Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Acute medical care ward
Rated 2 stars out of 5
by Simon Mazonowicz-Jones - Posted on 17 March 2023
Had a recent visit to a and e which ended up with me being allocated a bed in the acute medical unit. I then got moved to a separate room as I was tested for covid. Whilst I appreciate the need for being isolated the room was unbearably hot as had a room length radiatior on full and the there was no through breeze. I spent half a bay baking in there which was appaling and was told I'd need to have the door closed overnight... As was on steroids that day I knew I wouldn't be able to manage that. I also got missed on a meal and drinks runs so I found the experience much poorer than any other stay so far
Visited Don't know on March 2023
Review titled Royal Berkshire Hospital
Replied on 20 March 2023
Dear Mr Mazonowicz-Jones We are very sorry to read that you have had a less than positive experience on our Acute Medical Unit (AMU). We understand that the Matron for the unit has since been to see you to discuss the issues and to apologise in person for the temperature in the side room and for you missing a meal. We understand that you have regularly been offered food and drinks since that occasion and that you are now satisfied with the room temperature and the care you are receiving on AMU. If any other issues arise, please don’t hesitate to contact the nurse in charge or ask to speak to the matron again. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Great practice, care and professionalism
Rated 5 stars out of 5
by Mark Mattimore - Posted on 11 April 2024
I have been under your urology department since March of last year after suffering an serious infection caused by an enlarged prostate. From my first contact with the admin team through the various tests on the ward and subsequent surgery, I have been tremendously impressed by the professionalism, sensitivity and dedication of all the staff i have encountered along the way. Although they would have seen 100's if not 1000's of people like me I always felt that I was the first person they had dealt with always having the time to explain what was happening and why and patiently answering any questions I asked (which were many!). I cannot praise and thank them enough. The upshot of all the tests was to conduct a Rezume procedure to address my enlarged but thankly benign prostate. The consultant, who I appreciate can not be named, was superb as was his anaesthetist. They carefully explained the procedure and risks in language I could understand and were understanding of my wish to have a general rather than local anaesthetic. The procedure has been a complete success and for the first time in several years I feel 'normal' in terms of my bathroom requirements, no longer needing to get up several times a night or having the sudden crippling urge to urinate usually at the most inconvenient time! They made clear it doesn't work for everyone but thankfully it has for me. Literally today I have been signed off as 'normal' and discharged from your care after yet another very professionally conducted telephone appointment with one of your doctors. I can not thank you all enough and just feel very fortunate to have such a wonderful service on my doorstep staffed by dedicated, caring and highly professional individuals. You are all great ambassadors for the NHS.
Visited Urology on March 2023
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Mr Mattimore, Thank you so much for your incredibly complimentary and positive feedback. We hope you're continuing to make a full recovery. We have passed on your feedback to the Urology teams, and also with our colleagues across the Trust, as it is lovely to share such positivity. Best wishes, Patient Experience Team
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Review titled So impressive.
Rated 5 stars out of 5
by Margaret B - Posted on 14 March 2023
Being admitted via ambulance to A&E is always a frightening experience. The staff could not have been more effective in both being efficient but also caring in spite of being ‘run off their feet.’ Understanding, kind and helpful to a fault! The doctor who ‘dealt ‘ with me was beyond caring and into a level of care for my complicated health situation which was amazing especially given how busy the department was on a Friday afternoon. Going to the lengths of organising rapid appointments to try to alleviate my problems, some of quite long standing, collectively as quickly as possible. One appointment ready before I left for two days time! I am grateful to him and all who were so thoughtful, kind and helpful. Thank you.
Visited Accident and emergency services on March 2023
Review titled Royal Berkshire Hospital
Replied on 15 March 2023
Dear Margaret It is great to read that you had such a positive experience during a very frightening event - thank you for sharing your feedback. Your review has been passed on to the team in A&E - they will be delighted. We hope you are recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Good experience
Rated 5 stars out of 5
by Jill Nash - Posted on 22 February 2023
Had a colposcopy today and a leep procedure which I had been worried about. The whole experience was made so much better by all the staff present, Didn't really feel a thing because of the lovely staff chatting to me and keeping me distracted. Thank you.
Visited Obstetrics And Gynaecology on February 2023
Review titled Royal Berkshire Hospital
Replied on 23 February 2023
Dear Jill Thank you for posting about your experience in the Colposcopy Unit - it is wonderful to hear that you felt reassured and supported by the staff during your procedure. Your review has been shared with the team and their managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled PALS great service
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
I wished to praise the excellent responsiveness of PALs. I did not wish to complain, instead just sharing feedback. It was something I reflected on and sought trusted view on that I was not overreacting. PALS’ response was speedy. This is so reassuring and eases any further stress or anxiety. An excellent service, that must minimise stress to medical staff also. I received an excellent response from a lead within an hour and a half. I could not have asked for more. I think I’m responsive in my work role but this has made me think further on how language can really impact how a person raising a concern can feel dependent on response. Thank you for this excellent and essential service.
Visited Gynaecology on February 2023
Review titled Royal Berkshire Hospital
Replied on 20 February 2023
Dear Patient Thank you so much for feeding back on your experience with our Patient Advice and Liaison Service (PALS). It is so important that, as a Trust, we listen to the views of those using our services, so that we can constantly improve and raise standards. Your review has been shared with the PALS Team and nursing leads, who will be delighted. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2023
A day case operation, I was kept informed by the team every step of the way along the process before and after my op. The staff were very friendly and helpful
Visited Urology on February 2023
Review titled Royal Berkshire Hospital
Replied on 13 March 2023
Dear Patient Thank you for posting feedback regarding the care during your day case procedure. Your kind words have been passed to the urology team and to ADSU. We hope you are now recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Fantastic Care
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
My son went to A and E on 19th Feb after a rugby accident. The team were all professional, warm and saved his life. They foresaw issues before they occurred and remain calm at all times, even when worried about what the outcome might be. Many of the staff involved stayed beyond the end of their shifts to enable the best possible outcome for him. Outstanding and I cannot thank them enough.
Visited Accident and emergency services on February 2023
Review titled Royal Berkshire Hospital
Replied on 07 March 2023
Dear Parent Thank you for posting a review about your son's care in our Emergency Department. It is fantastic to read that the staff went above and beyond to look after him and your feedback has been shared with the team and their senior managers. We hope your son is doing well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Outstanding
Rated 5 stars out of 5
by Elizabeth Greenhalf - Posted on 11 February 2023
My son was admitted to A&E on 7th Feb 2023. The A&E department was absolutely heaving with people & children. They were understaffed & overrun. But they were working to the best of their ability to deal with every case. Their care & compassion was outstanding. They were brilliant throughout the evening, even though they were clearly under a lot of pressure. I witnessed some nurses go above & beyond for a couple of children to make them feel safe & comforted. It really was something to see. I was exhausted after a mere few hours, but the nurses powered through with a constant smile. Even overheard a nurse at one point talking to another that had sacrificed his break to get through his work load. Bless him. It didn’t stop there. When my son was eventually admitted to Lion Ward, the staff there were also fantastic. Constantly making sure we were comfortable & ok. Making sure we had everything we needed. They took care of my son & myself throughout the entire stay & were absolutely amazing. The NHS staff are truly a credit to themselves & their profession at this hospital. Showing an unwavering level of compassion & care for each individual patient & families.
Visited Accident and emergency services on February 2023
Review titled Royal Berkshire Hospital
Replied on 14 February 2023
Dear Elizabeth Thank you for taking the time to post a review of your experience attending our Children's A&E and Paediatric ward with your son. It is fantastic to hear that you had such good care and that the staff demonstrated such compassion and commitment. Your feedback has been shared with both teams and their senior managers. We hope your boy is now making a good recovery. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Consultant
Rated 3 stars out of 5
by pearl judith clarke - Posted on 22 February 2024
My consultant was attentive and caring, he listened to my concerns and understood that I was nervous and anxious to know that my condition was stable but he was honest when asked that at the moment there was no miraculous cure. I saw him in clinic but now I am discharged. He never made me feel hurried and gave his time even though he is a very busy man. He is a credit to the Royal Berks.
Visited Oral and Maxillofacial Surgery on February 2023
Review titled Royal Berkshire Hospital
Replied on 15 March 2024
Dear Judith, Thank you for your very kind feedback for the consultant that saw you recently. It is good to hear that he helped you feel listened to and that he made sure you didn't feel rushed. Many thanks again, The Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Adult Day Surgery Unit - Feedback
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
The Adult Day Surgery Unit were so caring and kind, from the admissions team, nurses, Healthcare Assistants... everybody. I felt very well looked after The consultant was excellent, very straight talking, forthright and clear exactly what I would need her to be. Thank you for looking after me so well and showing such care.
Visited Gynaecology on February 2023
Review titled Royal Berkshire Hospital
Replied on 09 February 2023
Dear Patient Thank you for the positive review of your care on our Adult Day Surgery Unit. It is fantastic to read that you felt so well looked after and that everyone was so professional. Your feedback has been shared with the team, who will be delighted. We hope you are recovering well after your procedure. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust