Royal Albert Edward Infirmary
Wigan Lane, Wigan, Lancashire, WN1 2NNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A very disappointing experience
by Wigan9864 - Posted on 12 September 2023
I found my visit an absolute joke, no communication, 12 hours in A and E, then into assessment area, designated nurse spent majority of their time sat at a computer screen in-between over 4 hours on their mobile phone. I found this totally useless. Medical team doctor was extremely informative and pleasant, some nursing staff were more concerned in booking next cruise and various drinks packages all in all a very disappointing experience would consider traveling out of town for treatment.
Visited September 2023
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Review titled Royal Albert Edward Infirmary
Replied on 20 September 2023
I am very sorry to read of your experience, thank you for providing this feedback which I will ensure is directed to the ward leader. If you would like to discuss this further, please do contact our team on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Cardiology department
Rated 1 star out of 5
by Leslie howcroft - Posted on 26 January 2024
I was admitted to A&E on the 14th of September after collapsing at home due to an irregular heartbeat. I was referred to Sdec and saw a specialist who advised to start taking betablockers and blood thinners and arranged a 24hr heart monitor. I returned the heart monitor on the 4th of October and was advised results would be sent back to my GP within 6-8 weeks. Since then I've been having horrendous side affects from the beta blockers.Dizzyspells and horrific hallucinations which keep me up all night. I visited my GP who advised she could not do anything until the results where back from cardiology. I also have a pain blocking injection in my spine to help me walk and this has now been refused until they have a report back from cardiology leaving me housebound and in agony. I have visited my GP 3 times to request help In getting these results and was told we have to wait to hear back from cardiology. I'm on the waiting list for a cardiology appointment but nobody has rang and it says to chase them after the 2nd of February. I'm utterly disgusted In being left in agonising pain and with horrendous side affects and nobody even contacting me. My quality of life has totally diminished. I visited my GP again yesterday and she said to just stop taking the Beta blockers! How is this good advice it even says on the label not to stop taking them.
Visited Cardiology on September 2023
Royal Albert Edward Infirmary has not yet replied.
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Review titled Efficient and informative
Rated 5 stars out of 5
by Carol Liptrot - Posted on 13 August 2023
I was referred to rapid diagnostic clinic on 27/7 by GP. They called me on the 31/7 and had a phone consultation which resulted in being told I needed an urgent CT scan, I was called on the 3/8 and given appointment for scan on 5/8. My appointment was in the early evening and on entering the department was seen immediately by a lovely kind gentleman who put me at ease, he explained the procedure fully and carried it out quickly. All in all from leaving home, having the scan, waiting for taxi and returning home took 50 mins! Brilliant and now just waiting for results.
Visited Diagnostic Imaging on August 2023
Review titled Royal Albert Edward Infirmary
Replied on 14 August 2023
Thank you for sharing your feedback, I am so pleased this was an efficient and positive experience for you. I will ensure your comments are shared with the team. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Exceptional care
Rated 5 stars out of 5
by Paris Powell-Norman - Posted on 25 August 2023
I was referred to Lowton Ward from A&E and the care I received there was absolutely amazing. I would personally like to thank the health care Assistants and a nurse(you know who you are) please make sure this message gets forwarded to Lowton Ward please
Visited Don't know on August 2023
Review titled Royal Albert Edward Infirmary
Replied on 20 September 2023
Thank you for posting your kind words about your time on Lowton Ward. I will certainly share your feedback with the team, I know they will be very pleased. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Longest wait
Rated 1 star out of 5
by Anonymous - Posted on 30 July 2023
Took an elderly family member to the walk in centre first who advised to go straight to accident and emergency for swollen legs and black outs leading to falls. Most recent fall resulted in severe skin damage and tears in his arm. Arrived at Accident and emergency but we didn't even get chance to explain the issues, just got sent to an alternative part of the hospital. 4 hours later they send us back to Accident and emergency. By this time it's packed. No communication from professionals as to what the treatment plan was. Occupational therapist did an assessment (she was really nice) however, she arranged a home visit for 3pm. Told us this at 2.15pm, family member got discharged at 2.45pm. Had to rearrange the appointment ourselves. From the start they told us there was nothing wrong with BP to be leaving with a prescription for medication for low BP??? Our family member is 86 and from start to finish the whole process took 30 hours. All the time he was sat in Accident and emergency He was offered 2 drinks and 1 sandwich and cold toast. Unfortunately there was lots of people who didn't need to be there causing delays to others who were in greater need. I worry for the future of healthcare in our area.
Visited Accident and emergency services on July 2023
Review titled Royal Albert Edward Infirmary
Replied on 14 August 2023
Thank you for taking the time to share your feedback. I was sorry to read of your experience when attending A&E with your loved one. I will share your comments with the Matron in this area, but of your do wish to discuss this further, please contact our team on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Amazing service. Super friendly and supportive staff!
Rated 5 stars out of 5
by Josh - Posted on 20 June 2023
After being bitten by a cat, it turned into a nasty infection in which my GP advised me to go to hospital. Unfortunately after blood tests I was told I had a very high infection and needed IV antibiotics, and that they needed to keep me in overnight to give me fluids and further antibiotics. Even though the hospital was extremely busy, and the nurses and doctors were clearly understaffed they were still super efficient, and helped me whenever I asked with a smile. I was out of hospital the next afternoon thanks to their great work. I have never had to stay overnight at a hospital before, so I am super happy that such a great hospital is next to me if I ever need it again. Thank you for everything you do.
Visited Accident and emergency services on June 2023
Review titled Royal Albert Edward Infirmary
Replied on 14 August 2023
Thank you for your post. I am pleased to read that you had such a positive experience at what must have been a worrying time for you whilst unwell. I will share your kind words with the team, who I am sure will be very pleased. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Poor care
Rated 2 stars out of 5
by Eva Mala - Posted on 08 June 2023
My son struggled about 6 days of high temperature and bellyache. He spent on rainbow award 2 nights, nurses was very kind but the doctor care was very poor. Every day Ive been told, they will do blood test but from some reason nobody did it. Also last day the doctor told us my boy can goes home and if he get worst, get back to hospital and he also refused to do blood test even my boy still didn't feel well. Then only he noticed that my son had high temp the other night and changed his mind. I understand doctors are busy but once my son is in the hospital all what I need is proper medical care.
Visited Children's & Adolescent Services on June 2023
Review titled Royal Albert Edward Infirmary
Replied on 12 June 2023
Thank you for your posting. We were sorry to learn of your experience of our childrens services. Please contact the Patient Relations Department on 01942 822376 who would be happy to listen to your concerns and investigate these. Kind regards Vicky Bolton Head of Patient Relations/PALS
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Review titled Poor management & treatment (Horrible place to be!)
Rated 1 star out of 5
by Matthew Hamilton - Posted on 02 July 2023
To start with i want to say the majority of Health care staff and nursing are Amazing, the amount of abuse and anything and everything else they are targeted with by patients is disgusting and they deserve an award for being so patient and professional at all times ensuring the patient is safe and well even though they may have just been attacked or harmed by them. The medical staff on a whole seem to be to far ahead within their heads to even think about looking after the patients the same way as the under paid healthcare staff (HCA's, Nurses, etc). I have seen consultants, specialist registrars and junior doctors of which most seem like things are below them to conduct or partake within. Currently i am writing this from one of the beds within the hospital as i have been here three weeks still having the exact pain and more without a fully pledged treatment plan to care for me. The pain is there always and the pain management team don't want to know! When they are meant to see you their answer is oh well can wait to Monday been long enough and the patient has lasted that long (clearly wants to get to their plans for the weekend considering it was a Friday!). So to top of the pain that i am getting from Peripheral Neuropathy condition which is extreme nerve pain being sent from my brain to my feet with a shooting feeling 24/7 which sits at around 5/6 pain level and gets to a 11/10 around the other times which has be into a foetal ball position and in tears (this is meant to be okay to manage as is!). To top it off i have been experiencing water retention which only was present in my legs now in my abdomen that is leaking and growing by the day that is is now across the whole abdomen and i struggle to breathe, move, sleep and have to stay sitting up otherwise it feels like someone is sitting on your chest. The doctor admits it is beyond his expertise and would need to speak to someone else but thinks this will need to wait till Monday to be addressed. So an asthmatic patient will need to wait for the fluid to continue to build up and cause further stress and difficulty in breathing. Again try not to come here but thank you to most of the staff on Standish ward, just the real workers and not those collecting a pay check and watching their phones!
Visited Pain Management on June 2023
Review titled Royal Albert Edward Infirmary
Replied on 14 August 2023
Thank you for taking the time to post about your experience and situation. Please do contact our team if you require any assistance or would like to discuss your concerns further. They can be contacted on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled waste of time
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
waiting to be treated even when sent by gp for heart tracing was left 6 hrs and never offered a drink or a sandwich even tho im diabetic some getting seen with constipation over me i ended up walking out im never going back there again even if a life or death stop blaming covid
Visited Accident and emergency services on June 2023
Review titled Royal Albert Edward Infirmary
Replied on 14 August 2023
I was saddened to read of your experience whilst attending hospital, thank you for taking the time to post your experience. I have shared your comments with the Matron of this area but should you wish to discuss this further, do contact our team on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Feel so unsupported as a patient
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2023
I can't put into words how unsupported I feel .I had a recent echocardiogram the physiologist was great .the aftercare ..nom existent ! Unable to contact anyone answer machine in use ..or several times now a bloke answers who is quite rude actually and abrupt ..I told him I was returning a call and was now worried ..he spoke to me like I was a Dummy .. please train your staff .I'm a X Staff Nurse I'd never speak to a patient in such a patronising way .. totally unacceptable
Visited Cardiology on May 2023
Review titled Royal Albert Edward Infirmary
Replied on 12 June 2023
Thank you for your posting and sharing your experience. I was sorry to read of your concerns as this is not what we would wish for any of the patients, relatives or carers who use our hospitals. I would be happy to investigate your concerns on a more formal basis if you would like to contact the Patient Relations/PALS Department on 01942 822376 Kind regards Vicky Bolton Head of Patient Relations/PALS
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Information supplied by Wrightington, Wigan and Leigh NHS Foundation Trust