Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Not cared for
by Anonymous - Posted on 05 August 2024
I want to say this first that the nurses that are a part of this clinic are lovely and this review is reflective of my treatment by the doctors and consultants with whom I met. I have never before been treated so poorly by doctors in my entire life. I just went in for an in person appointment to last 8 mins and be told there was nothing that can be done, they won't be putting me forth for any testing or looking into why I am having trouble getting pregnant and miscarrying. I spent an hour getting here, had to take off time from work for what could have simply been a phone call. This just highlights how little these doctors care about their patients as it was clear even in that small amount of time, that the few questions I asked appeared to be an inconvenience to the doctor. Additionally, it seems that unless you fit into a specific box as indicted by NHS, they don’t want to help you. Quite frankly this whole experience has propelled us to consider moving away from England so that we can actually receive care from NHS Scotland or go private so that we can not be an inconvenience to our doctors. The fact that I had to go out and do my own research and find out what was told to me was incorrect is just another example of how poor this care has been. I was passed off to another doctor who I met with for my 8 min meeting today, waste of time, because the last doctor was clearly over how upset I was when I had a miscarriage and then when upset when we found out we wouldn’t qualify for NHS funded IVF which he said would be our only chance to conceive. Essentially telling me because I was actively miscarrying we would no longer qualify for that. He passed us off because he could no longer be bothered to deal with me. I did not ask for a second opinion. I was crying on the phone upset and in pain and he just sighed and asked if there was anything else. These doctors do not care about your care and they make it abundantly clear. The general lack of care and compassion for the doctors, only the doctors, at this clinic has been the nail in the coffin of our journey to conceive. Not once have I felt anyone had my best interest in mind or actually cared about what we are going through. Now we are forced to either move or go private in order to find a doctor who will actually give our situation attention and try to help us not treat us like an inconvenience.
Visited Fertility services on August 2024
Review titled Royal Berkshire Hospital
Replied on 06 August 2024
Dear patient, We are sorry to hear that your appointment and the care you received was not as good as you expected it to be. Thank you for taking the time to explain the situation. Please contact our Patient Advice and Liaison Service (PALS), so that we can talk with you about this further and look into what happened: Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Best wishes, Patent Experience Team
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Review titled Expert care and professionaism
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2024
My son sustained a dislocated left shoulder from a Mixed Martial Arts fight and on arrival at A&E was immediately seen and sent for an X-ray. The two nurses, who I would love to name but they know who they are, saw to my son throughout his care and were both component, nurturing and professional. Highly recommend this NHS service and the two individual nurses. Thank you.
Visited Accident and emergency services on July 2024
Review titled Royal Berkshire Hospital
Replied on 25 July 2024
Thank you so much for the positive feedback following your son's experience in our Emergency Department. We hope he is recovering well. We will pass on your feedback to the ED team and also share with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled So Kind
Rated 5 stars out of 5
by Georgie Sullivan - Posted on 12 July 2024
Bee stings to my hands caused extreme swelling. Admitted under trauma & orthopaedics as an outlier to Sonning Ward fo IV antibiotics. The entire surgical and ward staff were so kind and thoughtful throughout my three night stay.
Visited Orthopaedics on July 2024
Review titled Royal Berkshire Hospital
Replied on 25 July 2024
Dear Georgie, Thank you so much for your kind feedback and we hope you're recovering well from your bee stings. We will share your feedback with the teams and also share with our colleagues across the Trust, as positive feedback is always a boost. Best wishes, Patient Experience Team
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Review titled Exceptional Care from Adsu
Rated 5 stars out of 5
by Kate - Posted on 31 July 2024
I want to express my deepest gratitude to the incredible team at the Royal Berkshire NHS Adult Day Surgery Unit in Reading for the exceptional care I received on July 29, 2024. From start to finish, the level of professionalism, compassion, and dedication was truly remarkable. A special thanks to nurses who went above and beyond to ensure I was comfortable and well-cared for throughout the day. Your kindness and attention to detail made a significant difference in my experience, and I am profoundly grateful for your support. I tried to mention your names specifically, but not able to unfortunately. I would also like to extend my heartfelt appreciation to the Anaesthetist. Your expertise and calming presence made a world of difference, and I can confidently say you are the best I have ever encountered. Additionally, a big thank you to the ENT surgeon team for their outstanding care and skill. Your dedication to your patients is evident, and I am incredibly thankful for the excellent treatment I received. Thank you to everyone at the Royal Berkshire NHS Adult Day Surgery Unit for making my visit a positive and reassuring experience. Your hard work and commitment to patient care are truly commendable.
Visited Ear, Nose & Throat on July 2024
Review titled Royal Berkshire Hospital
Replied on 06 August 2024
Dear Kate, Thank you so much for your kind words and positive feedback. We hope you're recovering well from your operation. We will pass on your feedback to the ADSU team members, and also share it with our other colleagues around the Trust, as it is a boost for all staff to see such positive feedback. Best wishes, Patient Experience Team
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Review titled 5 Star
Rated 5 stars out of 5
by CJ Fairbrother - Posted on 31 July 2024
Attended for an X ray. I was seen very promptly. The radiologist was extremely kind and spent time explaining the image required to me. I was talked through the procedure with care so I felt confident. amazing service, thank you.
Visited Diagnostic Imaging on July 2024
Review titled Royal Berkshire Hospital
Replied on 06 August 2024
Dear CJ Fairbrother, Thank you for your positive feedback. We are pleased that you had a good experience. We will share your feedback with the Radiology team and also with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Calm and friendly
Rated 5 stars out of 5
by SJB - Posted on 26 June 2024
I've experienced a friendly and efficient service when I attended Endoscopy at Royal Berks today. Staff made me feel reassured and calm when attending for Endoscopy. They were so understanding and I am full of praise for the way I was treated, both in and out of the theatre spaces. Thankyou so much to all staff involved, at the time, and, previously, with follow up appointments. You are magic.
Visited Gastrointestinal and Liver services on June 2024
Review titled Royal Berkshire Hospital
Replied on 28 June 2024
Dear SJB, Thank you for your kind and positive words of feedback. We are pleased that you have had a good experience. We will pass on the feedback to our Endoscopy teams and also share with colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Impressed
Rated 5 stars out of 5
by Paul S - Posted on 22 June 2024
I was initially seen within 30 minutes, later had bloods, ECG and the attending doctor’s assessment with all the results within 4 hours—which considering it was a Friday was excellent. All the staff I encountered were friendly and supportive. I also found the hospital to look clean and tidy, so thanks to the often unsung cleaners—you’re just as important as any other department in a hospital.
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Paul, Thank you for your kind words in your feedback. We are glad you had a good experience. We will share it with our colleagues. Best wishes, Patient Experience Team
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Review titled Skilled, professional and kind
Rated 5 stars out of 5
by Hazel Archer - Posted on 12 June 2024
From speaking to 111 to eventual discharge, every person and service were excellent. The Westcall GP, paramedics, emergency nurses and doctors, all deserve the highest praise. My particular gratitude goes to the young female doctor who decided to contact the on-call Opthalmology consultant, and to that consultant who promptly identified the cause of my emergency condition and treated it. I feel very grateful to the NHS and to have the RBH as my local hospital. Thank you.
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Hazel, Thank you for your positive and encouraging feedback. We hope you're recovering well. We will pass on the feedback to our Emergency and Ophthalmology teams and share more widely with our colleagues. Best wishes, Patient Experience Team
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Review titled Impressive
Rated 1 star out of 5
by Alan Clifford - Posted on 06 July 2024
From diagnosis in the colonoscopy department, CT scans, the colorectal nursing team, surgery, after care on the General Surgery Ward and follow up appointments the process was smooth, timely and caring. Treatment was fully discussed and explained to myself and my wife. Questions were welcomed. In every department we were met by polite, patient, well informed, professional staff who tried their very best to achieve a good outcome. So heartfelt thanks to all concerned and a department that clearly put best practise at the forefront of their work. Impressive. We are very grateful to you all and the NHS.
Visited Colorectal cancer services on June 2024
Review titled Royal Berkshire Hospital
Replied on 19 July 2024
Dear Alan, Thank you for your positive and kind words of feedback. We hope you're recovering well and are pleased you had such a good experience. We will pass on your feedback to our colleagues. Best wishes, Patient Experience Team
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Review titled Exemplary Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Attended the Sonning Ward in the gynecological department today for a Hysteroscopy and was extremely impressed by the service. The doctor (consultant) and two nurses were kind, calm, reassuring and utterly professional. I did not feel rushed and their warm attitude made me relax. I wish I could remember their names to thank them personally.
Visited Gynaecology on June 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Patient, Thank you so much for your positive and kind feedback. We have passed this on to the Sonning Ward and Gynaecology teams and also shared with our other colleagues. We hope you're recovering well. Best wishes, Patient Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust