Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolute angels and I cannot be more grateful
Rated 5 stars out of 5
by Hollie Ridges - Posted on 10 December 2022
I was booked in for induction 15/11 as I was nearly 2 weeks overdue. They were super prompt in finding me a bed in marsh ward. The midwives were lovely and got the induction process moving quickly. They discussed my options and I opted for the balloon . This has to remain for 24 hours before next assessment. I was given the option to go home for this time, or to stay in hospital. I chose to stay in hospital in case anything happened (I.e balloon coming out) My partner was allowed to stay while I was there which was lovely. When I was ready for delivery, I was taken to the delivery suite where 2 (again lovely) midwives stayed with me the whole 9 hour labor, they monitored me and baby constantly and kept me informed as there were several potential complications they were keeping a close eye on. My natural birth turned into an emergency c-section due to further complications and the whole team were just amazingly quick to act and to deliver my baby as safely as possible. They kept me informed of everything happening. I was rushed into theatre within minutes of the decision being made where the surgical team were waiting and didn’t waste a single minute. My baby girl was safely delivered and I was sutured up within 20 minutes of entering. Absolutely incredible surgical team. I was then taken to iffley ward where I stayed for a further 2 nights. The midwives were incredible. There was one midwife in particular( I called her my angel ) who really looked after me, from helping me clean myself up changing my padded underwear. To realising I was shattered and taking my daughter away for a couple of hours to feed and look after so I could get some sleep. And just being super chatty and friendly. My blood pressure etc was monitored regularly to make sure I was ok. My daughter was monitored closely too. They came to every alarm call, yes, you could be waiting a few minutes at a time, but these nurses were absolutely rushed off their feet . They were all working so hard. The care I received from all the staff in all the departments of maternity was outstanding and although my birth plan didn’t go according to plan, they all played their part in making me feel safe, secure and making the experience as stress free as possible. I cannot thank the team enough. We really need to protect our nhs workers. They have an extremely demanding job, and just work their butts off . Thank you again to everyone involved who delivered my baby girl and looked after me. You’re all hero’s in my eyes x
Visited Maternity services on November 2022
Review titled Royal Berkshire Hospital
Replied on 12 December 2022
Dear Hollie Congratulations on the birth of your new daughter and thank you for taking the time to post in such detail about your experience on our maternity unit. The team will be delighted to read that, despite the emergency C-section, your experience was still positive and that you felt safe, well cared for and were kept fully informed throughout the birth. We hope that you are recovering well from your surgery and that you are enjoying your new addition! Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Outstanding practice
Rated 5 stars out of 5
by Laura M - Posted on 30 November 2022
Hopkins Ward , all staff were polite, professional, supportive and helpful. I felt safe and well looked after and would like to thank everyone involved in my care.
Visited Breast Surgery on November 2022
Review titled Royal Berkshire Hospital
Replied on 07 November 2023
Dear Laura, Thank you so much for your positive and kind comments. It is good to hear you felt safe and we hope you've since made a good recovery. Best wishes, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Appointment letter
Rated 4 stars out of 5
by Anonymous - Posted on 10 November 2022
I received a generic letter advising I had an appointment on 10/11. It wasn’t clear what the appointment was for. It transpired it was for a procedure but it would have saved me a phone call if the letter had stated that.
Visited Ophthalmology on November 2022
Review titled Royal Berkshire Hospital
Replied on 14 November 2022
Dear Patient Thank you for providing feedback - it would be very useful if you could contact our PALS Department to give more details so that we can investigate and make sure improvements are made. PALS can be contacted by emailing PALS@royalberkshire.nhs.uk or by calling 0118 322 8338. Thank you Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Lucky to have such a great hospital
Rated 5 stars out of 5
by Naomi - Posted on 29 November 2022
I came to A&E on 30th Oct as I had a painful swelling in my face near my gland and ear and the pain was becoming unbearable. I was seen about 8 hours after arriving and the Doctor sent me to get scanned and then referred to the Dorrell Ward. The treatment, care, kindness and professionalism was so impressive from everyone I came into contact with. I was in a lot of pain and was given codeine and although I had to discharge myself having been on a drip of antibiotics, they told me I could come back should I need to. Have been meaning to share this positive review since then. I made full recovery (the antibiotics worked after a few days) and I am just grateful to the people there at RBH. Thanks so much.
Visited Ear, Nose & Throat on October 2022
Review titled Royal Berkshire Hospital
Replied on 01 December 2022
Dear Naomi. Thank you for this positive feedback about your experience in our Emergency Department and on Dorrell ward, it is good to read that you are now recovering. I have passed your message on to the teams involved as it will be much appreciated. Kind regards, Rachel Cripps - Patient Experience Facilitator.
