Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellence in every area
Rated 5 stars out of 5
by Yvonne Kedge - Posted on 01 December 2023
In every aspect of my treatment in ENT has been of the highest clinical standard and care. I am extremely grateful to every member of staff I met or spoke to on the telephone for their patience and kindness.
Visited Ear, Nose & Throat on August 2023
Review titled Royal Berkshire Hospital
Replied on 05 December 2023
Dear Yvonne, Thank you so much for your kind words and positive feedback. We have passed this on to the ENT team and shared it with our other colleagues. Best wishes, Patient Experience Team
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Review titled Could not have been better
Rated 5 stars out of 5
by David Williams - Posted on 03 August 2023
I was referred for tests and then to see a gastroenterologist. At every stage, I encountered kind and considerate members of staff. and I very much appreciate the thorough and professional care I received.
Visited Gastrointestinal and Liver services on August 2023
Review titled Royal Berkshire Hospital
Replied on 07 August 2023
Dear David Many thanks for providing feedback about your care at the Royal Berkshire Hospital. It is wonderful to read that the gastroenterology staff looked after you so well and that you had such a positive experience. Your review has been shared with the team involved. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Good treatment but could be cleaner
Rated 3 stars out of 5
by Danny - Posted on 24 August 2023
I recently visited Royal Berks Hospital and was very disappointed with the Cleanliness, the waiting room was filthy, with paper sick bowls left on seats for prolonged periods, dust on dirt was on most surfaces, which left black marks on my cloths, this was also found in the treatment rooms, where I saw one Nurse walking around with a dust cobweb on their uniform, which was probably picked up from one of the treatment rooms, which were not much cleaner than the waiting room. the triage nurse turned to have a conversation with another person while we were answering on of her questions, then just moved on the the next question where clearly she had not paid attention to the first. while taking an Ecg the paper bedcover was not extended for use and was laid on the bed was not wiped after the last use (we saw the person leave the room as door was left open - my wife was asked to remove her top for the Ecg and mid practice the door was opened and another nurse came into use the computer, leaving the door open with full view of a busy corridor, with no thought to my wife's privacy on the plus side most of the staff were professional and helpful, the Ambulance crew who delt with us were excellent and were grateful for their care, however the cleanliness of the hospital overshadowed any positive experience We had.
Visited Accident and emergency services on August 2023
Review titled Royal Berkshire Hospital
Replied on 29 August 2023
Dear Danny Thank you for taking the time to post your recent review. Firstly, we would like to extend our profuse apologies for the lack of privacy shown to your wife. This has been highlighted for discussion during one of our clinical handovers and also cascaded to clinical teams during their team meetings – as a clear reminder. It is disappointing to note that during your recent visit to our Emergency Department, you found it to be filthy – in particular the waiting room and a clinical cubicle where your wife was treated. We actively strive to maintain really high standards, both in terms of our excellent patient care, safety, both for our patients and our staff and cleanliness – all of which are paramount. It therefore makes for disappointing reading to see that on this occasion we fell short of this. We would like to apologise and to reassure you that we have addressed your cleanliness concerns with both our housekeeping and nursing teams, reiterating our high standards and expectations. It is reassuring that your overall experience was that of professional and helpful staff in the Emergency Department, in particular our SCAS (South Central Ambulance Service) colleagues. We do hope that your wife is now recovering well. Hayley Hughes, Directorate Service Manager - Emergency Care
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Review titled Minor Injuries Unit Excellent
Rated 5 stars out of 5
by Rachel H - Posted on 15 August 2023
I took my 3 year old daughter to the Royal Berkshire after an accident whilst visiting a friend. We're not from the area so I had a lot of anxiety visiting a hospital I did not know but everyone from the receptionist at paeds A&E, the triage nurse, the advanced practitioner and the radiographer were excellent. They were kind and patient with my daughter whilst they examined her, took her xrays and got her arm in a cast. The advanced practitioner even gave her a lovely knitted animal to take home for her being brave. The whole thing from registration to treatment and going home only took 2 hours which is very much appreciated whilst dealing with a toddler in pain. They even sorted getting my daughters xrays sent to our local hospital so we could get a follow up in our local fracture clinic sorted. An fabulous service from dedicated caring staff. Thank you to everyone involved.
Visited Accident and emergency services on August 2023
Review titled Royal Berkshire Hospital
Replied on 17 August 2023
Dear Rachel Thank you for posting such a positive review about your experience of taking your daughter to our Children's Accident and Emergency Department. It is fantastic to read that you received such great care and attention from the entire team. Your feedback has been passed to the leads for the service to share with the relevant personnel. We hope your daughter is now recovering well! Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Exemplary teamwork
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2023
My visit to the One Stop Urology Clinic last Friday was a pleasant experience from start to finish. The various treatments were carried out efficiently, with help and encouragement from nursing staff and consultants. From arrival to departure I felt welcomed and supported by everyone I came into contact with. Full marks!!
Visited Urology on July 2023
Review titled Royal Berkshire Hospital
Replied on 24 July 2023
Dear Patient Many thanks for posting about your experience at our Urology One Stop Clinic - it is fantastic to read that you were treated with such care and professionalism by the whole team. Your review has been shared with everyone involved. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Royal Berks Hotpial A&E, DVT clinic, xray and ultrasound
Rated 5 stars out of 5
by julie Alexander - Posted on 31 July 2023
Had to visit on doctors advice. All department very good and caring, staff incredible they deserve any praise they get.
Visited Don't know on July 2023
Review titled Royal Berkshire Hospital
Replied on 31 July 2023
Dear Julie Many thanks for posting a review of your visit to our Emergency Department, DVT clinic and Radiology - your feedback has been shared with all of the teams involved in your care. It is great to read that you found the staff to be so caring and attentive. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Horrible service
Rated 2 stars out of 5
by Anonymous - Posted on 30 December 2023
I had a referral to dermatology which took 6 months to go through. I was never given a face to face appointment for anyone to see my acne I was just asked to send over pictures which doesn’t really get across the severity of the pain I’m in. When I asked to be put on acutane they refused and when I asked why they said we needed to try other things first. I have already tried 2 other types of antibiotics and 3 types of topical lotion- is that not enough! When I found a combination that calmed it down slightly I was told they would prescribe me that again - this was in July. It’s now December and no prescription has arrived with my pharmacy and there is no record of it ever being raised to go to my doctors for approval. Every time I try to call I am pushed away and being told that they will be in touch. My acne is now back at a point where it’s extremely sore and I have no medication to help get rid of it. This is really poor and frustrating and really negatively affecting my mental health.
Visited Dermatology on July 2023
Review titled Royal Berkshire Hospital
Replied on 04 January 2024
Dear patient, Thank you for getting in touch and sincere apologies for the difficulties you're having in obtaining your prescription. To be able to look into this further for you, please contact our Patient Advice and Liaison Service (PALS), who will be able to speak with the Dermatology department, to find out what is happening. Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Many thanks, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Superb care
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
The staff on Dorrel ward are magnificent. Everything was explained to me in detail about my treatment. I stayed overnight and the doctors, nurses and other staff were wonderful , caring, thoughtful and helpful . Nothing was too much trouble . It’s just such a shame that I had to wait in A and E for 8 hours before being admitted.
Visited Ear, Nose & Throat on July 2023
Review titled Royal Berkshire Hospital
Replied on 20 July 2023
Dear Patient Thank you for your feedback - your review has been shared with the Head and Neck team and their senior managers. It is fantastic to read that you felt so well cared for. We hope you are now recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Superb professional service
Rated 5 stars out of 5
by Albert Young - Posted on 28 July 2023
I wish to commend the service I received yesterday by your Audiologist at the Wallingford Community Hospital. Her professionalism and approach was outstanding . She restored my social communication through the improved hearing aids - I left the engagement feeling entirely different . Please thank her .
Visited Audiology services (community) on July 2023
Review titled Royal Berkshire Hospital
Replied on 31 July 2023
Dear Albert Thank you for giving feedback on our Audiology service. It is wonderful to read that your audiologist made such a positive change to your hearing - your review has been shared with the entire team, who will be delighted. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Good experience
Rated 5 stars out of 5
by Phil C - Posted on 06 July 2023
I used the main X-ray walk-in service today. From start to finish I was there 35 mins. Which for a walk-in service seems to me great. I was processed through reception very efficiently and politely, all the staff were very helpful. A big Thanks to all I met.
Visited Diagnostic Imaging on July 2023
Review titled Royal Berkshire Hospital
Replied on 10 July 2023
Dear Phil Thank you for posting a review of our Radiology service - we are pleased to read that you found it efficient and that the staff were polite and helpful. Your feedback has been shared with the team. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust