Royal Albert Edward Infirmary
Wigan Lane, Wigan, Lancashire, WN1 2NNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Feel so unsupported as a patient
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2023
I can't put into words how unsupported I feel .I had a recent echocardiogram the physiologist was great .the aftercare ..nom existent ! Unable to contact anyone answer machine in use ..or several times now a bloke answers who is quite rude actually and abrupt ..I told him I was returning a call and was now worried ..he spoke to me like I was a Dummy .. please train your staff .I'm a X Staff Nurse I'd never speak to a patient in such a patronising way .. totally unacceptable
Visited Cardiology on May 2023
Review titled Royal Albert Edward Infirmary
Replied on 12 June 2023
Thank you for your posting and sharing your experience. I was sorry to read of your concerns as this is not what we would wish for any of the patients, relatives or carers who use our hospitals. I would be happy to investigate your concerns on a more formal basis if you would like to contact the Patient Relations/PALS Department on 01942 822376 Kind regards Vicky Bolton Head of Patient Relations/PALS
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Review titled Great staff
by MazMigd - Posted on 05 May 2023
I dislocated my knee and the ambulance were great and once in a&e the ambulance stayed with me and the staff for a while helping. The staff at Wigan were lovely and had good energy. The pain relief was well medicated and looked after. The accident occurred at 5:20pm, i was at the hospital by 7pm and got discharged between 12-2am. Happy with the service and grateful.
Visited April 2023
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Royal Albert Edward Infirmary has not yet replied.
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Review titled Great maternity care throughout
Rated 5 stars out of 5
by Catherine Hudson - Posted on 15 July 2023
We had a great experience with Wigan Maternity services throughout our journey from early pregnancy to being discharged to the Health Visitor. We mostly saw the same midwife for each appointment, and that consistency meant that we could build a good relationship and she knew us well. They identified and acted promptly on a possible growth restriction, and they arranged for me to see another doctor when I was unsure whether induction was the right thing to do. My midwife even took my phone call on her day off to arrange for this! Growth scans were timely which helped with anxiety. I felt in competent hands throughout and every midwife had excellent communication skills to help reassure us, check our understanding and importantly, make the experience positive and happy! I had some anxieties about my own health in the lead up to the birth- these were listened to and nothing was too much. At the birth I reacted strongly to induction and baby’s heart rate decreased. This was acted on promptly and I felt that me and baby were safe. I believe the right decisions were made, but crucially I felt in control and that I could make my own choices. I’d love to thank people personally for their excellent care. I know how hard everyone works and it really does make a difference, thank you!!!
Visited Maternity services on March 2023
Review titled Royal Albert Edward Infirmary
Replied on 14 August 2023
Thank you for taking the time to post about your experience of the maternity services. I will ensure your kind words are shared with the team, who I know will be delighted. May I congratulate you on the new addition to your family. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Amazing care
Rated 5 stars out of 5
by Patricia Hesketh - Posted on 25 February 2023
Our son-in-law was admitted onto the respiratory ward from A & E. From the moment he was admitted onto the ward he was looked after by the most amazing respiratory and Haematology consultants. Tests were carried out every day and eventually a diagnosis was reached. The nursing staff also went above and beyond the call of duty in every way. As a family we would like to thank each and every one of you for the way you looked after our son-in-law and kept our daughter informed every step of the way and nothing was ever too much trouble We will never forget your kindness & dedication in a very stressful situation. We could not have had any better care. Thanks again to you all.
Visited Don't know on February 2023
Review titled Royal Albert Edward Infirmary
Replied on 27 March 2023
Thank you for your post, I will ensure the respiratory and haematology teams are aware of your positive feedback. I am sure they will be delighted that you have taken the time to provide it. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Atrocious parking.
Rated 3 stars out of 5
by Anonymous - Posted on 08 February 2023
Impossible to park at this hospital.Even in the surrounding streets,you are unable to park without a permit.After travelling all the way from Altrincham to visit a friend on the ward,we had to turn back without seeing him.What a wasted journey!
Visited Don't know on February 2023
Review titled Royal Albert Edward Infirmary
Replied on 22 March 2023
I am sorry to read of the difficulty you experienced when attempting to park at the hospital. If you would like to discuss this further, please do contact our team on 01942 822 376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Terrible parking
Rated 3 stars out of 5
by Anonymous - Posted on 23 February 2023
Visiting sick parent. Spent 1 hour circling for a parking space. Missed the 1 hour visiting by half an hour. (Tried the street parking but also none). Had to go a mile up the road and walk to make the last 30mins visiting (which isnt enough time when you need to speak to doctors). Very stressful. There is not enough parking available for visitors
Visited Major trauma on February 2023
Review titled Royal Albert Edward Infirmary
Replied on 27 March 2023
I am sorry to read of the difficulties you encountered when attempting to park for visiting, thank you for your post. I have directed your feedback to our estates and facilities team, but if you would like to discuss this further, please contact your team on 01942 822376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Inadequate and uncaring staff.
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2023
Shevington Ward, staff focused on avoiding care or engagement with patients. Requests for assistance go ignored, yet always plenty of nursing staff availible to 'police' visiting times. Meals left unattended, with no apparent attempt to encourage consumption. No updates or information regarding treatment or status fourth coming when enquiries made. Treatment and conditions fall well below the high standards provided elsewhere at this hospital site.
Visited Don't know on January 2023
Review titled Royal Albert Edward Infirmary
Replied on 22 March 2023
Thank you for taking the time to post. I am very sorry to read of your experience which I will share with the manager for this area. If you would like to discuss your concerns, please contact our team on 01942 822376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Children’s A&E & rainbow ward
Rated 5 stars out of 5
by Rosie - Posted on 06 February 2023
We brought our 10 week old son into A&E after he presented symptoms of something being seriously wrong, within minutes of seeing him the triage team in A&E got him started on antibiotics and treated him for worse case scenario (sepsis) straight away, we were then moved up onto rainbow wars within 3 hours of getting to the hospital, within 24 hours we had a confirmed diagnosis of meningitis and luckily we had got him there and the staff treated him so quickly that he should make a full recovery, I’ll be forever grateful to both the nurses and doctors in A&E & rainbow ward for saving his life
Visited Accident and emergency services on January 2023
Review titled Royal Albert Edward Infirmary
Replied on 22 March 2023
Thank you for taking the time to post about your experience, this must have been a very worrying time for you. I will share your kind words with the teams in A&E and on Rainbow ward. May I wish your son and you well with his recovery. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Fabulous service
Rated 5 stars out of 5
by Patricia Hesketh - Posted on 25 February 2023
Son in law came to A & E at an extremely busy time. Eventually he was given an x ray and was admitted onto a respiratory ward. Thank you to A & E for realising it was a serious illness and admitting him onto such a fabulous ward. Please let the dept know we are very grateful to them for the way they dealt with our son in law.
Visited Accident and emergency services on January 2023
Review titled Royal Albert Edward Infirmary
Replied on 27 March 2023
Thank you for taking the time to post about your son in laws experience at A&E, which I will share with the matron. I know the team will be very grateful for your kind words. Please may I take the opportunity to wish your son in law well. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Poor hospital
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
My auntie was admitted to hospital on the 30th December, she sadly passed away on the 31st still in a&e. The only way the family found out she had died was when I drove up to the hospital in the afternoon. No one was informed of her death. After speaking to someone in the care home she lived in a nurse in the home informed me that she rang the hospital a number of hours after my auntie died to be told she was being discharged??
Visited Accident and emergency services on December 2022
Review titled Royal Albert Edward Infirmary
Replied on 14 April 2023
I was very sorry to read of your experience in your post. May I offer my sincere condolences to you and your family following the loss of your loved one. I will ensure your post is shared with the senior team over at A&E, but if you would like to discuss this further, please do contact our team on 01942 822376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Information supplied by Wrightington, Wigan and Leigh NHS Foundation Trust