Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Marvellous service & great experience
Rated 5 stars out of 5
by Ian - Posted on 11 May 2024
I arrived at A&E at about 8am & was immediately sent to Minor Injuries after triage. Seen promptly by two nurses & a doctor I subsequently had an X-ray. It was all rather hectic in there but after a cycling accident I left about 2 hours later patched up & reassured. There was hardly a moment when I was not in the company of at least one of the team during the period I was there. Despite the circumstances I had found myself in it was a pleasure to have been there & treated with such professionalism & kindness.
Visited Accident and emergency services on May 2024
Review titled Royal Berkshire Hospital
Replied on 28 June 2024
Dear Ian, Thank you for your kind words of positive feedback. We hope you've recovered well from your cycling accident. We will pass on your feedback to the A&E teams and also share with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Brilliant care and service
Rated 5 stars out of 5
by Laura - Posted on 25 June 2024
I would like to thank all the staff in the urology department who supported me during surgery and pre and post treatment. The staff were very friendly and went above and beyond in caring for me as a patient.
Visited Urology on May 2024
Review titled Royal Berkshire Hospital
Replied on 28 June 2024
Dear Laura, Thank you so much for your positive feedback. We are happy to hear you had a good experience during your recent treatment and we hope you've recovered well. We will share your feedback with the Urology team and also with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Great Angioplasty
Rated 5 stars out of 5
by Yvonne Busby. - Posted on 16 May 2024
I didn’t have to wait too long for my angioplasty surgery at the Berks Hospital as a day patient. Everything went faultless with all the staff being polite, friendly, professional & first class. Thank you to you all.
Visited Vascular surgery on May 2024
Review titled Royal Berkshire Hospital
Replied on 19 July 2024
Dear Yvonne, We really appreciate your kind words of feedback. We hope you're recovering well. We will pass your comment on to the Cardiology team and also share more widely with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Adult Day Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2024
Took a friend into Day Surgery Unit. All the staff are lovely but you are given a bed and it doesn’t even have a sheet on it, could not believe my eyes, you have to lie on a bare mattress. This is 2024 come on RBH pull your socks up you are way behind other hospitals, shame on you!
Visited Don't know on May 2024
Review titled Royal Berkshire Hospital
Replied on 27 June 2024
Thank you for your feedback on behalf of your friend. We have passed it onto the leads for the Adult Day Surgery Unit to look into. If you could contact our Patient Advice and Liaison Service (PALS), this will allow us to find out more and look into what happened in more detail. Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Best wishes, Patient Experience Team
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Review titled Really good care
Rated 5 stars out of 5
by Glynis - Posted on 22 May 2024
Throughout the whole appointment I have been met by really caring professionals, made to feel very welcome and the process has been amazingly smooth and quick. Thank you.
Visited Diagnostic Endoscopy on May 2024
Review titled Royal Berkshire Hospital
Replied on 23 May 2024
Dear Glynis, Thank you so much for your positive feedback. We are so glad that you have had a swift and straightforward appointment. Best wishes, Patient Experience Team
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Review titled Excellent service in Adult Day Surgery Unit
Rated 5 stars out of 5
by Linda Williams - Posted on 03 May 2024
I brought my 86 year old father who lives with dementia in for planned abdominal surgery today and the service was outstanding. From the anaesthetist who careful explained his recommendations to the doctor who did the same with hers and the excellent nurses and health care assistants and ports the surgery went so smoothly. All staff treated Dad with utmost respect and care and minimised any confusion by ensuring the operation was first on the list to ensure he could get home as promptly and comfortably as possible. We are very appreciative.
Visited Don't know on May 2024
Review titled Royal Berkshire Hospital
Replied on 28 June 2024
Dear Linda, Thank you so much for your very positive feedback. We hope your father is recovering well from his surgery. We will pass on your feedback to the surgical and anesthetic teams, and will also share with our colleagues across the Trust. We will also let our Dementia Lead Nurse know that her training has resulted in good care for your father. Best wishes, Patient Experience Team
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Review titled Fantastic
Rated 5 stars out of 5
by Ian Frampton - Posted on 23 May 2024
Having just got back from the minor injuries unit, I just wanted to commend the staff I saw for the fantastic work they do under intense pressure. They were completely un phased by it and did a brilliant job. Gave me loads of support and great advice.
Visited Accident and emergency services on May 2024
Review titled Royal Berkshire Hospital
Replied on 28 May 2024
Dear Ian, Thank you for your lovely and positive feedback. We will pass this on to our colleagues in Minor Injuries and share with our wider teams. We hope you're recovering well. Best wishes, Patient Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Michelle - Posted on 25 May 2024
We just visited Family on Kennet ward after admittance through A&E and heard such great feedback like 'o the food is beautiful' and all the nurses (and assistants) are wonderful! They help me do this and go with me to do that. It makes such a difference to hear such amazing praise. Thank you so much for all you are doing.
Visited Don't know on May 2024
Review titled Royal Berkshire Hospital
Replied on 28 May 2024
Dear Michelle, Thank you so much for passing on such positive feedback. We are glad your family member is having a good experience whilst they're in hospital. We will pass on the feedback and your thanks to Kennet Ward staff and also the Catering team. Best wishes, Patient Experience Team
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Review titled Nice, calm environment
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
Going into this procedure I was quite nervous but the staff made me feel completely at ease, thoroughly explaining the process to me and making sure I was comfortable throughout. For a procedure that isn’t comfortable at all I had a pretty stress free experience.
Visited Diagnostic Endoscopy on May 2024
Review titled Royal Berkshire Hospital
Replied on 27 June 2024
Dear Patient, Thank you for your positive feedback. We are glad that our staff helped you to feel relaxed and comfortable during your procedure. Best wishes, Patient Experience Team
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Review titled Amazing team
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
I Just want to thank this wonderful team for their expertise and kindness. The nursing staff, CT scan team and Doctors are all marvellous. Special thanks to the wonderful doctor who explained my CT scan report and answered all my questions. This is so reassuring and eases any further stress or anxiety. He even sorted my problem and sent it to our GP so we could get a follow up quickly. I am extremely grateful to every member of NHS staff I met or spoke to on the phone for their patience and kindness.
Visited Accident and emergency services on May 2024
Review titled Royal Berkshire Hospital
Replied on 27 June 2024
Dear Patient, Thank you so much for your kind words and positive feedback. We have passed it on to the teams. We hope you've recovered well. Best wishes, Patient Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust