Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2024
I attended with a relative who was feeling very poorly and from 1st contact with the streamer nurse who kindly brought a chair to my car and whisked my relative away to get immediate attention and assistance to the health care assistants to the cardiac nurse and doctors and consultants I have nothing but praise for you all! Absolutely excellent service and seeing the pressure and work load you have to contend with every day and the fact you all greeted a quite scared elderly lady with a smile and treated her with compassion and respect was so lovely to see. Thank you from myself and the rest of my family but extra special thanks from my relative who is now feeling much better. I really can’t speak highly enough of the efficiency and well this department functions. Absolutely excellent service and a brilliant team!
Visited Accident and emergency services on December 2024
Review titled Royal Bolton Hospital
Replied on 23 December 2024
Dear Patient, What a lovely review, thank you so much for your kind words. I am so pleased that our staff supported you through what sounds like a difficult experience. I will of course share your lovely review with our teams and do hope that your relative is doing better now. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Endoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2024
My husband had a Gastroscopy and Colonoscopy, from the receptionist to the nursing staff, everyone was lovely, everything was explained carefully and his procedure went smoothly.. Thankyou to all staff involved 👍😀
Visited Diagnostic Endoscopy on November 2024
Review titled Royal Bolton Hospital
Replied on 06 November 2024
Dear Patient, Thank you for such a lovely review regarding your experience. The team are a great asset to our Trust and I will ensure that this feedback is shared with them. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Gastroenteritis diagnosis
Rated 5 stars out of 5
by Brian B - Posted on 18 November 2024
I am writing to record my thanks and appreciation for all the care and support I received during my stay in the Royal Bolton Hospital (8th to 16th November '24). My thanks go to the Paramedics who carried me into the ambulance, A&E Medical Assessment Unit and doctors and staff of B2 ward for investigations carried out and daily care received. After a week at home I am now getting out and about again. Many thanks! Brian B (86 y.o.)
Visited Accident and emergency services on November 2024
Review titled Royal Bolton Hospital
Replied on 03 December 2024
Dear Brian, Thank you so much for sharing your experience with us. I am please to learn that you are now out and about at home and I will of course share your kind words to the staff on the medical assessment unit, B2 and will further share with the North West Ambulance Service (NWAS). Thank you for taking the time to share your review. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Chaotic discharge
Rated 3 stars out of 5
by Anonymous - Posted on 28 November 2024
Recent admission to D4 ward. Care on the ward was satisfactory. Nurses were kind and helpful but despite being very much in control of managing my health on a day to day basis, I wasn't kept well informed of results/ plans / decisions etc. The discharge process however, was the most ridiculous and chaotic process I've ever witnessed. After 12 days in hospital, I was told I would be discharged straight after a scan, when I questioned on the ward following the scan whether I was able to go, this had been changed to observe overnight and review in the morning. I was told the discharge letter had been completed and as I needed no take home medications, I would likely be home early. Next morning, the porter arrives to take me to the discharge lounge. I hadn't been seen by a doctor or told I was going to the discharge lounge, or why I was going there. The nursing staff then asked the porter to leave as they were also unsure what was happening. Ten minutes later, another porter arrives, he's then asked to leave as the doctor wants to see me first. After several discussions and a lot of confusion, I'm asked to go to the discharge lounge as although I don't need any take home medications and the discharge letter has been typed, the doctor hadn't clicked finalised. I'm then told that after it's been finalised, it has to go to pharmacy despite me not needing any medication. I admitted quite frequently and never known the process be so complicated.
Visited General Medicine on November 2024
Review titled Royal Bolton Hospital
Replied on 03 December 2024
Dear Patient, I am so sorry to hear about your recent admission and your experience of being discharged from our hospital. I can appreciate that after being advised there were no take home medications to arrange that you would just wanted to go home. I am truly sorry that we did not make this process easier for you. If you would like to contact me about this and get explanations as to what went wrong with the discharge arrangements, please contact me at PALS@boltonft.nhs.uk or telephone 01204 390193 and I would be happy to arrange this. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Shoulder operation
Rated 5 stars out of 5
by Gary - Posted on 13 November 2024
I would like to commend the exceptional care and support I received recently from the Elective Care staff. I was worried about having to stay in hospital and to have a major operation. I was supported by at least 10 different members of staff during my short stay and was overwhelmed by the amount of care and support I received. From reception to consultant and clinical staff the quality of care was over and beyond and I cannot thank them enough. How lucky I am and how fortunate we are to have such kind thoughtful and considerate people in our NHS. Despite my discomfort and pain I actually enjoyed my stay and have been singing their praises ever since. Thank you so so much for your kindness and expertise.
Visited Orthopaedics on November 2024
Review titled Royal Bolton Hospital
Replied on 13 November 2024
Dear Gary, Thank you so very much for your lovely comments and although sorry you have had to have some surgery, I am really pleased to hear that your experience with us was positive. I am going to share your kind words with our elective care staff and would like to thank you on behalf of the Trust as feedback like this is lovely to be able to pass on. Good luck with your recovery. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Disappointing and Unprofessional Care at the Breast Clinic
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2024
I am utterly frustrated and disappointed with the care I received at this clinic. I was referred by my GP due to concerning symptoms, including a visible and palpable lump, blood discharge from the nipple, and ongoing soreness. My GP specifically requested a mammogram to investigate further, but when I arrived at the clinic, I was refused one without a clear explanation. Instead, I was told by the staff that they "didn't know why I was even there." This was both shocking and distressing, as I had valid concerns that warranted proper investigation. I asked several times if my husband could accompany me to the examination rooms, as several posters in the clinic clearly stated that this was an NHS promise and was supposed to be allowed. Despite this, I was told no, with no valid reason given for the refusal. This lack of empathy and support was deeply unsettling, especially given the nature of the visit. It wasn’t until two weeks later, after I had already been left in limbo, that I received a letter with vague information about my condition. This delay in communication, combined with the lack of transparency during my visit, is completely unacceptable. As a patient, I expect to be treated with respect, given clear answers, and receive the care and reassurance I need during what is a very stressful time. I left the clinic feeling dismissed, disrespected, and with more unanswered questions than when I arrived. The lack of professionalism, clear communication, and basic patient care was incredibly disappointing. I strongly urge others to seek care elsewhere if they value proper communication and thorough medical attention.
Visited Breast cancer services on November 2024
Review titled Royal Bolton Hospital
Replied on 13 November 2024
Dear Patient, Thank you for sharing your experience and I am so sorry that this has not been positive and that we have let you down. I would be more than happy to look into this for you as its essential that we get this right for all our patients. Please contact our PALS team either by email at PALS@boltonft.nhs.uk or by telephone on 01204 390591 and our team will happily support you and get some answers regarding your treatment and management. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Surgical Procedure
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2024
Last week, I had surgery at Bolton Royal Hospital, and I would like to extend a huge thank you to everyone in the Surgical Unit, Ward E3 and the Discharge Suite. To all the porters, clinicians, doctors, and nurses who attended to me, you were amazing. Thank you!
Visited Gastrointestinal and Liver services on October 2024
Review titled Royal Bolton Hospital
Replied on 06 November 2024
Dear Patient, Thank you so much for taking the time to share your experience with us. I am so pleased to hear that our staff supported you in the best way possible. I hope you are doing well. I will of course pass this lovely feedback over to our teams. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Excellent care in Endoscopy Unit
Rated 5 stars out of 5
by Mrs Richards - Posted on 16 October 2024
Although the waiting lists are long from GP referral to treatment (5 months to see a specialist) I know this is a government / national issue. However I couldn’t fault the care I received in the Endoscopy dept . I was made to feel at ease even though I was nervous and everybody was kind and caring . Everything ran efficiently on the day. The unit is modern and clean. The tea and toast after was lovely and much needed!
Visited Diagnostic Endoscopy on October 2024
Review titled Royal Bolton Hospital
Replied on 17 October 2024
Dear Mrs Richards, Thank you for your kind comments. It is lovely to hear that your care within our Endoscopy Unit went so well and it the team were able to support you. I will pass on your comments to this fantastic team and ensure the feedback on the tea and toast gets a mention. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled J block radiography staff bordeline unfriendly
Rated 1 star out of 5
by guyforadventurebolton - Posted on 01 October 2024
Terrible parking at this hospital cars parked on grass and all pavements. Making it very difficult to walk safely what is going on with parking services at this hospital ! J block xray department radiography 2 staff in there are bordeline unfriendly and not very sypathetic and for this reason if I ever have any future x ray's I will not be using Bolton Hospital for them dissapoiting to have to say this and if I receive a reply to this feedback am very happy and willing to talk to management !
Visited Don't know on October 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Patient, Thank you for sharing your experience with our Trust. I am so sorry to learn that you had issues when attending for your x-ray. Our PALS team would be happy to look into this for you and can be contacted via email at PALS@boltonft.nhs.uk or by telephone on 01204 390193. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Trauma Informed and disability aware
Rated 4 stars out of 5
by Anonymous - Posted on 20 October 2024
Another supportive visit to Bolton Accident &Emergency. With a diagnosis of Autism, the staff accommodated to ensure that emergency care was accessible and made adjustments to provide care. Telephoning ahead, the receptionist went above and beyond, physically leaving their desk to ensure contact was made with the Senior Staff Nurse ahead of arrival who then spoke to me on the phone. The Senior Staff Nurse gave their name and upon arrival the department ensured a very smooth transition with a trauma informed approach and consideration of the disability. A side room was provided with plenty of time to discuss the triage. Plan of proposed care was discussed and then the Staff Nurse provided a calm, safe space conducting the check in on my behalf to reduce sensory overwhelm. This was greatly appreciated and I would like to thank the team at the Emergency Department for their understanding and consideration of needs in the way they accommodated the disability and went above and beyond to ensure the department was accessible.
Visited Accident and emergency services on October 2024
Review titled Royal Bolton Hospital
Replied on 06 November 2024
Dear Patient, Thank you so much for sharing your experience which I appreciate may have been distressing. I am so pleased to hear that the teams recognised your needs and supported you in the most holistic way possible to ensure that you felt safe. I will share your experience will all the teams involved and with our Equality, Diversity and Inclusion team to ensure they are aware of the good work being done on the ground. If you would like to further share any of the details of your visit, please contact our PALS team via email at PALS@boltonft.nhs.uk and mark this for my attention and I would value hearing your story in more detail. Kind regards, Sharon Stringer Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust