Royal Albert Edward Infirmary
Wigan Lane, Wigan, Lancashire, WN1 2NNContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Finding a ward online
Rated 3 stars out of 5
by Ann Irving - Posted on 18 November 2022
I tried to find Ince Ward, intending to visit, but web doesn't list it. I rang switchboard to ask which department and they said 'Respiratory' but this is not listed. They put me through to the ward, and again I asked which department, and the name they gave isn't listed. So it's impossible to track down the department, and thus to identify the name of the consultant. I asked the ward about visiting as I couldn't find that out from the web. They said 1 2 3 and 6. Then they mentioned that another relative had just beenn in that morning! With limits on the visitor numbers, and the distancce I have to travel, a firm appointment isn't possible so I might make a 200 mile journey and have to turn round and come home if when I ring to book, the maximum is already reached. The website could do a better job to provide information I think.
Visited Cardiology on November 2022
Review titled Royal Albert Edward Infirmary
Replied on 02 December 2022
Thank you for posting your feedback on this website. Please accept our apologies for the confusion and stress this caused. I asked the Trust’s communication team to review your concerns, and they have responded with updating the Trust’s website to find wards using the A-Z menu; whilst we cannot change your experience, I hope the improvements will make a huge difference to our community accessing this site in the future. Once again, thank you for telling us about this issue, which has helped us improve our services. Yours sincerely Vicky Bolton Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Over stretched A&E
Rated 3 stars out of 5
by Scott - Posted on 28 November 2022
I attended a&e on evening of Black Friday 25/11/2022 at the recommendation of my surgeon, I had symptoms of post op PE (blood clot on the lung) which the surgeon wanted checking out. Eventually found a car space, car park ticket machine not working properly so limited cash only option 2-4 hours. Got booked in at reception with a predicted 5 hour wait. I can only say it was chaos, the place was full of people that were not really A&E cases i.e "my son has a cough", with the son playing all around the waiting area. This is probably because GP appointments are not easily available. Waiting area was packed, the few nurses were all over the place. I never once saw a triage nurse call anyone. After 2 hours of waiting and not being spoken to, I decided to leave, after a further hour trying to sign a discharge form, I left. It was like a scene from a cheap disaster movie. Hopefully I may try again another day when the a&e team are less stretched.
Visited Accident and emergency services on November 2022
Review titled Royal Albert Edward Infirmary
Replied on 21 December 2022
Thank you for posting your feedback, I am sorry to read of your experience. I have shared your experience with the A&E team for feedback who have explained that the Emergency Department is currently under increased unprecedented pressures, with much higher demand and patient acuity than usual for this time of year. Unfortunately, this has led to them having long waits to be seen by a doctor. The staff strive to ensure the safety and care of all patients ensuring the sickest patients are prioritised and seen first. I am sorry that you have had this experience, please be assured that we are doing all we can daily to maintain the safety of the department, patients, and staff. If you would like to discuss your experience with a member of the PALS team, please do not hesitate to contact them on 01942 822 376 and they will be happy to assist. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Unapauling
Rated 2 stars out of 5
by Anonymous - Posted on 28 December 2022
So I attended a n e via ambulance after having a bad asthma attack and needing 2 nebulisers in the ambulance.. In a n e although I could barely breath I got told to put on a mask. Although my asthma nurse even told me I'm exempt.. I did not put a mask on. I notified a member of staff I was struggiling to breathe which he shrugged me off leaving me panicky.. Later on I had difficulty again where I approached a lady nurse and she was lovely could see I was clearly struggiling. She gave me another nebuliser. She actualy made sure I got the help I needed.. Clearly my my blood work confirmed this.. Some members of staff need to be more considerate.. It was the 1st time I got admitted with asthma to hospital and I must say it certainly left negative effect until the lady actualy helped me
Visited Accident and emergency services on November 2022
Review titled Royal Albert Edward Infirmary
Replied on 30 December 2022
Thank you for taking the time to post, I was sorry to read of your experience. I will share your feedback with the Manager for this area. If you would like to discuss this further, please do not hesitate to contact our team on 01942 822376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Car parking
Rated 3 stars out of 5
by Ann Irving - Posted on 28 November 2022
Having made several recent visits, it's clear that you need a multi storey car park for, I think, staff. I'd visited at 11am and 11pm and the car parks were full on both occasions. If staff have to find spaces at the same time as visitors, it must be v. stressful for them. Broken or not working pay & display meters won't help raise the funds. But it needs a campaign to improve car parking. Also, the website linked from this NHS one hasn't been updated since 2017. Couldn't PALS find a volunteer to do this?
Visited Don't know on November 2022
Review titled Royal Albert Edward Infirmary
Replied on 30 December 2022
Thank you for your post regarding car parking at the Trust and your suggestions, this has been shared with our Estates and Facilities team. I am sorry to read of your experience, If you would like to discuss this further, please do not hesitate to contact a member of our team on 01942 822376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Great staff
Rated 4 stars out of 5
by Pauline - Posted on 16 October 2022
I attended the department for MRI and CAT scans. I was very nervous and had travelled quite a long distance to the hospital. The staff were excellent, they put me at my ease and explained about all the proceedures. Even though it was the weekend the service was still good.
Visited Diagnostic Imaging on October 2022
Review titled Royal Albert Edward Infirmary
Replied on 08 November 2022
Many thanks for sharing your positive experience on this website. It is nice to read your kind comments in respect of your care provided by this team. I will share your posting with the staff involved in who I am sure will be pleased to read your kind words. Yours sincerely Vicky Bolton Patient Relations and PALS Manager
Provided by Care opinion
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Review titled We would not hesitate to return
by KP29 - Posted on 30 September 2022
We received excellent, personalised care from the team at the Maternity Ward. We were admitted with our newborn son to treat his jaundice; this is a common but worrying complaint in newborn children depending on the cause. The maternity team were excellent in their reassurance, support and advice. Three midwives in particular were exceptional with their bedside manner, support and advice; especially with regards to breastfeeding support. The Healthcare Assistant team were diligent and well organised, with two staff members in particular overnight showing exceptional care and compassion. Food was served regularly in a buffet style cart, which supported my wife to mobilise and select food she felt comfortable eating. This is a great idea to get people moving, especially when inpatients default to bed rest (which is recognised as potentially detrimental in some posters we have seen). The only negative part of our resoundingly positive experience was the parking, which I understand is under review for a potential multi-storey carpark. This is a much needed facility, as patients and carers had very limited options for parking and queued around most of the parking areas. Thank you to all staff at the Maternity Ward; you are an excellent team and we would not hesitate to return should it ever be required.
Visited September 2022
Provided by Care opinion
Review titled Royal Albert Edward Infirmary
Replied on 08 November 2022
Many thanks for sharing your experience on this website. It is lovely to read your comments in respect of your care provided by this team. I hope your newborn son is now a lot better. I will share your comments with the staff involved in your care, who will be pleased to read your kind words. Yours sincerely Vicky Bolton Patient Relations and PALS Manager
Provided by Care opinion
Information supplied by Wrightington, Wigan and Leigh NHS Foundation Trust