Royal Albert Edward Infirmary
Wigan Lane, Wigan, Lancashire, WN1 2NNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kind and Caring Staff. Excellent facility.
Rated 5 stars out of 5
by Lyn - Posted on 13 March 2024
The staff were amazing, every single one from the consultant to the nurses, receptionist and snacks lady, treated me with kindness and respect. They knew I was terrified and explained everything, gave me time to ask questions and I felt safe, comfortable and reassured. The bronchoscopy was good, I barely felt it, a small moment of coughing and then I watched it on the ultrsound screen. More sedation was available if needed. Department was clean and the recovery room had lovely soup and sandwiches. Not going to mention the parking lol but everything else was exactly as it should be, the NHS at its best. Thankyou.
Visited Diagnostic Endoscopy on March 2024
Royal Albert Edward Infirmary has not yet replied.
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Review titled Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
I have been sat in the endoscopy unit The receptionist there is the most polite lady I have ever come across
Visited Diagnostic Endoscopy on February 2024
Royal Albert Edward Infirmary has not yet replied.
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Review titled Incorrect information on website
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2024
We are encouraged to avoid a&e where possible. Visited pharmacy and was advised had an infection and needed antibiotics. Went to urgent care centre at Wigan Infirmary at 18:40 to be told they close at 7pm and do I would have to go to a&e. This website stated that it is open 8am to 11pm. I am now at home waiting for a call back from 111 as I did not feel that needing a prescription for antibiotics justified clogging up a&e.
Visited Urgent Treatment Centre on February 2024
Royal Albert Edward Infirmary has not yet replied.
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Review titled Nursing care in difficult conditions
Rated 5 stars out of 5
by Ann Murphy - Posted on 20 February 2024
I was taken to Wigan infirmary via an ambulance due to a head injury following a fall. Ambulance came promptly. Triage took place on arrival. I was placed in an area on a corridor. I received excellent and timely investigation and treatment. The nurses, doctors and kitchen staff were helpful and friendly. Yes it wasn’t ideal on the corridor with lots of noise and through traffic but I was so glad I was being care for. Due to lack of sleep I was allowed home and monitored by the virtual team. People may complain about the conditions but the only thing I didn’t have was a bed. It all clearly needs sorting out but I couldn’t have received any better treatment. Especially thanks to them all working in such conditions.
Visited Accident and emergency services on February 2024
Royal Albert Edward Infirmary has not yet replied.
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Review titled Fantastic throughout
Rated 5 stars out of 5
by Carol Ashall - Posted on 08 January 2024
I went to A&E after calling 111 and being given ambulance outcome. Made my way there rather than taking an ambulance. I was short of breath and had already had a coursenof anti bi and steroids and no improvement.Was seen at triage and sent to Urgent Care Unit. Had blood tests, x ray and given nebulizer. Rather than be admitted and have to wait for a bed I left with a different anti bi and increased steroids with and appt for the next day in Same Day Emergency Care. Left there with even more steroids and 2 inhalers. Next day got a call to go to Wrightington for a CT scan of my chest. I cannot fault any part of the service I've received, from the speed to the follow ups happening. These departments are amazing.
Visited Urgent Treatment Centre on January 2024
Review titled Royal Albert Edward Infirmary
Replied on 16 January 2024
Thank you for sharing your feedback of the different services you have recently encountered. I will ensure that your kind words are shared with the teams. May I wish you well and hope that you are feeling better. Kind regards Emma Swift Deputy Head of Patient Relations and PALS
Provided by Care opinion
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Review titled What a wsit
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2024
Attended A&E with disabled daughter, who had fractured her patella. After being assessed and treated, we had to sit in the corridor for fifteen hours, for her to be reviewed by assessment team, as she lives alone. No beds available. Other patients we talked to, had been sat in chairs/wheelchairs for between two and three nights. It is a sad reflection of where the NHS is, at the moment This is not a criticism of the staff.
Visited Accident and emergency services on January 2024
Royal Albert Edward Infirmary has not yet replied.
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Review titled Great team
Rated 5 stars out of 5
by ian thompson - Posted on 14 December 2023
Had all teeth removed in 2 sessions. 2 different teams both giving excellent treatment and care. They both treated me with care and respect and kept checking if I was ok
Visited Oral and Maxillofacial Surgery on December 2023
Review titled Royal Albert Edward Infirmary
Replied on 16 January 2024
Thank you for taking the time to post about your recent treatment. I will share your kind feedback with the team who I am sure will be very pleased. Kind regards Emma Swift Deputy Head of Patient Relations and PALS
Provided by Care opinion
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Review titled NHS Dotor's and Nurses are Angels!
Rated 5 stars out of 5
by Lilli Broadbent - Posted on 02 November 2023
I was admitted for day care surgery for a Femoral Hernia at the Christopher Holm Building. I was so impressed by the level of care and kindness I had from my nurses. They were so attentive, friendly and caring. I felt extremely well looked after.
Visited Emergency Abdominal Surgery on November 2023
Review titled Royal Albert Edward Infirmary
Replied on 09 November 2023
Thank you for taking the time to post about your procedure, I am so pleased to read of your experience and will share your kind words with the team. May I wish you well in your recovery. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Wonderful care
Rated 5 stars out of 5
by Pamela Penlington - Posted on 10 October 2023
My daughter gave birth to my first grandchild. Staff were professional, caring and attentive to us all. Facilities were clean and well maintained. Delivery Room was lovely. Treated us as individuals. Gave us a wonderful experience. Thank you.
Visited Maternity services on October 2023
Review titled Royal Albert Edward Infirmary
Replied on 09 November 2023
Many congratulations on the safe arrival of your first grandchild and thank you for taking the time to share your feedback on your daughter’s experience. I will ensure this is passed on to the matron in this area to share with her staff. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Exceptional care
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
I was referred from Leigh Walk in Centre with a suspected Dvt in my leg. On arrival was made to feel welcome by reception, and shown to my chair, within an hour bloods had been taken, obs and heart and lungs listened to. I saw three different nursing staff who listened to my symptons and were sympathetic and pleasant.I was told what would be happening and back in my chair was offered tea coffee, sandwiches and soup. Good for me because I had to miss breakfast and needed to take my medication. Within another two and a half hours I was given a Scan on my leg, and ten minutes later was speaking to a consultant and a senior nurse I had seen previously ,and was told I didn't have a Dvt, after advice on how to manage my injury I was told I could leave. I cannot praise the professionalism and friendliness of the staff too highly. All in all I was dealt with in just under four hours. The Nhs at its best. We'll done to all staff including the catering ladies at the Sdec
Visited Urgent Treatment Centre on September 2023
Review titled Royal Albert Edward Infirmary
Replied on 20 September 2023
Thank you for taking the time to post about your experience attending Leigh Walk in Centre. I will share your kind feedback with the team who I know will be very pleased to receive it. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
Information supplied by Wrightington, Wigan and Leigh NHS Foundation Trust