the day. Poor gent across asking for toilet, told abruptly by nurse he would have to wait. Twenty minutes the poor man was shouting for help. I had to chase a bedpan up for him. On this shift patient dignity did not exist. I tried to approach a group of staff about my husbands medication ,two stonewalled me, walked past me as if they couldn’t see me trying to get attention. Two others chatting, one tutted and walked off, the other helped me sort things out. Really different treatment on the day shift. Much better. It’s a shame the night shift let us down so much.
Visited General Surgery on February 2024
Rotherham Hospital has not yet replied.
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Review titled Where are my results?
Rated 2 stars out of 5
by Anonymous - Posted on 04 March 2024
I’ve in been in and out of hospitals most of my life and when it comes to results, Rotherham hospital is the worst. I had a chest X-ray middle of January and was told I would get results back in 5 days. 8 weeks later and still nothing. How long does it take a dr to look at a scan and tell me the results? I’m not the only person who has to deal with this, it just feels like they just forget about you and not bother. I was also supposed to have an inhaler review, when enquired about it, no one knows anything even though hospital consultant gave it me on trial and said hospital to review. I don’t have confidence in this hospital and wouldn’t be surprised if I didn’t get my results full stop. NHS once used to care, now they don’t.
Visited Don't know on January 2024
Rotherham Hospital has not yet replied.
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Review titled Fantastic nurses and staff
Rated 5 stars out of 5
by Dawn Trott - Posted on 01 February 2024
I have just had 9 day in a5 due to a believed aneurysm in my head .thankfully it wasnt .but i cant thank the drs and nurses that looked after me .on a5 well done you all deserve a medal xx
Visited Diabetic Medicine on January 2024
Rotherham Hospital has not yet replied.
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Review titled Excellent service throughout
Rated 5 stars out of 5
by Pauline Nettleship - Posted on 10 December 2023
From checking in I was treated with respect and courtesy and everyone explained the whole procedure to me slowly and precisely and also why I was having the particular procedure because of my health issues. I was more than happy with the care I received and everything was performed to perfection. I was extremely anxious but was soon put at ease and all went well. Thank you to all concerned. After care also was amazing, my nurse was fantastic and on the ward , Fitzwilliam ward although they were so very busy and I did not bother them I did need to go to the toilet and it was no trouble at all. Splendid people I have no complaints at all. Thank you to everyone.
Visited General Surgery on December 2023
Review titled Rotherham Hospital
Replied on 13 December 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the to time post your kind comments on NHS UK regarding your recent procedure. Such positive feedback is always greatly appreciated and please be assured I will inform the staff on Fitzwilliam Ward of your positive experience. I would like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
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Review titled Brilliant experience
Rated 5 stars out of 5
by Maria Sanderson - Posted on 04 December 2023
Everyone I spoke to in this department was exceptionally professional, polite and friendly. They gave me the confidence that if there were a problem they would be there for me.
Visited Breast cancer services on December 2023
Review titled Rotherham Hospital
Replied on 06 December 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your recent experience. Positive feedback is always greatly appreciated. I would also like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
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Review titled Quility care
Rated 5 stars out of 5
by Myra brockbank - Posted on 04 January 2024
I was on ASU the quility of care was exceptional All the staff were attentive, friendly and very very hard working they were all a credit to the NHS
Visited General Surgery on December 2023
Review titled Rotherham Hospital
Replied on 11 January 2024
Hello my name is Samantha and I am the Head of Patient Experience for Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your recent visit to our ASU. Such positive feedback is always greatly appreciated and please be assured I will inform the ward staff of your positive experience. I would also like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Ellen Westby - Posted on 31 December 2023
I attended a&e on 22/12/23 on the advice of my gp and I was treated by a male nurse and a male doctor who were both absolutely lovely. I really hate being in hospital due to bad experiences in the past but these two members of staff have really restored my faith in the NHS. Thank you!
Visited Accident and emergency services on December 2023
Review titled Rotherham Hospital
Replied on 03 January 2024
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the to time post your kind comments on NHS UK regarding your recent visit to our UECC. Such positive feedback is always greatly appreciated and please be assured I will inform the team of your positive experience. I would like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
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Review titled Left 5 hours with a broken foot with no pain relief
Rated 2 stars out of 5
by Anonymous - Posted on 14 October 2023
I requested pain relief 5 times and was never given any. I was sat in agony with a broken foot for 5 hours and nobody ever followed the pain relief up. Appalling care
Visited Accident and emergency services on October 2023
Review titled Rotherham Hospital
Replied on 18 October 2023
Hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I was truly sorry to read of your recent experience in UECC. It is always our intention to provide the best service possible and as such disappointing when our services fall below the expectations of our patients and their families. Given the issues you have raised and if you would like the Patient Experience Team to look into this matter further on your behalf please contact the Patient Experience Team on 01709 424461 Monday to Friday 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your details. Kindest regards Samantha
Provided by Care opinion
Information supplied by The Rotherham NHS Foundation Trust