Royal Blackburn Teaching Hospital
Haslingden Road, Blackburn, Lancashire, BB2 3HHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic care and caring staff
Rated 5 stars out of 5
by Stacey Bates-Robinson - Posted on 18 November 2022
I attended recently with my Daughter who was very unwell. She is not very good with needles and was quite anxious about attending. The staff where so caring and friendly putting her at ease. The department was extremely busy, however even in these circumstances the care and compassion she received was fantastic. We greatly appreciate all they did.
Visited Accident and emergency services on November 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 21 November 2022
Thank you for your feedback via the NHS Website following the care and treatment your daughter received at the Royal Blackburn Teaching Hospital. We are very proud of our staff and the services we provide but it is always nice when somebody takes the time and effort to write to tell us about their experience. I will ensure that your very kind and most welcome comments are shared with all the staff within the Emergency Department. Thank you once again for taking the time to write. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Care.
Rated 5 stars out of 5
by Robert Taylor - Posted on 07 November 2022
Received exceptional care once on the ward (B24),all staff were brilliant and am now recovering well thanks to everyone there.
Visited Orthopaedics on November 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 07 November 2022
What a wonderful review for the staff on ward B24 at Royal Blackburn Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled 28 Hours on a trolley in a corridor.
Rated 1 star out of 5
by Recovering from Bowel Cancer - Posted on 13 October 2022
After being taken to A&E by blue light ambulance at 08:45 I was pushed to the side in a corridor. Next day at 13:00 I was discharged by a Doctor. No treatment was received personal health care was not given. Arrived home to a phone call looking for me as my hospital bed was ready. After 28 hours on a trolley. Unfortunately I was informed that as I had been discharged I would have to repeat the whole process over again. Disgraceful service it was not Safe Effective or Personal.
Visited Accident and emergency services on October 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 14 October 2022
Thank you for taking the time to share your feedback on the NHS Website. I am very sorry to hear of your recent experience when attending the Emergency Department at Royal Blackburn Teaching Hospital. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes. In the meantime we will share your feedback with the senior staff in the emergency department. Once again please accept our apologies for your experience and the upset it has caused. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled First class
Rated 5 stars out of 5
by Ellen Henderson - Posted on 07 November 2022
If i had been in a private clinic in Harley Street I would not have been any better looked after as I was by these amazing people. The whole team just wonderful.
Visited Vascular surgery on October 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 08 November 2022
What a wonderful review for the staff in the Vascular Surgery Department at Royal Blackburn Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled No compassion or understanding
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
Children’s assessment unit and ward , 2 ward sisters terrible attitude no care or compassion shown in distressing circumstances, they really need to attend communication training and dealing with upset relatives and and reflect on how they deal with families and not be rude and uncaring, I am a nurse and was shocked at their behaviour.
Visited Children's & Adolescent Services on October 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 17 October 2022
Thank you for taking the time to share your experience of the Children's Observation and Assessment Unit and ward on the NHS Website. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Divisional Director of Nursing within Family Care. Confirmation has been provided that care and compassion for patients and their families is paramount, and we are sorry that you witnessed a lack of this from our senior team members. Your feedback will be used as a learning point in upcoming team meetings, where we will stress the importance of understanding and compassion and highlight access to communication training. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes. Once again thank you for sharing your feedback. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Superb care from this entire team
Rated 5 stars out of 5
by Francis S Broadhurst - Posted on 22 September 2022
I was admitted for turp surgery at 07 am 12-9-2022 the whole experience was excellent from admission to pre operation checks by the nurse, the anaesthetist, the surgeon and all of the theatre staff. The professional consideration shown was all about care, clearly the skills demonstrated by the whole surgical team was awesome. I was similarly impressed by the dedicated professionalism of all grades in b14 critical and b20 where the whole experience related to my comfort and recovery. I simply cannot thank you all enough.
Visited Urology on September 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 26 September 2022
What a wonderful review for the staff in the Urology Department, wards B14 and B20 at Royal Blackburn Teaching Hospital following your recent TURP surgery. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes with your recovery. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Improvements Required
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2022
1. Too long a wait at reception to register and insufficient help/instructions to use self -registration i pads. 2.First Triage contact took 3 hours . 3. Appt with urgent care made by triage, that service ran smoothly but thought it inappropriate that the Doctor I saw expressed her frustration with my GP for sending me to A and E in the first place. I avoided going to A and E under my own steam but when my GP said I should go I went in good faith and while I could see how busy staff were, felt a Dr expressing their frustration with me the patient was inappropriate. These issues need taking up with the GP directly if there are differences of opinion .
Visited Accident and emergency services on August 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 22 August 2022
Thank you for taking the time to share your experience on NHS Website about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Head of Nursing- Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centres and Minor Injuries Unit are all experiencing a huge influx of patients attending and have seen waiting times exceed the 4-hour target on a regular basis. The number of patients waiting to book into our Urgent Treatment Centres has also risen dramatically and we have seen long queues stretching outside of the hospital foyers which is unacceptable but unfortunately not always unavoidable. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. The Emergency Department meet with the Trust Executive Team every morning at 08:15 to look at the current capacity versus demand with actions required. There is as a member of the Emergency and Acute Directorate Senior Management Team on duty 7 days a week to support patient experiences and medical staff. We have also increased our nursing and medical staffing to support demand, this is variable due to the number of vacancies nationally of nursing and medical staff. We have recently introduced this web-based tool, which is designed by NHS Digital, to support clinical decision making at both of our Urgent Treatment Centres (UTC) at Blackburn, Burnley and Accrington to ensure patients get the right treatment at the right time to meet their clinical needs. The tool will guide the patient through a series of questions to assess and prioritise their condition. Once this information is gathered, we will be able to determine whether the patient needs to be seen immediately or if they can be asked to return at a later, appointed time. This initiative is currently being rolled out nationally and it is expected to reduce crowding in the waiting areas making it much safer for patients and colleagues. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Wonderful and very caring
Rated 5 stars out of 5
by Carolyn Miller - Posted on 22 July 2022
After being let down by emergency dentist who refused to see my little 5 year old grandson who had developed a worrying dental abcess with fever and pain I can't thank this department enough! The surgeon who treated him was wonderful and arranged an emergency removal of tooth as well as pain relief and antibiotic treatment. In addition the staff were lovely and caring not only looking after my grandson but also his mum, making sure she was OK too. I can't thank you all enough.
Visited Oral and Maxillofacial Surgery on July 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 25 July 2022
What a wonderful review for the staff in the Oral and Maxillofacial Surgery Department at Royal Blackburn Teaching Hospital following your grandson's recent visit with a dental abscess. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2022
I was referred by A&E last Thursday & I had an appointment the following Monday. Was seen by a few different people, nurses, Doctors, etc…. All very sympathetic to my pain. Really nice people. Very reassuring.
Visited Ear, Nose & Throat on July 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 05 July 2022
What a wonderful review for the Emergency Deptartment and Ear, Nose and Throat Department staff at Royal Blackburn Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2022
Lovely pleasant staff, two nurses were so friendly and made me feel very relaxed. They explained everything through out the procedure.
Visited Dermatology on July 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 18 July 2022
What a wonderful review for the staff in the Dermatology Department at Royal Blackburn Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust