Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Horendous Endoscope
Rated 2 stars out of 5
by Anonymous - Posted on 29 May 2024
This is the worst endoscopy I have ever had. Even with sedation I was wretching, coughing, and feeling great discomfort. It was worse than a previous prceedure without sedation and yet the report said mild discomfort with no distress. That must be a joke
Visited Gastrointestinal and Liver services on May 2024
Review titled Royal Berkshire Hospital
Replied on 20 June 2024
Dear patient, We are sorry to hear that you didn't have a good experience during your recent visit. Please contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened: pals@royalberkshire.nhs.uk Best wishes, Patent Experience Team
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Review titled Fantastic colposcopy clinic
Rated 5 stars out of 5
by Heidi - Posted on 30 April 2024
I had a colposcopy carried out today after my smear test result had abnormal cells. The women on reception were lovely, the waiting room was spacious and bright. I was greeted by a lovely female nurse who took me to the procedure room, where I met a friendly doctor and two other female nurses. They were all very friendly and informative, chatting to me during my procedure and ensuring I could see the screen. They warned of any discomfort and asked if I was managing OK, and provided me with the aftercare information aptly. Really positive experience for the slightly concerning circumstances.
Visited Gynaecology on April 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Heidi, We are so pleased to hear that you had such a positive experience at your appointment. We have passed on the feedback to the teams, so that they know their hard work and compassion has been noticed. Best wishes, Patient Experience Team
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Review titled 12 week scan - Relatively poor experience
Rated 3 stars out of 5
by Anonymous - Posted on 02 May 2024
You show up to your first scan excited, nervous and wanting to see your baby. You also would like the person seeing you to be welcoming and kind to make you feel comfortable throughout the process of seeing your baby for the first time. The lady who did my scan was actually quite rude and seemed disinterested and wasn’t very friendly. As she’s meeting with expectant mums/ parents all day, you would think that she would have wanted to provide a safe and welcoming space. I cannot imagine how she would have delivered the news if anything was wrong. She also moaned at me for running late. I did call and let them know I was running 5-10mins late due to absolutely nowhere to park either in the car park or on street. We had to park a short walk away from the hospital so that added a couple minutes on. I was within the 10 minutes I mentioned being late. She said that if I was late to my 20 week scan that they most likely wouldn’t do it and I wouldn’t be able to reschedule. I thought that was a bit strange and not very reassuring for a pregnant person who is now hearing she could miss out on seeing her baby at the 20 week scan. I apologised for being late and said that it was just something out of my control that day. If what she said was true about not being able to reschedule then it seems a bit harsh as sometimes, things can happen/ get in the way. If it’s not true, then she shouldn’t be scaring people into thinking that just to prove a point. (Just to add that during my last pregnancy, everyone was so lovely, every member of staff that I interacted with! Just not great this time)
Visited Maternity services on April 2024
Review titled Royal Berkshire Hospital
Replied on 24 June 2024
Dear patient, We would like to apologise for your experiences during your visit. Please can you make contact with our Patient Advice and Liaison Service (PALS), so that we can look into what happened and address your concerns: pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Adult day surgery unit
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
Came in for day surgery and was waiting for hours! Got told I was next in line to go down then that suddenly changed to being last! Had no understanding for my personal circumstances taken into account and believe I was put last just because I'd explained my need to be at top of the list due to circumstances beyond my control and needing it done earliest possible time. I explained this at my pre op too! I am so angry after not eating since 7am which was 9hrs of no food just to be told to I'm last!! And could be potentially postponed if not down by 5pm!
Visited Gynaecology on April 2024
Review titled Royal Berkshire Hospital
Replied on 25 June 2024
Dear Patient, Thank you for your feedback and we are sorry that your experience did not go as expected. We have spoken with our Surgical department and they would appreciate it if you could contact our Patient Advice and Liaison Service, so we can look into what happened in more detail: pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
My wife was taken to A and E via ambulance for minor cardiac arrest from work, we reached the hospital at 6.30 pm and wasn't still seen by a doctor after 8 hours. Why is it called A and E if you have to wait for that may hours to see a doctor, and wait for any treatment. She was absolutely tiered and knackered. We should have stayed home and hope for the best for fate and luck even for a heart attack to be managed. We are both nurses by profession and this hurts us at both personal and emotional level, to understand what health services have become
Visited Accident and emergency services on April 2024
Review titled Royal Berkshire Hospital
Replied on 24 June 2024
We would like to apologise for the time you waited in the Accident and Emergency department. Please can you contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened in more detail: pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Leila - Posted on 08 April 2024
The team in the antenatal department were fantastic, they made me feel supported and were very reassuring. Thank for all your hard work!
Visited Maternity services on April 2024
Review titled Royal Berkshire Hospital
Replied on 25 June 2024
Dear Leila, Thank you for your lovely feedback. We are glad you had a good experience during your visit. We will pass on your feedback to the Antenatal teams. Best wishes, Patient Experience Team
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Review titled A heaving A&E but great treatment
Rated 5 stars out of 5
by Marilyn Wallman - Posted on 09 April 2024
My husband fell yesterday whilst playing walking football. He was knocked unconscious for a while so we had to go to A&E, on a Monday! There was a huge queue as the place was heaving. But I mentioned his age to the receptionist and he was triaged very quickly. We were there for nearly 8 hours, which wasn’t good but his examination was thorough- a shout out to the junior female doctor and her Senior doctor. All staff once we were called in were very good. However, A&E could be better organised. For an hour there was only one person on reception while another was training. I realise that training must be done but surely receiving patients must be a priority and especially on one of the busiest days? Additionally, there seemed to be no filtering of the more serious problems, unless you were brave enough to cheat the queue. I had to wait in line with my husband, who was shaking from shock, in a wheel chair whilst younger and more able patients queued before us. But a big thanks to all of people who saw him from the receptionist to the nurses and doctors you did a great job but please get a working party together to see if you can improve waiting times. There has to be a way, even if you are understaffed.
Visited Accident and emergency services on April 2024
Review titled Royal Berkshire Hospital
Replied on 25 June 2024
Dear Mrs Wallman, Thank you so much for your feedback and we hope your husband has recovered well. We have passed your comments on to the ED team and managers, to make them aware of the issues regarding the reception staff and queuing to get to the desk (as well as your kind comments about the staff). We will follow this up with them to see what changes have been implemented. Best wishes, Patient Experience Team
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Review titled Outstanding standard of care
Rated 5 stars out of 5
by Isaac - Posted on 12 April 2024
Came in, very anxious and fatigued, for an urgent appointment after a 111 call. Staff could not have been more patient and warm towards me, and the department was immaculate. Procedure itself was efficient and as comfortable as possible. Was made to feel at ease, all my questions were answered and came away feeling well looked after - and noticed. We really don't deserve these amazing people :)
Visited Ear, Nose & Throat on April 2024
Review titled Royal Berkshire Hospital
Replied on 24 June 2024
Dear Isaac, Thank you so much for your positive feedback. We are so pleased you had a good experience and hope you've recovered well from your procedure. Best wishes, Patient Experience Team
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Review titled Bed status it all went wrong
Rated 3 stars out of 5
by Anonymous - Posted on 01 April 2024
Day nurses were amazing but 75 year old man with ? Stroke in a chair for 11.5 hrs so far and can’t infirm when a bed will be available
Visited Accident and emergency services on April 2024
Review titled Royal Berkshire Hospital
Replied on 28 May 2024
Dear patient, Thank you for your feedback and for your positive comment regarding our nursing staff. If you would like to feed back further about your concerns regarding your fellow patient, please contact our Patient Advice and Liaison Service (PALS): Email: pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Outstanding staff .
Rated 5 stars out of 5
by Mary howarth - Posted on 07 April 2024
My daughter gave birth. from when we arrived the staff were outstanding from midwifes .students .doctors .they explained everything to us. took so much care looking after my daughter I just couldn't fault them .amazing thats all I can say .
Visited Maternity services on April 2024
Review titled Royal Berkshire Hospital
Replied on 25 June 2024
Dear Mary, Thank you so much for your positive words. Congratulations on the birth of your grandchild and we hope both they and your daughter are doing well. We will pass on your feedback to the Maternity teams and share with our colleagues across the Trust. Best wishes, Patient Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust