Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Berkshire Hospital.
Reviews
-
Review titled Urology Admin response /Booking
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2022
In this very trying times with all medical services, (its been a tough few years ) I would like to applaud P & G for helping me with my enquiry today after not a very pleasant call to get same enquiry sorted on Friday. G was extremely helpful and really listened to my concerns, she followed through what she said she would .(Thank you so much) Resulting in P ringing back this evening ,reassuring me with my concerns and organised appointment needed, Thank you so much.
Visited Urology on December 2022
Review titled Royal Berkshire Hospital
Replied on 13 December 2022
Dear Patient Thank you for posting about your experience with our Urology Clinical Admin Team - it is wonderful to hear they were so helpful and sorted out your appointment. Your review has been shared with the team and their senior managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Worst time keep up
Rated 2 stars out of 5
by Anonymous - Posted on 28 December 2022
I was made to wait for more than an hour and half for my appointment. Why even give an appointment when you can't keep up the time. Further I had to renew my parking ticket 3 times and this added to the stress. The onduty doctors were of no help and instead showed their stress of being overwhelmed. Absolutely appealing g service for a patient. Worst experience.
Visited Ear, Nose & Throat on December 2022
Review titled Royal Berkshire Hospital
Replied on 11 January 2023
Dear Patient We are very sorry to read that you have had a less than satisfactory experience. In order for us to investigate further, it would be useful if you could contact our PALS Team on 0118 322 8338 or email PALS@royalberkshire.nhs.uk to let them know the exact department/location you visited, the issues you faced and the date/time of your appointment. Thank you Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Excellent Service.
Rated 5 stars out of 5
by Anne Savage - Posted on 19 December 2022
All the Staff Members I met in A & E and the Minor Injuries Clinic were so kind, thoughtful and helpful. They all went " the extra mile". How convenient to include an X-ray facility in the Minor Injuries Clinic area. Thank you all so much. Very grateful.
Visited Accident and emergency services on December 2022
Review titled Royal Berkshire Hospital
Replied on 19 December 2022
Dear Anne Many thanks for taking the time to post a review - it is great that you had such a positive experience in our A&E and Minor Injury Unit and that they all went above and beyond - your feedback has been shared with the teams there and their senior management. We hope you are now recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Wonderful treatment by team
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2022
I attended gynaecology post a diagnosis of fibroids. Such a good service and experience at RBH. Admittedly, this has always been my experience. The receptionist was quick and efficient, immediately greeting and processing me easily. I went straight in for my consultation. It’s surreal as you meet the consultant and are aware of others behind you prepping the area- and then meet them later. The consultant took my questions seriously. I did not receive information regarding the appointment (I’ll raise with GP as notification was through them), so the procedure (hysteroscopy) was one I was mentally unprepared for (although had researched everything to do with my condition so knew what it was), however all was explained clearly throughout. Such respectful and professional treatment from all. The nurses were truly lovely, engaging me in warm conversation. There was some humour also, which I need in such situations. There was a little room set aside to remove lower clothing items, set up beautifully with a chair, wipes and pads. This helps with a bit of dignity and privacy before and after the procedure. Thank you so much to the whole team for treating me so well throughout.
Visited Gynaecology on December 2022
Review titled Royal Berkshire Hospital
Replied on 05 December 2022
Dear Patient Thank you for the glowing and comprehensive review of your care in our Gynaecology Department. Your feedback has been shared with the team and their senior management. They are delighted that you had such a positive experience. We hope you are recovering well and are now feeling much improved. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Bunion operation
Rated 5 stars out of 5
by Emma king - Posted on 04 January 2023
I had last minute bunion operation on 22 December 2022 all staff was lovely friendly on Redlands Ward would like say thank you for all help and keeping me feeling comfortable when my mum had go home before have my operation to lovely nurse
Visited Ophthalmology on December 2022
Review titled Royal Berkshire Hospital
Replied on 05 January 2023
Dear Emma Thank you for posting about your positive care following your bunion surgery and stay on Redlands Ward at the Royal Berkshire Hospital. We are very pleased to read that you felt so comfortable and well cared for. Your review has been shared with the team. We hope your foot is now healing well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Fantastic care
Rated 5 stars out of 5
by Dean Chamberlain - Posted on 08 December 2022
I had been suffering acute pain and discomfort in my back and abdomen for some weeks and eventually the pain was so bad my son called 999. When we arrived at Reading A&E I cant honestly remember too much as I was in so much pain but I seemed to get through A&E quickly and get some pain relief. I had acute pancreatitis and apparently was passing gall stones which was what the pain was. The care I received from all at RBH was magnificent, the Doctors and Nurses all absolutely brilliant. I just wanted to say a monster thank you and also to say that not everything in the NHS is broken as the media are desperate to say at the moment. Thank you NHS (Royal Berks) you were brilliant.
Visited Don't know on November 2022
Review titled Royal Berkshire Hospital
Replied on 12 December 2022
Dear Dean Many thanks for providing feedback on your care in our A&E and gastroenterology department at the Royal Berkshire Hospital. It is very reassuring to read that you received great care and that the clinical teams were so efficient and effective. Your review has been shared with both teams and we hope you are now feeling much better. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Outstanding practice
Rated 5 stars out of 5
by Laura M - Posted on 30 November 2022
Hopkins Ward , all staff were polite, professional, supportive and helpful. I felt safe and well looked after and would like to thank everyone involved in my care.
Visited Breast Surgery on November 2022
Review titled Royal Berkshire Hospital
Replied on 07 November 2023
Dear Laura, Thank you so much for your lovely words of thanks towards our staff. It is greatly appreciated. Best wishes, Patient Experience Team
-
Review titled Outstanding practice
Rated 5 stars out of 5
by Laura M - Posted on 30 November 2022
Hopkins Ward , all staff were polite, professional, supportive and helpful. I felt safe and well looked after and would like to thank everyone involved in my care.
Visited Breast Surgery on November 2022
Review titled Royal Berkshire Hospital
Replied on 05 December 2022
Dear Laura Thank you for your feedback - it has been shared with the team on Hopkins, who will be delighted that you felt so well cared for. We hope you are recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Not very helpful
Rated 3 stars out of 5
by Anonymous - Posted on 13 April 2023
I attended an appointment going back last year at the orthopaedic department to have an mri scan on my ankle. For them to tell me the results would be with my doctor in a few weeks. A couple of months later and I still Haven’t received them. Iv just had to contact the orthopaedic department to see if they have my results which they did but can’t tell me over the phone. The receptionist was moody and rude and made you feel like she didn’t want to help at all. It makes you feel like you can’t even ring up to get your results you need without being judged. I thought being a receptionist you had to be helpful and friendly clearly not in her eyes.
Visited Orthopaedics on November 2022
Review titled Royal Berkshire Hospital
Replied on 09 May 2023
Dear Patient Thank you for posting about your experience - we are very sorry to read that it was not a positive one. We would encourage you to contact our PALS team (0118 322 8338 or email PALS@royalberkshire.nhs.uk) if you would like your concerns investigated in more depth. The directorate manager has spoken with the orthopaedic clinical admin team and the reception team regarding your feedback and reminded them of the importance of polite and appropriate behaviour when dealing with enquiries. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled The best care.
Rated 5 stars out of 5
by Charlie Arnold - Posted on 13 November 2022
Following a somewhat embarrassing accident, I was in a very bad state, hemorrhaging uncontrollably. I am stubborn and my fiancée had to put her foot down eventually to get me to A&E... I definitely left it later than I should have! At every single stage I was treated so incredibly well. Nothing was taboo, nothing was too much to handle. The fact that they also instantly recognised my partner as my partner, rather than a "friend" made the situation more comfortable. It's unfortunately still rare to have same sex relationships recognised. Every single person who dealt with me had impeccable bedside manner, everything was explained in detail in a way that I would understand and they even humoured my weird questions to keep me distracted. I don't think I've ever had so many people look at my "bits" before and yet it never felt uncomfortable... I actually feel quite emotional about how well I was looked after. From checking in at A&E, to the gynae team, the anesthesiologists, all of the nurses, the porters. I honestly couldn't have had a better experience from a really quite scary situation. I can't thank anyone enough and I just want to share my appreciation for the care, respect and love that pours out of everyone I had the pleasure of meeting.
Visited Accident and emergency services on November 2022
Review titled Royal Berkshire Hospital
Replied on 14 November 2022
Dear Charlie Thank you so much for posting such positive feedback about your care at the Royal Berkshire Hospital . Your review has been shared with the A&E Team - they will be delighted that you felt reassured and comfortable and were treated with dignity and respect. We hope you are now recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust