Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Nuala - Posted on 30 June 2024
Was seen promptly when I arrived at Chesterman Unit at 7.30am for gynae surgery. Unit was calm, organized and welcoming. After op was transferred to Sonning Ward to recover. Care from nursing staff was efficient, knowledgeable and friendly. Was discharged following evening with medicines and information necessary to enable me to manage my recovery. Throughout my 2 days at RBH I could not fault the attention I received from all the staff I encountered.
Visited Gynaecology on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Nuala, Thank you so much for your positive feedback and kind words about our staff. We hope you're recovering well. We will pass on your feedback to the teams and also share more widely with our other colleagues. Best wishes, Patient Experience Team
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Review titled Can't get out of new Outpatient Ct scan area
Rated 5 stars out of 5
by Andy Alder - Posted on 21 June 2024
Had CT scan at about 17:15 on 21/6/24, on leaving the new Outpatient CT scan area the doors refused to open. I tried the green button a few times and the light flashed but the doors stayed locked. I walked about for about 5 minutes and the doors magically opened.
Visited Oncology - Clinical on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Andy, So sorry that you were temporarily stuck in the CT scan area. We're glad you managed to get out, and apologise for any worry this may have caused you at the time. We have reported this to our Estates and Facilities team and asked that they check the operation of the door and the green door release button. Thank you for bringing this to our attention. Best wishes, Patient Experience Team
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Review titled Amazing care in A&E
Rated 5 stars out of 5
by Valentin - Posted on 23 June 2024
I was in A&e on the night of the 21st June accompanying a friend who was very unwell with severe back pain. We waited only 30 minutes for the ambulance people who were very professional and caring. We eventually got to A&e at the Royal Berks and were moved to the waiting area. The reception team were very understanding and helpful and asked the nurses more pain killers for my friend, which really made the difference for her. The nurses and the doctors were exceptionally human and competent, they made my friend feel looked after and supported. We really appreciated being seen by the Advanced practicioner with gray hair who was bery compassionate and reassured my friend. The porters were great too and helped lift her morale up during the trip to the MRI. Thank you so much everybody
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Valentin, Thank you so much for taking the time to write such positive feedback. We hope your friend is recovering well. We will share the feedback with the ED and Portering teams, and also with our colleagues across the Trust, as it helps lift everyone's spirits. Best wishes, Patient Experience Team
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Review titled Excellent service at cardiology
Rated 5 stars out of 5
by Linda Smith - Posted on 04 June 2024
Arrived early seen early, staff and went for ecg and eco referred from Doctors. Saw a consultant who was over and above, caring, friendly, explained everything. Lady who did ECG was friendly cheerful caring and explained what was occurring. Thank you all very much. Results all good a bonus.
Visited Cardiology on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Linda, Thank you for your positive feedback and we're glad you had a good experience during your recent visit to Cardiology and that your results were good! We have passed the feedback on to our colleagues in the department and will also share more widely across the Trust. Best wishes, Patient Experience Team
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Review titled No safeguarding measures
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
I attended a and e on 12th June for physical and mental symptoms, which have been ongoing over four months. The level of care was very poor that I have to now go to another an and e setting to receive safe care.
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 20 June 2024
Dear patient, We are sorry to hear that you didn't have a good experience during your recent visit. Please contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened: pals@royalberkshire.nhs.uk Best wishes, Patent Experience Team
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Review titled Horrific
Rated 1 star out of 5
by matthew clulow - Posted on 12 June 2024
Having to wait 6 hours only to be told I would have to wait a further few more hours I am disgusted by the level of service. I dont expect hotel treatment but I was rushed in by ambulance and was/am suffering from chronic epilepsy, I will be writing to the GMC regarding the level of help received.
Visited Intensive Care on June 2024
Review titled Royal Berkshire Hospital
Replied on 20 June 2024
Dear patient, We are sorry to hear that you didn't have a good experience during your recent visit. Please contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened: pals@royalberkshire.nhs.uk Best wishes, Patent Experience Team
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Review titled Outstanding practice and support
Rated 5 stars out of 5
by Laura Mulligan - Posted on 04 June 2024
All staff were professional, kind and caring. I felt greatly supported and am grateful to all staff involved. Thank you so much for your caring approach and professionalism.
Visited Diagnostic Endoscopy on June 2024
Review titled Royal Berkshire Hospital
Replied on 27 June 2024
Dear Laura, Thank you for your positive feedback. We are glad that you felt supported and cared for by our staff during your visit. Best wishes, Patient Experience Team
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Review titled Outstanding Care
Rated 5 stars out of 5
by Michael - Posted on 04 July 2024
Having been an inpatient in the RBH for a full 4 weeks in June/July 2024 to correct an urgent and serious problem with my digestive system, I have been extremely impressed with the world class professional care that I received throughout. All the staff with whom I interacted in the Sidmouth Ward and in Interventional Radiology have been outstanding professionals. The nurses work seamlessly as team, always patient, always positive, always caring and the same goes for the doctors, explaining each step and answering all my questions. The catering is also excellent and varied given the huge number of patients they need to serve. My experience, tough at times owing to my acute condition, has left me with a true appreciation of the quality and professionalism of the NHS in general and the RBH in particular. My family and I are truly grateful for all that everyone has done to set me on the long road for a full recovery.
Visited Gastrointestinal and Liver services on June 2024
Review titled Royal Berkshire Hospital
Replied on 19 July 2024
Dear Michael, Thank you so much for your incredibly kind words of praise for our staff. We hope you are recovering very well, if not already fully recovered. We will share your feedback with all the teams involved in your care and also our colleagues across the Trust. Positive feedback is very much appreciated by all members of staff. Thank you again. Best wishes, Patient Experience Team
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Review titled Fabulous staff and service!
Rated 5 stars out of 5
by Sharon - Posted on 30 June 2024
I would like to express my sincere gratitude for the fabulous support received from all practitioners during my visit to A&E today. From check in with a welcoming and friendly receptionist, to triage, nurses, radiology and Doctors - I could not be more pleased. Everyone was super friendly, showed great empathy and listened to what I had to say. They were very thorough at each stage. The speed that I was seen absolutely exceeded my expectations, in fact i was expecting a very long wait and it was the opposite. Efficient, speedy, caring, professional. I thankfully don't visit hospitals often but wanted to express my sincere gratitude to everyone for all you do.
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Sharon, Thank you so much for your kind words and positive feedback. We are so glad you had a good experience and we hope you're recovering well. We will share your feedback with the Emergency department team, and also more widely with our colleagues across the Trust, as this boosts morale for everyone. Best wishes, Patient Experience Team
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
I attended accident and emergency last week on 12th June 2024. I had physical and mental health symptoms and was treated in an unsafe manner by a member of the mental health team when I was in crisis.
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 20 June 2024
Dear patient, We are sorry to hear that you didn't have a good experience during your recent visit. Please contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened: pals@royalberkshire.nhs.uk Best wishes, Patent Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust