Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Gallbladder Surgery Refused
Rated 2 stars out of 5
by Anonymous - Posted on 10 May 2023
I saw two surgeons after a referral was made by my GP, on both occasions I was told surgery was not possible due to my weight and higher BMI, and on the second time, I was pretty much dismissed out the appointment in less than 5 minutes. Using a higher-than-normal BMI, is a rather poor excuse to not operate on someone who is in pain daily, and who is also a full-time carer for a loved one. We are talking a BMI slightly over the threshold, and someone who has successfully lost 50kg in weight on their own without NHS intervention. It would have been nice had this been recognised by the professionals within the NHS. A referral to someone else who has the confidence to do a gallbladder removal on someone obese should have been an option, i.e., a surgeon who has experienced in doing bariatric surgery at a different hospital, rather than simply dismissing it to turf patients off the waiting list.
Visited Gastrointestinal and Liver services on January 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled in safe hands
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2023
from the scope, biopsy result, & consultation to the operating table was only a matter of weeks. All the pre-op screening & optimising for the big op including nutritional drinks being delivered was efficient and like a well oiled machine. One very big op day later with only a few small keyhole sites to show for it & a couple of painkiller tablets required shows the level of surgical skill & an amazing team. Thank goodness for the nhs, & having that level of expertise close by...and btw the whole e4 team are a credit to the hospital- thank you on behalf of my parent the pt (80+ yrs) & us the family.
Visited Colorectal cancer services on January 2023
Review titled Royal Bolton Hospital
Replied on 13 January 2023
Dear Relative Thank you for taking the time to share your relative's experience of our services. I was very pleased to hear that they were well looked after by the teams involved in their care. I will ensure that your comments are shared with the teams involved who I am sure will be delighted to receive them. I hope that your relative goes on to make a full recovery from their operation. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Poor practice
Rated 2 stars out of 5
by Sienna - Posted on 08 March 2024
The dermatologist was very dismissive, stated I had no “active acne” however I tried to explain I had been struggling with this most of my life. Tried to explain my skin type was very oily and proceeded to prescribe me unmediated moisturiser for very dry skin. Did not offer a follow up consultation. I had to ask for one and did not receive this until a year later for it to only be cancelled via post letter which arrived at 5pm the day before (my appointment was meant to be at 10am). Practitioner did not look into how long I have been taking my current medication and advised to stay on the contraceptive pill and lymecycline (I had been taking this for 19 months with no improvement). Practitioner did not explain the cream which he prescribed and I had to do my own research. If it wasn’t for the very long wait list I would ask my gp to be transferred to a different hospital.
Visited Dermatology on January 2023
Review titled Royal Bolton Hospital
Replied on 13 March 2024
Dear Sienna Thank you for taking the time to share your experience with us. I am very sorry that you have waited so long to be seen and that you are not happy with the outcome. If you would like us to support you with your concerns, then please contact our Patient Advice and Liaison Service by email PALS@boltonft.nhs.uk and a member of the team will do their best to support you. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great care
Rated 4 stars out of 5
by Anonymous - Posted on 29 January 2023
Attended maternity triage today after some worrying symptoms, phoned first and was advised to come in. The nurses and doctor were so lovely and professional and did everything they could to put our minds at ease. I really can't thank them enough.
Visited Maternity services on January 2023
Review titled Royal Bolton Hospital
Replied on 30 January 2023
Dear Patient Thank you for taking the time to share your experience of our maternity triage service with us. I was pleased to hear that our staff were able to put your mind at rest and treated you with care and kindness. I will ensure that your comments are passed on as I am sure the staff involved will be pleased to receive them. Wishing you well with the birth of your baby. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Missed fracture
by Bugsbunny123 - Posted on 24 March 2023
I came into A&E as I had hurt my foot. I had an x-ray and I was sure it was broken because I heard a cracking noise when it happened. However, I was sent home and told everything was fine and I just needed to rest. A few days later I got a call saying they have seen a fracture. This made me a little worried because I had been walking around on my foot thinking it was fine. I could have made it worse.
