Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent patient care and support
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
I visited the women’s health department and was understandably feeling very anxious about the procedure - it took quite a while for the procedure to begin as I was asking questions . However , the 3 members of staff in the room with me were nothing short of fantastic from start to finish . They were patient , kind , supportive and very reassuring about the whole thing. They are very skilled at reassuring patients and if I were to ever have ( hopefully not ) a similar procedure again then I would be reassured coming to Bolton - they work very hard and we need to show our support for the NHS staff . I will definitely not be as anxious next time - thankyou for helping me .
Visited Gynaecology on March 2023
Review titled Royal Bolton Hospital
Replied on 22 March 2023
Dear Patient Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff within our Women's Health Service at what I can see was a worrying time for you. I have shared your comments with the teams involved who were delighted to receive them. I hope you have now recovered from your procedure. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Karen Grundy - Posted on 30 March 2023
We are writing this review in recognition of the excellent care, treatment & reassurance given to my son, & us, his parents, following a cataract operation on the eye unit. My son has a learning difficulty and every member of the team took time in explaining what was happening, ensuring he was aware of everything that would take place. He had a general anaesthetic and they were very aware that he was scared & anxious. They provided him, and us, reassurance, giving him time to ask questions and did not rush him. Considering the pressures that the NHS are facing & I am sure they had lots of other people to care for, they made us feel that it was essential for our son to be comfortable with the procedure. For anyone else I expect it’s a standard operation but for our son it wasn’t. He arrived as a very scared young man and he left with a big smile on his face. This was his first ever hospital stay and thankfully this positive experience will give him reassurance for the future. A massive thank you to everyone involved in his care, we so appreciate everything you do.
Visited Ophthalmology on March 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Karen Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that your son was well looked after by our staff. I have shared your comments with the teams involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Nhs on junior Dr's strike day
Rated 5 stars out of 5
by Diane Taylor - Posted on 13 March 2023
Having attended pediatric A & E today with my grandson I have nothing but praise for all the staff working on this junior drs strike day. Still received excellent service even though there was quite a wait, everything run smoothly. Thank you NHS
Visited Accident and emergency services on March 2023
Review titled Royal Bolton Hospital
Replied on 17 March 2023
Dear Diane Thank you for taking the time to share your experience of our paediatric A&E with us. I was pleased to hear that despite the doctors strike that you grandson was well looked after. I have shared your comments with the teams involved who were delighted to receive them. I hope your grandson is feeling much better. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Skillfull care service
Rated 5 stars out of 5
by Mike Schofield - Posted on 05 April 2023
I visited the orthoptist for the first time in my life. I was genuinely amazed not only at the skilful qualities displayed during my treatment but, equally importantly, the communication and explanations that accompanied my treatment both by this orthoptist and subsequently the doctor. A credit to the department.
Visited Ophthalmology on March 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Mike Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled 2 week referral time - 5 weeks!
Rated 3 stars out of 5
by Anonymous - Posted on 15 April 2023
The two week referral for a breast lump could not be met by the hospital. Instead, the appointment was nearer to 5 weeks. The NHS states that there is a legal right to be seen within this time but there seems to be no alternative but to wait. Meanwhile, the lump is growing and I’m stressed and not sleeping.
Visited Breast cancer services on March 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled The care I received was outstanding
by Happypatient23 - Posted on 22 March 2023
I recently had a gastroscopy and colonoscopy at the endoscopy unit at the Royal Bolton Hospital. I was absolutely terrified at the thought of both procedures, but from the initial call to talk through the process to the actual day, the care I received was outstanding. The nurses were amazing and put me at ease straight away, and explained what they were doing at each step. I had the sedative offered and didn't feel either procedure. The aftercare staff were lovely. I was home in just over 2 hours. Thankyou to everyone there that day.
Visited March 2023
Provided by Care opinion
Review titled Royal Bolton Hospital
Replied on 22 March 2023
Dear Patient Thank you for taking the time to share your experience with us. I was pleased that you were well looked after when you came in for your procedure. I have shared your comments with the teams involved who were delighted to receive them. I hope you have made a full recovery. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Dermatology
Rated 2 stars out of 5
by J Mc - Posted on 05 July 2023
Got refferd to dermatology in March this Yr. I was sent to have bloods taken was told it take about a week for results and she was gonna make me a check up appointment for 7 weeks after we are now in July I still have no blood results or an appointment I phoned many times couldn't get threw to that apartment the time I did get threw they told me I have to speak to my gp for results. Spoke to my gp they say I have to speak to the hospital I suffer with depression and anxiety and finding this to be really difficult personally I think this is disgusting service and my head is on overload about these results
Visited Dermatology on March 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great experience
Rated 5 stars out of 5
by Warren Gaston - Posted on 09 February 2023
I was admitted to Bolton Hospital on 07/02/23 for minor surgery and I wanted to email to thank everyone involved in my care. I was admitted to G Block Day Unit for minor surgery on a pilonidal sinus. From the moment I arrived to the moment I left; my treatment was brilliant! I was made to feel so warm and welcomed by all the Hospital staff and I would recommend the hospital to anyone. I have never had surgery in my life so I was very nervous about the day but the nurses and doctors made me feel at ease. Thier bedside manner was perfect and even though the staff are over worked, they had the time to have a chat with me and offer a listening ear. Also, the anaesthesiologist and the surgical teams were brilliant in their handling of my care, the final result in the surgery was successful and they have made my life more pleasant to deal with. So again, thank you so much to everyone involved and I would like to with everyone all of the very best in the future.
Visited General Surgery on February 2023
Review titled Royal Bolton Hospital
Replied on 17 March 2023
Dear Warren Thank you for taking the time to share your experience of our hospital with us. I was pleased to hear that you were well looked after when you attended for your surgery. I have shared your comments with the teams involved who were delighted to receive them. I hope you have made a good recovery. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Invalid phone number
Rated 3 stars out of 5
by Natalie Entwistle - Posted on 18 January 2023
Today (18th January) I have tried to ring the RBH Gynaecology Dept several times, and keep getting 'this phone number is not recognised'. I'm trying to book an appointment, which I've been waiting for since November!
Visited Gynaecology on January 2023
Review titled Royal Bolton Hospital
Replied on 19 January 2023
Dear Ms Entwistle I am sorry to hear that you have had difficulties contacting our gynaecology department to arrange for your appointment. If you would like to contact our patient advice and liaison service on 01204 390193 they will be able to assist you in resolving the problems you have been having. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Perfect
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2023
At reception I told the lady that I was deaf She quided me to the X-Ray Dept. 3 other members in that dept also knew I was def On completion of X-Rays I was back to Reception, then the lady came for me when my taxi arrived
Visited Pain Management on January 2023
Review titled Royal Bolton Hospital
Replied on 01 February 2023
Dear Patient Thank you for taking the time to share your experience with us. I am pleased to hear that our staff looked after you and were aware of your personal needs. I will ensure that your comments are passed on to the staff involved who I am sure will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust