Royal Albert Edward Infirmary
Wigan Lane, Wigan, Lancashire, WN1 2NNContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Poor management & treatment (Horrible place to be!)
Rated 1 star out of 5
by Matthew Hamilton - Posted on 02 July 2023
To start with i want to say the majority of Health care staff and nursing are Amazing, the amount of abuse and anything and everything else they are targeted with by patients is disgusting and they deserve an award for being so patient and professional at all times ensuring the patient is safe and well even though they may have just been attacked or harmed by them. The medical staff on a whole seem to be to far ahead within their heads to even think about looking after the patients the same way as the under paid healthcare staff (HCA's, Nurses, etc). I have seen consultants, specialist registrars and junior doctors of which most seem like things are below them to conduct or partake within. Currently i am writing this from one of the beds within the hospital as i have been here three weeks still having the exact pain and more without a fully pledged treatment plan to care for me. The pain is there always and the pain management team don't want to know! When they are meant to see you their answer is oh well can wait to Monday been long enough and the patient has lasted that long (clearly wants to get to their plans for the weekend considering it was a Friday!). So to top of the pain that i am getting from Peripheral Neuropathy condition which is extreme nerve pain being sent from my brain to my feet with a shooting feeling 24/7 which sits at around 5/6 pain level and gets to a 11/10 around the other times which has be into a foetal ball position and in tears (this is meant to be okay to manage as is!). To top it off i have been experiencing water retention which only was present in my legs now in my abdomen that is leaking and growing by the day that is is now across the whole abdomen and i struggle to breathe, move, sleep and have to stay sitting up otherwise it feels like someone is sitting on your chest. The doctor admits it is beyond his expertise and would need to speak to someone else but thinks this will need to wait till Monday to be addressed. So an asthmatic patient will need to wait for the fluid to continue to build up and cause further stress and difficulty in breathing. Again try not to come here but thank you to most of the staff on Standish ward, just the real workers and not those collecting a pay check and watching their phones!
Visited Pain Management on June 2023
Review titled Royal Albert Edward Infirmary
Replied on 14 August 2023
Thank you for taking the time to post about your experience and situation. Please do contact our team if you require any assistance or would like to discuss your concerns further. They can be contacted on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled waste of time
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
waiting to be treated even when sent by gp for heart tracing was left 6 hrs and never offered a drink or a sandwich even tho im diabetic some getting seen with constipation over me i ended up walking out im never going back there again even if a life or death stop blaming covid
Visited Accident and emergency services on June 2023
Review titled Royal Albert Edward Infirmary
Replied on 14 August 2023
I was saddened to read of your experience whilst attending hospital, thank you for taking the time to post your experience. I have shared your comments with the Matron of this area but should you wish to discuss this further, do contact our team on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Feel so unsupported as a patient
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2023
I can't put into words how unsupported I feel .I had a recent echocardiogram the physiologist was great .the aftercare ..nom existent ! Unable to contact anyone answer machine in use ..or several times now a bloke answers who is quite rude actually and abrupt ..I told him I was returning a call and was now worried ..he spoke to me like I was a Dummy .. please train your staff .I'm a X Staff Nurse I'd never speak to a patient in such a patronising way .. totally unacceptable
Visited Cardiology on May 2023
Review titled Royal Albert Edward Infirmary
Replied on 12 June 2023
Thank you for your posting and sharing your experience. I was sorry to read of your concerns as this is not what we would wish for any of the patients, relatives or carers who use our hospitals. I would be happy to investigate your concerns on a more formal basis if you would like to contact the Patient Relations/PALS Department on 01942 822376 Kind regards Vicky Bolton Head of Patient Relations/PALS
Provided by Care opinion
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Review titled Great staff
by MazMigd - Posted on 05 May 2023
I dislocated my knee and the ambulance were great and once in a&e the ambulance stayed with me and the staff for a while helping. The staff at Wigan were lovely and had good energy. The pain relief was well medicated and looked after. The accident occurred at 5:20pm, i was at the hospital by 7pm and got discharged between 12-2am. Happy with the service and grateful.
Visited April 2023
Provided by Care opinion
Royal Albert Edward Infirmary has not yet replied.
Information supplied by Wrightington, Wigan and Leigh NHS Foundation Trust