Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Berkshire Hospital.
Reviews
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Review titled Amazing performance
Rated 5 stars out of 5
by David Stamp - Posted on 28 July 2023
I was admitted to the CCU having suffered chest pains on and off for 12 hours. Within 50 minutes I had received treatment to address the issue (through angiogram and angioplasty. The medication and treatment I received resulted in all residual pain having disappeared by the following lunchtime. The nursing staff were incredible. Ever efficient, compassionate and always attentive. Their subtle use of humour helped ease the tension of the situation. My medication and recuperation schedule was clearly explained. I cannot think of a single thing that could have been done better
Visited Cardiology on July 2023
Review titled Royal Berkshire Hospital
Replied on 31 July 2023
Dear David Many thanks for posting about your experience in our Cardiac Care Unit - your feedback has been shared with the Cardiology team and their senior managers. It is fantastic to read that you were so impressed with the service and that the staff treated you with kindness and efficiency. We hope you are now feeling a lot better. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Long waiting time
Rated 1 star out of 5
by Samvarth - Posted on 22 June 2024
I visited here for chest pain and waiting for more than 4 hours without any call for test results consultation. Receptionist told us 2 hours rs before that test results are ready and the reports are with doctor. Still waiting
Visited Accident and emergency services on June 2023
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Samvarth, We are sorry that you are not happy with the length of time you had to wait to get your test results. Please contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened: pals@royalberkshire.nhs.uk Best wishes, Patent Experience Team
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Review titled A&E Eye Department A Wonderful Team
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I Just want to thank this wonderful team for their expertise and Kindness. The reception staff, HCA’s , Nursing staff and Doctors all marvellous.A very well run department. Following an accident under their care and support my sight has made a full recovery.Thank you all very much for the amazing work you do each day.
Visited Eye - accident and emergency services on June 2023
Review titled Royal Berkshire Hospital
Replied on 22 June 2023
Dear Patient Thank you for posting about your positive experience in our Eye Casualty Department - it is great to hear that you received great care and attention. Your review has been shared with the team, who will be very pleased. We are so glad to hear that your sight has made a complete recovery following your accident. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Efficient and kind
Rated 5 stars out of 5
by Margaret gatland - Posted on 19 May 2023
I attended Aand E last night 18th May with ahead wound and fractured wrist. The staff were all fabulous. Kind and caring and very efficient. Special thanks to the lovely nurse who dressed my wound and stitches it. I hardly felt a thing. Amazing service. Thank you.
Visited Accident and emergency services on May 2023
Review titled Royal Berkshire Hospital
Replied on 22 May 2023
Dear Margaret Thank you for posting a review about the care you received at our Accident and Emergency Department - it is wonderful to read that you found the staff so kind and efficient. Your feedback has been shared with the team in A&E. We hope you are now feeling a lot better and are recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Every department we when into the care briliant
Rated 5 stars out of 5
by Charles Cox - Posted on 03 June 2023
From the time we arrived at AE we my wife was treated with care and respect all of the staff were very caring my wife is 81 years old and they made her feel safe and cared for i can not thank all of the staff enough for taking great care of her for me
Visited Accident and emergency services on May 2023
Review titled Royal Berkshire Hospital
Replied on 06 June 2023
Dear Charles Thank you so much for posting a review about your experience when your wife was admitted to our emergency department (A&E). It is wonderful to read that you both felt safe and well cared for and that your wife was always treated with respect. We hope she is now recovering well. Your review has been passed on to the team in A&E. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Shocking treatment
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
We visited paeds A&E and spent 9 days on Dolphin ward for my baby to have no treatment or diagnosis. Only after discharge another hospital diagnosed using the scans. It took days upon days to get tests they deemed relevant as they didn’t have the right staff members working, one department has only 2-3 people capable of reading test results for kids and all of them were on annual leave at the same time. It seems the nhs can’t help over bank holidays or half term. Some staff were rude and judgemental and gave wrong information about caring for my baby (e.g. how to safely make formula). Saw a different Dr every day and nobody communicated to each other so I had to update each new dr every time.
Visited Children's & Adolescent Services on May 2023
Review titled Royal Berkshire Hospital
Replied on 26 June 2023
Dear Parent Thank you very much for the feedback; we are very sorry to hear about your experience. We are always keen to improve our service and if you would like to discuss these matters further, please contact our PALS team and we can arrange a meeting with the matron for the service. Telephone: 0118 322 8338 or Email: PALS@royalberkshire.nhs.uk Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Positive experience
Rated 5 stars out of 5
by Mark D - Posted on 14 June 2023
Day op in urology. Great staff and surgical team. Professional, courteous and caring Pre op and post op care great Communication very good Thanks all
Visited Urology on April 2023
Review titled Royal Berkshire Hospital
Replied on 19 June 2023
Dear Mark Thank you for posting about your experience in the day surgery unit for a urological procedure - it is very pleasing to read that the team treated you well. Your review has been shared with Urology and their senior managers and we hope you are now recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Fantastic care
Rated 5 stars out of 5
by Louise - Posted on 20 April 2023
Had to take my 12 year old to children's A&E after he hurt his arm. Everyone we met was kind courteous and extremely helpful , and I cannot fault the care we received. So grateful to have our NHS .
Visited Accident and emergency services on April 2023
Review titled Royal Berkshire Hospital
Replied on 24 April 2023
Dear Louise Thank you for your review. It is wonderful to hear that you and your son had such a good experience in the paediatric emergency department. Your feedback has been shared with the team and we hope your son's arm is now on the mend. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2023
I'm very disappointed that my minor surgery has been cancelled by Gynaecology Dept. I had this procedure initially booked in February 2023 on 2ww but I've never received an appointment letter from them so I missed it. The doctor apogised for the admin error and told me I will be booked for the next one in April as they need to see me very soon. I found out today that the surgery was cancelled and I will be booked in June! The manager was empathic when I called them but I just feel very let down by Gynaecology Dept. The reason for cancellation was that I've been downgraded from 2ww and can wait a bit longer. However, they still haven't finished all the investigations which were supposed to be done during this procedure.
Visited Gynaecology on April 2023
Review titled Royal Berkshire Hospital
Replied on 27 April 2023
Dear Patient Thank you for posting a review. We are very sorry that you have had this experience; we would be very happy to discuss your concerns with you if that would be helpful? If you would like us to do that, please contact us via the PALS team on 0118 322 8338 or email PALS@royalberkshire.nhs.uk Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Exceptional & compassionate care
Rated 5 stars out of 5
by Twin Cathie - Posted on 28 April 2023
My twin brother had been under the care of the NHS for several years and was always happy with the care and attention he received. He spent the last days in intensive care and was always so well attended. The staff were exceptional and he was happy and content and joking until the end thanks to the amazing doctors and nurses who even sang happy birthday just days before he passed. Their care extended to our family and friends and they always kept my brother and us well informed about his condition. Thank you to the other departments who also cared for him before his transfer to ICU.
Visited Intensive Care on April 2023
Review titled Royal Berkshire Hospital
Replied on 02 May 2023
Dear Cathie Thank you so much for posting about your late brother's experience of care at the Royal Berkshire Hospital. Your kind words have been shared with the ICU team and their senior managers - they will be heartened to read that your twin and family felt so well supported during his final days. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust