Rotherham Hospital
Moorgate Road, Rotherham, S60 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Rotherham Hospital.
Reviews
-
Review titled Best care
Rated 5 stars out of 5
by Hazel Marshall - Posted on 22 May 2023
My husband was admitted to a &e after a fall and the ambulance team and a&e were really great thank you to all the staff who cared for Anthony Marshall
Visited Accident and emergency services on May 2023
Review titled Rotherham Hospital
Replied on 25 May 2023
Hello my name is Samantha and I am the Head of Patient Experience for Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your husbands visit to our UECC. Such positive feedback is always greatly appreciated and please be assured I will inform the team of your positive experience. I would also like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
-
Review titled The NHS system is broken!
Rated 1 star out of 5
by Christina Hurst - Posted on 10 April 2023
After being taken to hospital by ambulance with pain, shaking and vomiting etc, the seeing triage and having blood tests was the easy part. Then the wait..I could not put up with the pressure caused on my stomach from being sat in a seat and my husband asked twice if there was a chair with the back that went down or somewhere I could lay to take this pressure away..that was a resounding no. After already waiting nearly 7 hours I told my husband I couldn't bare it another minute and to ask how many more were being seen before me. I heard the receptionist tell him 'you've only been here 6 1/2 hours,some people have been waiting 12, so it could be another few hours' I said thats it I'm going home.I had to lay down.I took the canula off (the needle had come out anyway) and came home. My problem still not resolved so my granddaughter contacted 111,a nurse rang me about 3 hours later and said to go back to A and E and say they had said to take me to see a Doctor on the Surgical Ward. We bypassed the A and E and went straight to the ward to see if I could get seen. We had arrived there in less then an hour after speaking to them, only to be told Sorry but there was no Doctor, he had gone home at 3pm, this was 3.50pm. So if we had 'booked in' at the A and E again first, what would have happened? Would I have to sit in pain again until the next day? I came home! So I'm still in pain and discomfort now but will put up with it until I can see a GP. The NHS service is broken. We talked to people who had been waiting 12/13 hours to see a doctor. There were people with kids and babies that were there when we arrived and still there when we left.Its wrong! If I'd been sat with an amputated leg I would still have prefered the kids were sorted first. I do actally feel sorry for the reception staff in general who you can see are getting it in the neck from patients that are fed up. ( other than the one who seemed to think we should be thankfull we had only been there for 61/2 hours). I was taken by ambulance at 9pm Thur evening and left at 4am Fri having not been seen by a Doctor. Some people had been there 12 hours. All we were asking for was a layback chair or anything to lay back on and we would have reluctantly waited alongside all the others but not even that would be given.
Visited Accident and emergency services on April 2023
Review titled Rotherham Hospital
Replied on 12 April 2023
Hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I was truly sorry to read of your recent experience in UECC. It is always our intention to provide the best service possible and as such disappointing when our services fall below the expectations of our patients and their families. Given the issues you have raised and if you would like the Patient Experience Team to look into this matter further on your behalf please contact the Patient Experience Team on 01709 424461 Monday to Friday 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your details. Kindest regards Samantha
Provided by Care opinion
-
Review titled Great care and consideration
Rated 4 stars out of 5
by Angela - Posted on 20 April 2023
I left a lengthy message as I wanted to commend all who I saw in A&E but alas I couldn't do this so I will hope you all know who you are. On Tues 18th April I came to A&E on my GP's advice. All from the girl on the door inviting me to sit as she took my details as she saw I wasn't well through to nurses, the consultant (he was great), on to the scan team could not have treated me any better or more respectfully. Well worth my wait. More money will provide more staff to help you all in many ways plus more blood pressure monitors needed in each consulting room so all the hard working A&E team don't have to run from one room to another looking for one. You deserve it and more. Well done to you all in a bad and very busy climate. Angela
Visited Accident and emergency services on April 2023
Review titled Rotherham Hospital
Replied on 20 April 2023
Hello Angela my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on NHS UK regarding the care you received in UECC on the 18th April. Such positive feedback is always greatly appreciated by the team and please be assured I will make the team aware of your experiences. Kindest Regards Samantha
Provided by Care opinion
-
Review titled Doctors strike
Rated 5 stars out of 5
by Philip Taylor - Posted on 13 April 2023
Sent by gp with pain in chest, junior doctors strike was on expected long waiting times, department seems very organised 1st time I had been in years, seen to quite quickly, I was there a total of 5 hours but was processed through various departments and I must say all the staff were very friendly and may say happy doing their job and was very pleased with the results I received,
Visited Accident and emergency services on April 2023
Review titled Rotherham Hospital
Replied on 14 April 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on NHS UK regarding the care you received in UECC this week. Such positive feedback is always greatly appreciated by the team and please be assured I will make the team aware of your experiences. Kindest Regards Samantha
Provided by Care opinion
-
Review titled Fantastic efficient caring service in a&e
Rated 5 stars out of 5
by Helen S - Posted on 24 April 2023
For all the negativity and bad press that national a&e depts have received over last few years regarding waiting times and overcrowded waiting rooms, I think Rotherham Uecc has forged through the troubles and come out the other side, shining. From being greeted professionally at the front door by the Primary care team, with a caring , efficient attitude to the consultation with an a&e consultant who was just marvellous and sorted my health problems with compassion, empathy, professionalism and a smile, I am in awe of the work everyone does here. The Eda was brilliant too. There’s been a massive improvement and I am so appreciative of your service. Thankyou Rotherham Uecc you are all superstars !
Visited Accident and emergency services on April 2023
Review titled Rotherham Hospital
Replied on 02 May 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on NHS UK regarding the care you received in UECC recently. Positive feedback is always greatly appreciated and please be assured I will make the team aware of your experience. I would also like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
-
Review titled Caring, Clean and Friendly Hospital
Rated 5 stars out of 5
by Lisa Hoyland - Posted on 20 March 2023
Now I’m feeling better i just wanted to say thank you to all the staff who looked after me when I had to visit A&E last week. The care I received was faultless. I was given swift and thorough treatment for what could have been a nasty eye infection. However, thanks to them it was caught early enough not to become too serious. From reception, through to the triage and blood collection team, the A&E doctor, the nurses and the lovely man who got me ready for the CT scan, they are all a credit to the hospital and the NHS. Thank you all so much.
Visited Accident and emergency services on March 2023
Review titled Rotherham Hospital
Replied on 21 March 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on NHS UK regarding the care you received in UECC recently. Such feedback is always greatly appreciated and please be assured I will make the team aware of your positive experience. I would also like to wish you well for the future.
Provided by Care opinion
-
Review titled 100% happy with my Mammogram
by courageee76 - Posted on 15 March 2023
My mammogram was today. I was petrified and incredibly anxious, close to cancelling and denying the risks. You only need to hear one person say it so painful... to set your mind off in a cacophony of crazy pain scenarios! I have large breasts, KK to be precise so I was particularly worried about compression. Turns out, absolutely worried myself sick (almost literally) for nothing. The nurse was lovely, explained everything thing and allayed all my fears real and imagined. I feel really stupid for overthinking it. Yes its compression but its manual and slow, controlled by hand in the final part with the nurse doing it right next to you. I'm a shameless scaredy cat with pain, it did not hurt nor was it terribly uncomfortable. Of course this is my body and mind's experience, however I feel good to be sharing it in the hope many women who read it may be reassured. You only truly know once you've been through it and of course we don't all have the same nurse, hospital etc. 100% happy with Rotherham hospital today.
Visited March 2023
Provided by Care opinion
Review titled Rotherham Hospital
Replied on 16 March 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on Care Opinion regarding your recent mammogram. Such positive and personal feedback is always greatly appreciated. Please be assured I will share this with the Breast Screening team. I would also like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
-
Review titled Wonderfully Reassuring Experience
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2023
I needed to attend the Urgent and Emergency Care Centre and was met with kindness and care from the first contact with the reception staff all the way through to nurses, doctors and technicians. All were polite and most importantly they took the time to listen properly. Any instructions were given clearly which was very reassuring. I then spent some time on the Same Day Emergency Care ward where once again the staff were marvellous despite working under a lot of pressure. My health problems were dealt with as quickly as possible and I could return home feeling cared for and with a clear plan for the future. Thank you to everyone involved.
Visited Accident and emergency services on March 2023
Review titled Rotherham Hospital
Replied on 03 March 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on NHS UK regarding the care you received in UECC and then SDEC. Such positive and thoughtful feedback is always greatly appreciated and please be assured I will make the team’s aware of your experiences. I would also like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
-
Review titled Shocking !!
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
This A&E is shocking & should be looked into, ! People waiting minimum of 8-12 Hours + waiting this time before even been assessed ! what has happened to our NHS. the standard advertised wait time on NHS is 4 Hours why are we waiting double / triple This & then been sent home, I was sent Numerous times by my GP due to chest pains, dizziness & shortness of breathe i sat hours & hours without any checks to be sent home to see GP without any checks apart from blood tests Other family members been & waited over 12 hours with shocking treatment. Staff just keep saying no beds.More Like No Drs … as they only Seem to pull the odd person every few hours From the waiting room Is this what our national health care is coming to ?? Shambles
Visited Accident and emergency services on February 2023
Review titled Rotherham Hospital
Replied on 12 April 2023
Hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I am sorry to read of the delays you experienced in UECC as it is always our intention to provide the best service possible. Can I please ask that you contact the Patient Experience Team who will be able to look into this matter further on your behalf. The Team can be contacted in 01709 424461 Monday to Friday 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your details. Kindest regards Samantha
Provided by Care opinion
-
Review titled Oncology Department Great
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
Service from the Oncology department first class could not fault any aspect, treated with respect at all times. Appointments on time all staff giving more than 100 %
Visited Colorectal cancer services on February 2023
Review titled Rotherham Hospital
Replied on 19 May 2023
Hello my name is Samantha and I am the Head of Patient Experience for Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your Oncology care and treatment. Such positive feedback is always greatly appreciated and please be assured I will inform the team of your positive experience. I would also like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
Information supplied by The Rotherham NHS Foundation Trust