Rotherham Hospital
Moorgate Road, Rotherham, S60 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Endocrinology aftercare
Rated 3 stars out of 5
by Anonymous - Posted on 11 December 2023
Been in hospital 3 times this year eventually came out with medication for my calcium but the doctor put down to be reviewed by hospital so my doctors will not prescribe me any. Left a messages on numerous occasions for my consultant on his secretary's answer machine and not heard a thing so it looks like I'll be in hospital again over Christmas. Nobody seems to care or want to help.
Visited Endocrinology and Metabolic Medicine on October 2023
Review titled Rotherham Hospital
Replied on 13 December 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking to time post your concerns on NHS UK regarding your Endocrinology care and treatment. I understand you are having difficulties in contacting your Consultant’s secretary, I should explain that the Patient Experience Team can liaise with the service on your behalf. However, to do so we would we would need your personal details which cannot be shared on NHS UK. Therefore, please contact the Patient Experience Team on 01709 424461, alternatively you can email the team at the following address, your.experience@nhs.net Kindest regards Samantha
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Review titled Would definitely recommend!
Rated 5 stars out of 5
by Margaret Drury - Posted on 21 September 2023
What a lovely experience from start to finish! Went today to the cardiology department for pacemaker battery replacement. What a great experience! Fantastic team. Made welcome from the word go! Everything was explained in detail. They could do enough to make me feel at ease. Would definitely recommend. Thankyou cardiology team !!!
Visited Cardiology on September 2023
Review titled Rotherham Hospital
Replied on 28 September 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your recent visit to our Cardiology department. Such positive feedback is always greatly appreciated and please be assured I will inform the team. I would also like to wish you well for the future. Kindest Regards Samantha
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Review titled Fantastic Staff
Rated 5 stars out of 5
by Lynn Smith - Posted on 20 August 2023
Came in to hospital as day surgery case, the admission department were excellent so professional & a organised department even tho they were short staffed on the day. Even the meeting with the anaesthetist & surgeon making you feel so relaxed. Even going down to the theatre and meeting the theatre staff they where so professional but really great people making you feel so comfortable & relaxed, you could see both department where under staffed but nothing failed them they just carried in regardless , all I can say my experience was excellent the nurses & theatre staff are worth there waiting gold they run a excellent ship in admissions day surgery & theatres & I feel they deserve the recognition doing a grand job every day probably this is not what every patient does not see. But all I can say you all do a fantastic job you deserve any pay rises that are awarded. What a bunch of lovely people you all where.
Visited Don't know on August 2023
Review titled Rotherham Hospital
Replied on 22 August 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your recent experience of our day surgery unit. Such positive feedback is always greatly appreciated and please be assured I will inform the team. I would also like to wish you well for the future. Kindest Regards Samantha
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Review titled Brilliant Staff
Rated 5 stars out of 5
by J Skepper - Posted on 15 July 2023
Our young son came to the children's ward for a small operation, everyone was lovely with him making the experience so much better. From the ward staff, nurses, the anaesthetist, consultant, porters, theatre staff and especially a brilliant student nurse. Thank you.
Visited Paediatric Surgery on July 2023
Review titled Rotherham Hospital
Replied on 02 August 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your son’s recent surgery. Such positive feedback is always greatly appreciated and please be assured I will inform the team of your positive experience. I would also like to wish you well for the future. Kindest Regards Samantha
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Review titled Great team.
Rated 5 stars out of 5
by Matt Parker - Posted on 03 June 2023
I recently received a femoral hernia repair at Rotherham hospital. From the moment I arrived at theatre admission I was put at ease. Anesthesia team, surgical team and recovery team we're all excellent. A massive thank you to all staff involved in my care yesterday. Thanks NHS.
Visited General Surgery on June 2023
Review titled Rotherham Hospital
Replied on 07 June 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your recent surgery. Such positive feedback is always greatly appreciated and please be assured I will inform the Surgical team of your positive experience. I would also like to wish you well for the future. Kindest Regards Samantha
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Had an appointment at the ENT and from the off the staff were great. They went above and beyond with everything. Thank you.
Visited Ear, Nose & Throat on June 2023
Review titled Rotherham Hospital
Replied on 09 June 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the to time post your kind comments on NHS UK regarding your recent ENT appointment. Such positive feedback is always greatly appreciated and please be assured I will inform the team of your positive experience. Kindest Regards Samantha
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Review titled Do not be old
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
Do not be old. Espeially on Amu and A 1. The care is substandard and demeaning. Communication is awful and almost non existant. They do not stimulate and work on mobility or real recovery. They are merely holding bays, a production line devoid of soul. You are left to fester. Do not agree to respite. From the begining fight for your realtive. Don't be put off by excuses. Or the laziness of the system to say, next number please. I have seen many hospitals in my time. This is the worst. They're good people at Rdgh but they are becoming rare. If you can avoid Rotherham. And beware discharge. Really beware the discharge process. Chose care at home. Never respite. You will be trapped.
Visited Older people's services on June 2023
Review titled Rotherham Hospital
Replied on 01 August 2023
Hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I was truly sorry to read of your recent experience with Wards AMU and A1 and the discharge process. It is always our intention to provide the best service possible and as such disappointing when our services fall below the expectations of our patients and their families. Given the issues you have raised I would like the Patient Experience Team to look into this matter further on your behalf. Please contact the Patient Experience Team on 01709 424461 Monday to Friday 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your details. Kindest regards Samantha
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Review titled Fantastic team
Rated 5 stars out of 5
by Maureen Ryan - Posted on 30 June 2023
Thank you to all concerned with my treatment in day care for my operation .I couldn't have been treated better anywhere .
Visited Gynaecology on June 2023
Review titled Rotherham Hospital
Replied on 03 July 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on NHS UK regarding your recent surgery. Such positive feedback is always greatly appreciated and please be assured I will inform the day unit team of your positive experience. Kindest Regards Samantha
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Review titled Dissapointing
Rated 3 stars out of 5
by Julie Jenkins - Posted on 12 June 2023
Today I had a scheduled telephone apointment for 1.30 pm Gastroenterology. As advised on my letter my call could take place at Am or Pm dependant on workload. Ive changed a shift at work (nhs) and carried my phone around all day for this call. When no call arrived I contacted the contact centre to enquire. They said I had missed my call at 2.10 pm ?? They gave me direct number and I left a message and my hospital number for a call back . I was kindly contacted by reception/ secretary to be told I had a dna. I explained no call had come through, no missed call on my call log, and would it be possible for the consultant to call me back. Again the lady in question called me back to say I would have to wait for another appointment. This cant only have happened to me. I work in the nhs I know how things work appointment wise. I understand workloads etc. My details must be correct as my call was returned from my message and I only left my hospital number. Dissapointing service to say the least. Not sure I could have done anything different today to get this call. If I intended to miss the appointment I wouldnt have chased it as the time had well passed my appointment time. Another long wait for a further telephone call with unresolved issues.
Visited Gastrointestinal and Liver services on June 2023
Review titled Rotherham Hospital
Replied on 14 June 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking to time post your concerns on NHS UK regarding your recent Gastroenterology appointment. It is always our intention to provide the best service possible and as such disappointing when the services we provide fall below the expectations of our patients and their families. If you would like us to look into this matter on your behalf and also when your next appointment will be please contact the Patient Experience Team on 01709 424461, alternatively you can email the team at the following address, your.experience@nhs.net Kindest regards Samantha
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Review titled Shocking.
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2023
Visited on 1/5/23 with my daughter she had fallen and needed X-ray on elbow. First went to montague hospital to be told they can’t deal with her as she has fallen from higher than meter Got to Rotherham from start to finish was so stressful Checked in on iPads unsure on the purpose of them waste of time and money spent Went thru to child waiting area well the amount of people nearly falling over in there toys everywhere least in the right place if fell Had X-ray for then the nurse who didn’t have the X-ray on computer told us fracture clinic will call. I called fracture clinic 2/5/23 to be told I was the third person today to be told that and she even couldn’t understand what’s going on with A&E Ladie at fracture clinic reception absolutely lovely and sorted us an appointment to see someone there My daughter is in pain the nurse gave no advice nothing apart from to say she hit her elbow on her kitchen cabinet and it will hurt for a while my daughter fell down full flight of stairs hardly the same. Wasn’t offered paracetamol in the 5 1/2 hours there nothing. Needs sorting out big time.
Visited Accident and emergency services on May 2023
Review titled Rotherham Hospital
Replied on 18 May 2023
Hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I was truly sorry to read of your recent experience in the UECC Paediatric department. It is always our intention to provide the best service possible and as such disappointing when our services fall below the expectations of our patients and their families. Given the issues you have raised, if you would like the Patient Experience Team to look into this matter further on your behalf please contact the Patient Experience Team on 01709 424461 Monday to Friday, 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your daughters details. Kindest regards Samantha
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Information supplied by The Rotherham NHS Foundation Trust