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Review titled PALS
Rated 5 stars out of 5
by Sally Kafir - Posted on 21 October 2022
PALS provide an efficient, and professional service to patients. Very kind and empathetic team. Thank you.
Visited Don't know on October 2022
Review titled Royal Berkshire Hospital
Replied on 24 October 2022
Dear Sally Thank you for feeding back about our PALS service - it is great to hear that you found them so helpful and empathetic. Your review has been shared with the team and their senior managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Wait times too long with no expectations or treatment
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
Came in with complaint of painful abdomen. Triage and bloods within 30 minutes - great. No expectation set or offered when asked for how long until a diagnosis. 4 hours later still nothing. Haven’t eaten or taken meds and haven’t been told what I can and can’t do or offered anything. Sleep deprived, in pain in a growing room with no updates offered. This can’t be good enough.
Visited Accident and emergency services on October 2022
Review titled Royal Berkshire Hospital
Replied on 27 October 2022
Dear Patient, Thank you very much for providing feedback about the Emergency Department (A&E). We are very sorry to hear about your recent experience and Matron for A&E has shared your review with the triaging team to ensure that they provide an idea of waiting times and expectations when triaging. A&E will soon be getting screens that will provide live and up-to-date information on waiting times and what is happening within the department, which will hopefully improve the patient experience and help with expectations. Please accept our sincere apologies for your experience. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Human and empathetic care
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
Visited A&E with my poorly 5 year old. Have nothing but good things to say about the experience from the receptionist to the doctor. We are being transferred to the JR but while we wait the nurse bought me a cup of tea and a sandwich. Small acts of human kindness go such a long way for a desperately worried Mummy in the middle of the night. The doctor was charming with my son despite him being very grumpy. NHS staff are angels who walk the earth. Thank you Royal Berks.
Visited Accident and emergency services on October 2022
Review titled Royal Berkshire Hospital
Replied on 06 October 2022
Dear Parent Thank you for the wonderful review of your son's care in our Children's A&E department. Your feedback has been shared with the team, who will be delighted. We hope your little one is now feeling better... Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled NHS at its best.
Rated 5 stars out of 5
by John - Posted on 12 October 2022
Visited The Eye Accident and emergency clinic 11 October in the afternoon. I was triaged within a few minutes to assess my eye injury. I sat for a few minutes after and was asked how painful is my injury on a scale 1-10 by a nurse, within a few more minutes I was called by a Doctor. A thorough examination of my eye was performed and drops administered, to reduce the pain. I was released with a further checkup in two weeks. What else can I say. Thank you, thank you, thank you. You are everything I hoped for. NHS Staff at every level helped me find the clinic when I could not see or find you, offering me a wheel chair etc. The receptionist was empathetic and understanding ...the Nurses were exemplary professionals, the Eye Doctor conducted my tests with empathy and the professionalism expected , even the consultant came to confirm the diagnosis and clear me to go home. You you all touched my soul. Please accept my deepest thanks.
Visited Eye - accident and emergency services on October 2022
Review titled Royal Berkshire Hospital
Replied on 12 October 2022
Dear John Thank you for posting a review of your experience in our Eye Casualty Department. It is fantastic to read that you received such a positive and professional service from every member of staff in the Ophthalmology Team. Your kind words have been shared with the team and their senior managers, and we hope that your eye injury is recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Excellent team working in breast screening
Rated 5 stars out of 5
by Sally Kadir - Posted on 18 October 2022
I was very anxious when I arrived at Breast Screening. However the receptionist was very welcoming and the waiting area was calm, airy and stress free. I saw various members of the medical team who were all friendly, professional and efficient. Thank you so much.
Visited Breast cancer services on October 2022
Review titled Royal Berkshire Hospital
Replied on 19 October 2022
Dear Sally It is great that your experience in our Breast Screening service was so positive. Your review has been shared with the team and their senior managers, so thank you for taking the time to post feedback. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Caring and responsive
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2022
I had two unco-ordinated hospital appointments on the same day at different hospitals. The ENT nurse and consultant were very accommodating to ensure that I could manage this. They were very efficient, extremely caring and informative and I was pleased to receive my clinical letter the same evening.
Visited Ear, Nose & Throat on September 2022
Review titled Royal Berkshire Hospital
Replied on 26 September 2022
Dear Patient Thank you for your feedback regarding your care in our Ear, Nose and Throat Department. It is very positive to read that the team were caring and professional - your review has been shared with them and their senior managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust