Rotherham Hospital
Moorgate Road, Rotherham, S60 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Rotherham Hospital.
Reviews
-
Review titled Fantastic Service from People Under Pressure
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
First off, parking is a nightmare as always but due to the location there is little that can be done about this. Visited A&E and through every step the staff were brilliant - from the team on door/reception helping to book you in and direct you, the triage nurses, the doctors and the radiology staff. Everyone of them is working under unimaginable pressures and yet each was kind, caring and knowledgeable. My total stay was around 7 hours involving a multitude of tests, after which I was discharged with clear instructions on what my next steps should be. Sincere thanks to all the staff who need our support more than ever. The A&E department is a credit to the hospital.
Visited Accident and emergency services on February 2023
Review titled Rotherham Hospital
Replied on 01 March 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. I am sorry to read of your issues with the Trust’s car parking facilities, but please be assured we are actively looking at ways to improve and increase parking on site. I would also like to thank you for your kind comments regarding the care you received in the UECC. Positive feedback is always greatly appreciated and please be assured I will make the team aware of your experience. I would also like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
I was supposed to have my appointment today at 2.15pm - got there early knowing the car park situation but I wasn’t prepared for what I had to do. 40min driving around in circles, looking for a space where I could park my car, until I had to call the clinic to cancel my appointment. The lady said she could give me 15min extra and they will be waiting for me, but I told her that I was exhausted and just wanted to leave. I honestly don’t understand how they can even think of charging people for a parking spot if there isn’t any. I had to take few hours off from work for nothing and call my Gp asking to refer me to another hospital. Feel sorry for all those people that have a life threatening condition and have to go through the parking spot hell before their visit. Never again!!
Visited Don't know on February 2023
Review titled Rotherham Hospital
Replied on 09 February 2023
Dear Anonymous, hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I am sorry to read of your experience yesterday regarding the Trust’s car parking facilities but please be assured we are aware of the parking difficulties, and we are actively looking at ways to improve and increase the car parking spaces on site. I am also sorry that you do not wish to return and experience such difficulties in future. Kindest regards Samantha
Provided by Care opinion
-
Review titled Only Doing my Job they said.
Rated 5 stars out of 5
by Robert Bee - Posted on 18 January 2023
Visited Ultrasound /Urology for a Transpereneal prostate biopsy. Despite the obvious workload their experiencing trying to work under staffed and under pressure my experience was one of Care,Compassion and Clarity of my procedure explained in detail therefore making me feel at ease and Important to the Staff that i understood. Thank You to All for making my experience a better one by caring its appreciated. When the penny drops their may be financial justice for All Staff doing an Amazing Job under difficult undervalued circumstances.
Visited Urology on January 2023
Review titled Rotherham Hospital
Replied on 25 January 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your recent appointment. Such positive feedback is always greatly appreciated and please be assured I will make the team aware of your experience. I would also like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
-
Review titled Disinterested
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
The people who work on the telephone exchange just don’t appear to want to help. I rang to speak to the physiotherapist department and got “they are busy” then who ever it was put the phone down . If people who’s main role is to interact with the general public don’t really want to help then change your job. The hospital is generally excellent but if the first point of contact is rude it’s not a good impression with which to start.
Visited Don't know on January 2023
Review titled Rotherham Hospital
Replied on 01 February 2023
Hello my name is Samantha, Head of Patient Experience at Rotherham Hospital. I am sorry to read of your difficulties with switched board, as it is always our intention to provide the best service possible. The Physiotherapy departments direct number is 01709 424400. However, if you would like to contact the Patient Experience Team on 01709 424461 we can certainly request that a member of staff contact you directly, or alternatively you can email the team at the following address, your.experience@nhs.net and they will ensure your details are passed onto the department for their attention.
Provided by Care opinion
-
Review titled First class servicr
Rated 5 stars out of 5
by Paul Betts - Posted on 05 January 2023
Having spent 16 days in hospital over Christmas and new year in the CCU ward and Medical Assessment Wards I would personally like to thank all of the staff from the cleaners, nurses and support staff right through to the consultants for their 1st class service. Absolutely fantastic service including the hospitals phone call the following day to check on me. If I had gone private I doubt that I would have had better service. The meals I received were all first class with no complaints. I feel you all deserve a huge thank you from the bottom of my heart. Best regards and thank you Paul Betts
Visited Cardiology on December 2022
Review titled Rotherham Hospital
Replied on 09 January 2023
Hello Paul, my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your recent care and treatment. Such positive feedback is always greatly appreciated and please be assured I will make both teams aware of your experience. I would also like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
-
Review titled Car Park
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2022
This needs seriously reviewing. Cars are parking anywhere (not in parking bays) and blocking cars in that have parked correctly. I have just witnessed this and went to help a stressed lady who was unable to get out due to inconsiderate people parking there cars.
Visited Don't know on October 2022
Review titled Rotherham Hospital
Replied on 25 October 2022
Hello, my name is Samantha, Head of Patient Experience at the Hospital. I am sorry to read of your experience but please be assured we are aware of the parking difficulties, and we are actively looking at ways to improve and increase the car parking spaces on site. We are also in the process of installing Automatic Number Plate Recognition (ANPR).
Provided by Care opinion
-
Review titled Excellent medical care, but understaffed
Rated 5 stars out of 5
by Patricia C - Posted on 25 September 2022
I had to spend time in A&E Thursday early hours til afternoon for 13 hours. Although I had a long wait, I cannot fault the kindness, and professional treatment I received from all staff involved. The department was relatively busy. When I was in triage I was told there would be a 10 hour wait. When I did get to see the nurses and doctors they were apologetic about the long wait. I felt they were doing their very best to treat people despite the department being understaffed. It is just a shame that patients had an extremely long wait, obviously due to low staffing levels. I was lucky that I had my husband with me and he went several times to fetch us a cup of tea and something to eat from the hospital cafe - the coffee machine in A&E was out of order and the only edible things to buy were confectionery. People on their own had no way of getting some proper food during the 12+ hour wait. A lady with a tea trolley did appear once in the morning, but no one after that (I was discharged around 5 pm Thursday having spent 13 hours in the department).
Visited Accident and emergency services on September 2022
Rotherham Hospital has not yet replied.
-
Review titled Brilliant staff
Rated 4 stars out of 5
by Ian Houghton - Posted on 04 October 2022
hi,I was admitted to hospital on 7th september and was in for just short of three weeks,being discharged on 26th september. the care by all the staff on ward b10 was exceptional and anything required was dealt with. please pass on my sincere thanks to all the staff on the ward. ian
Visited General Surgery on September 2022
Review titled Rotherham Hospital
Replied on 17 October 2022
Hello, Ian thank you for taking to time post your kind comments regarding your recent care on Ward B10. Please be assured I will make the team aware of your positive feedback as this is always greatly appreciated. May I also wish you well for the future. Kindest Regards Samantha, Head of Patient Experience
Provided by Care opinion
-
Review titled Recommendations
Rated 3 stars out of 5
by Anonymous - Posted on 13 August 2024
I was sorry that, in her last 10 days of life, my Mum had to wait 13 hours in A&E after shielding for months, then was transferred to 4 different wards / rooms before being moved to a hospice for just one night. Every ward was different (one being for dementia patients) and none were cancer wards, which she was suffering from. All her notes and prescribed drugs had to be transferred each time, and prescriptions re ordered which took time, and there seemed to be some gaps in communication. I felt I had to be her advocate and speak for her as she quickly went from being very alert, fully compus mentus and very physically capable to being very weak. Nurses were very kind and worked really hard as wards seemed short staffed. Mum wanted to eat but it seemed a long time until the decision was made to put anti nausea drugs via a pump into her stomach. One ward was giving solid food and nurses didn't have much time to help feed or mash food. I was sorry I couldn't visit during mealtimes to help. No feed drip was offered and IV drip was withdrawn until I asked for it to be reinstated, as I knew she hadn't kept liquids down. I am sure there were good reasons why certain medical decisions were made (and I know there are time limitations for busy staff) but I would have appreciated more communication as to reasons for treatment and withdrawal of treatment, and care choices. I am also sorry that I wasn't with her when she was told she only had weeks or months to live, though I visited almost every hour during visiting times. The breast-care nurse seemed difficult to get hold of and I valued any time any staff found to give me updates, as I found that to be very supportive during an emotional and difficult time.
Visited Accident and emergency services on September 2022
Rotherham Hospital has not yet replied.
-
Review titled Ridiculous wait times
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
I am currently sat in A&E with my 78 year old father who fell & hit his head on concrete sufferring a nasty cut & severe concussion resulting in him being in a state of unconciousness forva significant amount of time. We arrived at A&E at 4pm & its currently 4am the following morning. We are yet to see a doctor who we believe to be the only doctor on duty. One doctor to look after a waiting room so full that hospital security is now removing the patients accompanying family members to make room for more patients to arrive in the crowded waiting room. I don’t doubt the nurses & doctors work tirelessly, however, there are obviously not enough of them and/or the management of the A&E is sub standard. Next time me or my family are in need of A&E we will travel further afield to a different hospital as it quite honestly cannot be worse. Lastly, please don’t bother replying with the stock answer that I have seen throught these reviews, this is more to warn other people & encourage them to go elsewhere.
Visited Accident and emergency services on September 2022
Rotherham Hospital has not yet replied.
Information supplied by The Rotherham NHS Foundation Trust