Visited December 2022
Provided by Care opinion
Review titled Royal Bolton Hospital
Replied on 28 March 2023
Dear Patient I am sorry that you have concerns about a delay in receiving a diagnosis of your fractured foot. If you would like us to support you in receiving an explanation then please contact our Patient Advice and Liaison Service (PALS) either by telephone 01204 390193 or email PALS@boltonft.nhs.uk and they will be happy to help. I hope that you continue to make a good recovery. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled No water for 8 hours
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2022
I was taken by ambulance into A & E with acute flu symptoms. I was left in the corridor all night where I could have passed the flu virus onto very elderly patience in front and behind me. During my time in the Corridor not one member of staff offered me a drink although hydration is very important medically. Nursing care was just oxygen, stats, blood tests and swabs. Although viral flu was suspected I was not isolated from vulnerable patients. Some elderly patients were calling out for help and staff members just walked on by as though they were deaf. How cold! It was not until the morning staff came on shift that humanity was restored. I was isolated and then chose to be discharged.
Visited Accident and emergency services on December 2022
Review titled Royal Bolton Hospital
Replied on 13 January 2023
Dear Patient Thank you for taking the time to share your experience with us. I am so very sorry that we have not met your expectations. If you would like us to look into your concerns our Patient Advice and Liaison Service (PALS) would be more than happy to support you, if you would like to contact them by telephone 01204 390193 or by email PALS@boltonft.nhs.uk. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Life Saving
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
I just want to praise Bolton Hospital for its excellent service. My Dad became extremely ill over the christmas period and the service received from Bolton Hospital was absolutely fantastic. From Accident & Emergency department right through to the ward. He was looked after extremely well. The Doctors, Nurses, Consultants are absolute life savers and I cannot thank them enough - especially on the f4 - ent ward.
Visited Ear, Nose & Throat on December 2022
Review titled Royal Bolton Hospital
Replied on 13 January 2023
Dear Relative Thank you for taking the time to share your dad's experience of our hospital with us. I was sorry to hear that he needed our services but pleased that he was looked after so well by our staff. I will ensure that your comments are shared with the teams involved who I am sure will be delighted to receive them. I hope your dad goes on to make a full recovery. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Staff just rude
Rated 2 stars out of 5
by Anonymous - Posted on 29 December 2022
I spoke to a nurse for some advice as we have open access and had been to hospital already with my baby. There is no compassion for the nurse in question and even suggest I wasn’t able to care for my baby. This was not the case as I explained I was after some advice and didn’t want to take up a bed if not necessary. Instead I was made to feel that choices made me a bad mother. When actually, the nurse hasn’t been considerate of my family circumstances and has just assumed. It’s very sad when the right langue cannot be used as this causes greater upset and in leaves the comments and language used open up to interpretation.
Visited Children's & Adolescent Services on December 2022
Review titled Royal Bolton Hospital
Replied on 13 January 2023
Dear Parent Thank you for taking the time to share your experience with us. I am so very sorry that we have not met your expectations. If you would like us to look into your concerns our Patient Advice and Liaison Service (PALS) would be more than happy to support you, if you would like to contact them by telephone 01204 390193 or by email PALS@boltonft.nhs.uk. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Outstanding Practice.
Rated 5 stars out of 5
by Hazel Brooks - Posted on 21 December 2022
.I would like to show my appreciation to the excellent staff at the Ophthalmology Unit.Nicola Beers was very good and explained things really well.They are a credit to the N.H.S.Thank you very much for making it a pleasant visit.
Visited Ophthalmology on December 2022
Review titled Royal Bolton Hospital
Replied on 13 January 2023
Dear Ms Brooks Thank you for taking the time to share your experience of our Ophthalmology department with us. I was pleased to hear that you have been looked after so well. I will ensure that your comments are shared with Nicola and the team who I am sure will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent and caring staff
Rated 5 stars out of 5
by Janet O’Neill - Posted on 19 November 2022
I spent 5 hours in A&E on 16th November and I want to thank all the staff that looked after me. They were caring, pleasant, knowledgeable and treated me with respect.
Visited Accident and emergency services on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Ms O'Neill Thank you for taking the time to share your experience with us. I was pleased to hear that you have felt supported and looked after by our staff whilst receiving treatment. I will make sure that your comments are passed on to the staff involved. I am sure they will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust