Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Rude sanographer at my 20 weeks scan
Rated 3 stars out of 5
by Anonymous - Posted on 20 April 2023
I was attending my scan for the second time as first time wasn’t clear. The sanographer who saw me came into the reception and was rude to the reception staff for knocking her door while she was another patient. When I saw her she was very short conversation and snapped at me when I asked her a question.I was still experiencing unclear scan with my baby and she allowed les than 5 minutes to go to the bathroom of baby moves it’s position. I came back quickly some vital were unclear to be seen.I was allowed any more time.I’m a high risk mother with GD . She refused to give me any more time or invite me back. I felt very anxious it hasn’t happened to me before. The lady was not nice. I don’t expect anyone to experience that kind of behaviour.
Visited Obstetrics And Gynaecology on April 2023
Review titled Royal Berkshire Hospital
Replied on 24 April 2023
Dear Patient We are very disappointed to hear that your experience at your 20-week scan was not as you would have expected. This is not the behaviour that we expect from our sonographers and we all try to respect each other and our patients. We welcome feedback and will do all we can to rectify this behaviour. If you would like to contact us via our PALS department and provide more detail, we will be able to investigate further. Telephone 0118 322 8338 or email PALS@royalberkshire.nhs.uk Unfortunately, there are times that we cannot complete scans, usually due to the position of the baby. The policy is to invite the patient back for a second scan to try to complete the anomaly test. If the anomaly scan still cannot be completed, we usually do not offer any more scans but we can discuss in more detail when you get in touch with PALS. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Dermatology outpatients 2 South block - Excellent
Rated 5 stars out of 5
by C. Leydon - Posted on 11 April 2023
Attended South black outpatients 2 this morning in order to have a minor op procedure with dermatology. I would like to commend the 3 ladies working there, a specialist nurse and 2 other nurses. All 3 were amazing and could not be more helpful, very professional and compassionate, explained in detail the procedure, risks, aftercare etc. I would also like to state the lady on reception in this area was also excellent. They are a credit to the hospital. Thank you.
Visited Dermatology on April 2023
Review titled Royal Berkshire Hospital
Replied on 12 April 2023
Dear Patient Thank you for posting about your experience in the Dermatology outpatient clinic - it is great to hear that you had such good care and reassurance from the staff there. Your review has been shared with the team and their senior managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Amazing staff at children's ward
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2023
My son had a blood test today at the children's ward... The staff were amazing!! They entertained him so nicely and cared so much. The whole experience was done so quickly and my son was given a Easter egg at the end. Amazing staff they went above and beyond... Thank you!!!
Visited Children's & Adolescent Services on April 2023
Review titled Royal Berkshire Hospital
Replied on 17 April 2023
Dear Parent Thank you for taking the time to provide feedback regarding your son's blood test on the Children's ward in the Royal Berkshire Hospital. Your kind words have been shared with the team there, who will be delighted. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Brilliant service today
Rated 5 stars out of 5
by Pauline Foy - Posted on 18 April 2023
I went to have a blood sample taken today for the first time in 40 yrs it wasn't painful and was dealt with quickly by the staff member. She was professional, competent and capable, quick, slick service. Thank you very much.
Visited Phlebotomy services on April 2023
Review titled Royal Berkshire Hospital
Replied on 19 April 2023
Dear Pauline Thank you for posting a review of the excellent service you received in the Royal Berkshire Hospital phlebotomy (blood test) unit. Your feedback has been shared with the team there. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Best care possible
Rated 5 stars out of 5
by Dr Donna Lockhart - Posted on 25 March 2023
My husband had a heart attack a few days ago. The ambulance came in minutes. The catheter lab was ready for him on arrival. His clot was busted within minutes and stent placed. He was attended by consultants and amazing nurses all of whom couldn’t have done more to reassure me while I waited for him to come back onto the main ward. Amazing care. Thank you.
Visited Cardiology on March 2023
Review titled Royal Berkshire Hospital
Replied on 28 March 2023
Dear Dr Lockhart Thank you for providing feedback about your husband's care in our Cardiology Unit. It is fantastic to read that he was treated so promptly and professionally. We hope he is now recovering well. Your review has been shared with the Cardiology Team and the Trust's clinical leads. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Outpatients department - eye clinic
Rated 5 stars out of 5
by anne Hughes - Posted on 22 March 2023
Attended last Thursday for outpatients eye clinic. All the staff were very polite and efficient. My appointment went very smoothly and I didnt have to wait long.
Visited Ophthalmology on March 2023
Review titled Royal Berkshire Hospital
Replied on 22 March 2023
Dear Anne It is very positive to read that you had such an efficient visit to our Eye Clinic at the Royal Berkshire Hospital - thank you for taking the time to post feedback. Your review has been shared with the team. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Fantastic care
Rated 5 stars out of 5
by Debbie lancaster - Posted on 05 April 2023
I just wanted to let you know about the fantastic team you have on ICU. My Son aged 23yrs arrested on Wednesday night with irreversible brain damage. From the moment we arrived on ICU the staff were truly amazing. The doctor informed us what was going on straight away, he was so caring and held my hand when I nearly collapsed. When the rest of the family arrived the Consultant sat us all down, and explained what had happened to our son and unfortunately he was brain dead. We us you can imagine we’re all devastated. There is no easy way of saying that to a family but the consultant had such empathy and was so caring we as a family were so touched by the way he explained things. The charge nurse Was so caring and supportive to my 15yr old daughter, given her a blanket that was made by volunteer’s beautiful it is on her bed. We all had hearts given to us and handprints of our son These small gifts give us such comfort, please thx the people who made them. The nurses by Our sons bed side not only looked after Our son amazingly but also looked after us. They cried with us when Our son died. Even having a patient for such a short time on their unit must be so hard on them when the patient is so young. The transplant team who asked us if we would like to donate Our sons organ we’re very caring, we agreed but unfortunately Our son died before this could happen. Friday was the most saddest difficult days of our lives, having the brilliant staff around us made it a bit easier and knowing that Our son was surrounded by not only his family but also people who tried so hard to save him and treated him with such compassion and dignity. These people are absolutely the most amazing people we have ever meet. Thank you doesn’t seem enough for all what they have done. Many many times I hear people criticise the NHS about poor service, perhaps those people out there should hear this story. We will always remember the kindest of those beautiful people, and they will hold a special place in our hearts. Please let all the staff that they are truly angels and have given us such comfort. Brilliant team.
Visited Intensive Care on March 2023
Review titled Royal Berkshire Hospital
Replied on 11 April 2023
Dear Debbie Firstly, please allow me to offer my sincere condolences to you and your family for the loss of your son. I cannot begin to imagine what you are all going through, but know that it must be an incredibly sad and difficult time for you. To have found the time and strength to acknowledge the care provided by the ICU team in your post on the NHS Reviews website is quite remarkable. We are all very appreciative of your kind words and grateful that you found comfort within the team caring for you and your son. Thank you for such a thoughtful post, during what must be a devastating time for you. Please know that you and your family are in our thoughts, particularly of those who were so involved with your son’s care. Kind regards Emily Parker Matron for Critical Care and Respiratory
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Review titled Excellent service
Rated 5 stars out of 5
by Bridget Andrews - Posted on 03 March 2023
Went in the Short Stay Unit after being referred by my Dr and was thoroughly checked over for breathlessness ie, ECG, CT scan using dye due to family medical history, chest xray etc. Staff could not have been more helpful, friendly and professional. Thought then service was quick considering how many people were in the waiting room.
Visited Diagnostic Imaging on March 2023
Review titled Royal Berkshire Hospital
Replied on 07 March 2023
Dear Bridget Many thanks for posting a review about your treatment in our Short Stay Unit. Your kind words have been passed on to the team there, who will be delighted that you found them helpful, friendly and professional. We hope you are now feeling much improved. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Superb emergency angioplasty
Rated 5 stars out of 5
by Stephen Lockhart - Posted on 18 March 2023
I experienced severe chest pain and was very impressed by the urgent, coordinated management by South Central Ambulance Service and the Cardiology unit at the Royal Berks. The ambulance arrived at my home very rapidly and the two paramedics identified that I had experienced a myocardial infarction within minutes. They communicated with the hospital and rushed me to the hospital where the cardiology staff were prepped and ready for me, with my blocked artery cleared within an hour or so of dialling 999. Throughout, both the ambulance and hospital staff were friendly, calm and very competent. Superb, world class practice!
Visited Cardiology on March 2023
Review titled Royal Berkshire Hospital
Replied on 20 March 2023
Dear Stephen Thank you for the review of your experience of our Cardiology service - it is wonderful to read that you felt so reassured by their care and professionalism. Your feedback has been shared with the team and with the South Central Ambulance Service, who escorted you to the Royal Berkshire Hospital. We hope you are recovering well following your procedure. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Exemplary Service
Rated 5 stars out of 5
by Heather Eves - Posted on 09 March 2023
My husband has appendix cancer 3 years ago and this week had annual CT scan for check up. A reminder sent and appointment booked. The service was brilliant and even an email from Colorectal nurse very comforting. He is also under Cardiac Care after a stent 3 years ago. Once again all the checks and reassurance excellent and staff so reassuring explaining everything. He was in A & E last month and all so thorough and saw a Cardiologist 2 days later who was so thorough and reassuring. We all know the NHS gets bad press in the papers but can say that any help we have needed from 2 departments has been exemplary and we all know all the staff under such pressure to perform but can only say they are magnificent. We have nothing but praise for the RBH from people on Reception to the two departments I have mentioned. Very grateful to all but this sort of headline never makes the news or press.
Visited Colorectal cancer services on March 2023
Review titled Royal Berkshire Hospital
Replied on 13 March 2023
Dear Heather (and husband) Thank you so much for your positive and comprehensive feedback regarding your husband's care under the Oncology and Cardiology teams. Your review has been shared with both teams and their senior management. They will be very pleased to read that all the staff demonstrated the Trust's CARE values. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust