Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Berkshire Hospital.
Reviews
-
Review titled Treated with utmost respect and dignity
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
Gynaecology- Had an amazing team of doctors and nurses for hysteroscopy and biopsies. Was anxious after reading many horror stories online and having had poor treatment in hospital prior. The all female team were so patient, my consultant keen to go through everything with me thoroughly before signing consent. I felt incredibly well cared for and despite so many people in the room- I felt I had as much dignity as one can have in that position. All my options of anaesthesia were discussed with me, including other options relating to my treatment and case. I had a little issue after the procedure feeling unwell and was looked after so kindly in recovery also being given blankets, tea and biscuits and nurse checking in on me regularly. Absolute gold standard of care and I’m incredibly impressed and grateful. My confidence in the trust has been restored from more difficult experiences thanks to this department.
Visited Gynaecology on January 2025
Royal Berkshire Hospital has not yet replied.
-
Review titled Adult day surgery Unit/Orthopaedics
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
Excellent care from the surgery team and physiotherapists on a day surgery case that was significant. Well done and a big thanks to hospital volunteers for directions and buggy transport.
Visited Orthopaedics on January 2025
Royal Berkshire Hospital has not yet replied.
-
Review titled Excellent Service .
Rated 5 stars out of 5
by Josephine Wall - Posted on 31 December 2024
Whilst visiting Family in the area my wife tripped on the stairs and ended up with facial injuries and bruising , we took her to minor injuries at Bracknell, who were quick and efficient and diagnosed a possible nose fracture and strongly advised a trip to A&E as it could possibly be serious. Although very busy A&E took good care of my wife, she was triaged and admited to Hurley Ward where she was well looked after and dishcharged after three days.On returning to our home a week later we also recieved a telephone check on her condition . My wife and I would like to thank All who were involved in her stay whilst in the care of Royal Berkshire Hospital Trust .It was excellent service considering the time of year and the strain all Hospitals are under . Thank you again and a Happy New Year to all Staff.
Visited Accident and emergency services on December 2024
Royal Berkshire Hospital has not yet replied.
-
Review titled Stunned
by Anonymous - Posted on 19 December 2024
I asked for a hearing check and said my hearing aid also wasn't working. I got an appt for a repair! The aid is apparently known for this fault but if it happens often I need to go back. It's a newish hearing aid? I didn't get a clear answer on the hearing check other than it's now 3 to 5 yes and I have to go back to the GP instead. I thought things must have changed. Was given the aid back. Not checked not wiped and I left. After a few minutes I realised it wasn't working. Tried to turn it off and on again and had to take it out because I couldn't do it. I got it open tried to close it and it was jammed. I couldn't do anything so I went back. I waited in the waiting room and the person came and asked for the aid and told me to sit there. She came out handed it to me and then proceeded to advise in the waiting room with everyone listening and watching. It was embarrassing. She told me not to open the device for 48 hours and then went down to 24 hours. The battery was new it would last 2 to 3 days but they don't so then I was told I could open it enough to turn it off. The problem is I then had to state my medical history in the waiting room to explain I couldn't have something that's a problem to open and close. She didn't seem to care how public this was and just kept grinning as she did from the start. I'm now wondering if I open it up when the battery runs out is it going to fall apart? It was a horrendous experience and from start to finish I felt as if this was beneath her and and I'm wasting her time. I am a person not some some public side show. Do better!...and pray I don't get her again.
Visited Audiology services (community) on December 2024
Royal Berkshire Hospital has not yet replied.
-
Review titled Amazing care
Rated 5 stars out of 5
by Marita Dorman - Posted on 22 November 2024
Dermatology being very busy,I was seen quickly and had kind compassionate care from receptionist,nurses and the dermatologist team.I was also taken back to London Road by the buggy the driver was kind,caring and patient thank you to all of the staff for their help and care
Visited Dermatology on November 2024
Royal Berkshire Hospital has not yet replied.
-
Review titled Exemplary care
Rated 5 stars out of 5
by Beth Webster - Posted on 24 November 2024
Came in for some surgery on my foot. From start to finish, all staff were amazing, kind, caring and went over and above. After the surgery, there were some complications with my blood pressure and I had to stay in recovery for 3 hours. I cannot praise then staff enough, with the anaesthetist checking in and making sure that I had additional medication, the male nurse looking after me, making sure I had coffee and toast, sending for my phone and calling my husband. Nothing but praise and admiration. Thank you. I only wish I had names of people.
Visited Orthopaedics on November 2024
Royal Berkshire Hospital has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Ed Satterthwaite - Posted on 18 October 2024
I was admitted for abdominal pains and quickly diagnosed and treated for appendicitis the next day. All the staff I met were really friendly and made my stay and treatment as comfortable as could be. I'd like to thank all the staff who treated me.
Visited Don't know on October 2024
Royal Berkshire Hospital has not yet replied.
-
Review titled Cauldron of chaos??
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2024
Attended for 1200 cataract surgery at 1130,had waited until 1630,present process would be another hour,making it 1730,then another person and then ‘would be you’.I am a carer for my wife and needed to be at home to let my daughter go home. I must have wandered into a different hospital from the other reviewers……….tell me it is otherwise !!
Visited Cataract Surgery on October 2024
Royal Berkshire Hospital has not yet replied.
-
Review titled Dreadful waiting times and poor care
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
Ive had essential medications withheld, waiting months for consult to find you only see the physio, poor quality of surgery, consultant that doesn't listen or care, initial waiting list 72 weeks, supposed very urgent redoing of op because first one poorly done delay in joining waiting list of 5 weeks then no spaces for surgery for months despite surgeon admitting delay makes good outcome less likely. No care from consultant.
Visited Orthopaedics on October 2024
Royal Berkshire Hospital has not yet replied.
-
Review titled Disappointed with service!
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2024
I had a few pregnancy complications. I called the triage number and was told I need to come in to be seen. After work I came in and waited over 4 hours and still wasn't seen by the doctor. I was told by a member staff it's one hour wait. After the one hour wait I told the receptionist I still haven't been seen and they mentioned they are not sure how long it will take for the doctor to see you. I am very disappointed with this service I won't recommend!
Visited Maternity services on September 2024
Royal Berkshire Hospital has not yet replied.
Information supplied by Royal Berkshire NHS Foundation Trust